Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Route 22 Toyota
Hillside, NJ
1,659 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,659 Reviews of Route 22 Toyota
August 06, 2017
Great people great service. Great pricing. Amazing place to work with. It took me an hour and half to walk in and walk out with a car. And pricing is great. Amazing place to work with. It took me an hour and half to walk in and walk out with a car. And pricing is great. More
by Mike toyota
Employees Worked With
Mohammad and Omar
July 12, 2017
Bad service I had very bad experience I went several times and never solved the problem just make me wait almost a whole day and alfinal treat me like stupid I had very bad experience I went several times and never solved the problem just make me wait almost a whole day and alfinal treat me like stupid More
by Justino Natera
Employees Worked With
Frank and raul
July 01, 2017
Excellent service Very positive experience with purchasing a car through Doug sander. He was extremely informative and was not pushy and aggressive. He went through the Very positive experience with purchasing a car through Doug sander. He was extremely informative and was not pushy and aggressive. He went through the features of the auto the warranty and the history of our model. More
by Stevez
Employees Worked With
Alex Cancela
May 11, 2017
Great Salesman Let me first start off by saying Doug Zander was a great salesman. He was patient, knowledgeable and honest. He answered all of my questions, texted Let me first start off by saying Doug Zander was a great salesman. He was patient, knowledgeable and honest. He answered all of my questions, texted and called me w/ any follow up I may have had. If you are looking for a salesman I highly recommend him. More
by shawn3e
Employees Worked With
Doug Zander
May 04, 2017
Sarah and Ed Griffis. 2011 4Runner Omar, Benardo , Anthony , Great team , excellent experience ! Thanks for all your help ! The Best ! The Dealership Facility, very clean , comfortable, Omar, Benardo , Anthony , Great team , excellent experience ! Thanks for all your help ! The Best ! The Dealership Facility, very clean , comfortable, coffee water available ! Thank you ! More
by Sarah123
Employees Worked With
Omar, Benardo , Anthony
May 03, 2017
Please read-They are horrible My name is NT and I have been a Toyota customer for almost ten years. I also come from a household where most drivers, drive Toyota vehicles. With tha My name is NT and I have been a Toyota customer for almost ten years. I also come from a household where most drivers, drive Toyota vehicles. With that being said, I believe that it is important to comment on how Toyota service has worsened throughout the recent years. I purchased my car at Route 22 Toyota but I have visited other locations such as Hudson Toyota and I can tell you the customer service at the Jersey City location is so much better. Getting someone on the phone at Rt 22 Toyota is simply impossible; nevertheless the main reason for this email is to comment on my ongoing unpleasant experience and dissatisfaction with the Toyota Service Center located on North Broad Street in Hillside, NJ. As of recently (at least past two years) all the service advisors/consultants seem to be under trained on how to deal with customers. Upon arrival many are on their cell phones, they do not seem happy to see you, some have an attitude and many do not explain products unless you ask how it works (i.e the exclusive benefits valuable rewards). I have repeatedly complained about some electrical issues with the locks of my doors and because the particular issue was not presenting at the moment, It was ignored. Eventually I came back expressing the same concern and that day I was lucky enough that my car decided not to fix itself for that day which allowed your staff see what I was reporting. Today 2/7/17 I am back because the maintenance light is on, I am not content with the brakes,my key seems to be in need of a new battery, and again the car seems to be having some electrical issues. Please note that my vehicle is from 2014 and is no where near 30,000 miles. This location's appearance can also benefit from some help. Staff claim that there is heat but it can't be felt. As a working mother who often lacks child care and bringing my child to this location is a strong possibilty. I am unsure of how comfortable I would be bringing my child to a service center where there is freezing temperature. Last but not least, not all outlets are operable, many cannot hold a phone charger, which is important if you are waiting for hours. Lets not forget that the staff at the part center can also benefit from some re-training. I can understand that this job may not be easy, for many this may be a paycheck and not necessarily a career but for customers like myself, I would like to leave feeling like all of my concerns were addressed and not dismissed. Furthermore, I would like to receive a personalized customer service, I would like to feel comfortable (warm) while waiting long hours, and be able to know that progress has been made on my car. I remember when this information was provided on one of the screen TV in the waiting area. Little things like these help ease the desire of wanting to leave and allow the customers to know what is the estimated wait time before the vehicle is ready. I also have to admit that I have experienced that not all customers are treated the same. I will not go into details but maybe doing some unannounced observation/supervision might serve as a benefit to this particular service center. Its unfortunate to say that I am considering returning this vehicle and buying another car outside of Toyota. As a child growing up, I remember my parents always talking about the quality of Toyota vehicles as someone who has been exposed to many of its models, it would be ashame for me to shop elsewhere. More
by NT0114
Employees Worked With
Dont recall the management team person i dealt with but they all provide poor service, Chris Tropiano Jr
April 20, 2017
My car buying experience I enjoyed an unbelievable car buying experience at route 22 Toyota, especially from the salesman- Doug Zander. He went over & above to ensure I am wel I enjoyed an unbelievable car buying experience at route 22 Toyota, especially from the salesman- Doug Zander. He went over & above to ensure I am well informed about the car I bought which served to get me excited about the car. My interaction with him was -still is- comfortable because of his personable & engaging style. Moreso, I still enjoy a solid after-sale-services from him. In a weird way I feel he is still trying to get me to buy a car!lol. More
by Onipe
Employees Worked With
Doug Zander
April 20, 2017
Excellent place to buy a car I purchased a New Camry from Najy and Max on Monday April 17th the experience exceeded my expectations I recommend route 22 Toyota to everyone I purchased a New Camry from Najy and Max on Monday April 17th the experience exceeded my expectations I recommend route 22 Toyota to everyone More
by Ms_enriquez
Employees Worked With
Najy kanan and max
April 16, 2017
Great Experience My name is Halima Raji, I purchased a 2017 Rav 4, from this dealership in February, Doug and Jackie made my experience a wonderful one. They were will My name is Halima Raji, I purchased a 2017 Rav 4, from this dealership in February, Doug and Jackie made my experience a wonderful one. They were willing and happy to help me. Doug was very patient and addressed all my concerns as this was my first new car. I tried other dealerships but the experience wasn't the same, so I came back to Route 22 Toyota. My husband was so impressed he got his own car from Doug about a month after mine. Will strongly recommend Doug to any of my friends interested in buying a car. More
by Lima162002
Employees Worked With
DOUG
April 13, 2017
Jorge Mejias My wife and I have purchased both our cars from this dealership and Jorge Mejias was truly a great professional salesman. We were so pleased that we r My wife and I have purchased both our cars from this dealership and Jorge Mejias was truly a great professional salesman. We were so pleased that we referred my sister in law and she purchased a vehicle also. Thank you Jorge for all of your expertise More
by Drolon1
Employees Worked With
Jorge Mejias
