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Route 22 Toyota
Hillside, NJ
1,659 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,659 Reviews of Route 22 Toyota
October 07, 2020
The dealership is nice. Big showroom, clean, friendly people. The salesman I worked with, Jorge, is a really good salesman and has very good people skills. I have a couple big issues with the dealershi people. The salesman I worked with, Jorge, is a really good salesman and has very good people skills. I have a couple big issues with the dealership and because of that will probably never go back there. First, I was there for 7 1/2 hours and for the life of me can't figure out what took so long. I had an appointment at 1:30pm and didn't leave until they were locking the doors and cleaning the floors. If they were trying to convince me to buy something I was already on board with that as long as they weren't trying to rip me off. Which brings me to my second and bigger issue When I decided on a vehicle, the sales manager kept wanting to talk to me about what my monthly payments would be instead of showing me their numbers and calculations written down. When I used an amortization schedule on my phone to show them their numbers didn't make any sense then they made a more reasonable offer. So what they tried to do without explaining where the extra amounts were was charge me an extra 5 to 6 thousand dollars over the life of the loan. That feels basically dishonest to me. I don't blame the dealership for trying to make a profit but don't try to rip me off in the process. More
by DEJENKS58
Verified CustomerEmployees Worked With
Anthony Walker, Jorge Mejias-Navas
October 07, 2020
The manager and the accountant they have not good service mr Ahmed and I think Alex but the lady who is working she is very friendly mr Ahmed and I think Alex but the lady who is working she is very friendly More
by HARVY
Employees Worked With
Ahmed Khedr, Ahmed Sharafeldin, Alexis Valeriano, Luis Pinos
September 22, 2020
Very happy and grateful to George Mejias he has always helped me with my cars, I have been with three leases for more than 6 years and I recommend him as the best seller in route 22 Toyota has always trea helped me with my cars, I have been with three leases for more than 6 years and I recommend him as the best seller in route 22 Toyota has always treated me as I deserve. More
by Jisellat33
Employees Worked With
Jorge Mejias-Navas
August 04, 2020
My name is Elizabeth Castro and This is my 6 car that I buy at Route 22 Toyota, I always deal with Jorge Mejias-Navas, he is an excellent sales person, I recommend this dealership and this sales person to buy at Route 22 Toyota, I always deal with Jorge Mejias-Navas, he is an excellent sales person, I recommend this dealership and this sales person to whom ever is looking to buy a car. More
by Lizbethc69
Employees Worked With
Jorge Mejias-Navas
August 01, 2020
Great service. Great prices. Easy to communicate. Friendly staff. Recommend to anyone seeking a vehicle. Easy access off highway. Rob yeng helped me purchase my wife’s car. Friendly staff. Recommend to anyone seeking a vehicle. Easy access off highway. Rob yeng helped me purchase my wife’s car. More
by polo2268
Employees Worked With
Robert Yeng
July 31, 2020
Excellent Customer Service I went back to Route 22 Toyota at Hillside, New Jersey to return my 2017 Toyota Camry due to the fact that my Lease was up back in July 15, 2020 I was I went back to Route 22 Toyota at Hillside, New Jersey to return my 2017 Toyota Camry due to the fact that my Lease was up back in July 15, 2020 I was greeted and given full attention by the gentleman who afford to present me to the right person who could assist me in the transaction. I was sincerely surprised because i was returning a vehicle and not purchasing one, nevertheless I was treated with great respect and attention. I was not looking to purchase a new vehicle at this time but I am strongly considering it due to the attention and service given to me by Mr. Jorge Mejia's. Thanking you in advance Dennis Rolon More
by Drolon1
Employees Worked With
Jorge Mejias-Navas
May 18, 2020
This place is always full of bad surprises for us, I have been a Toyota loyal customer for years even though they've screwed me up a lot of times and HOWARD NEWMAN did not help us at all. All he did is give been a Toyota loyal customer for years even though they've screwed me up a lot of times and HOWARD NEWMAN did not help us at all. All he did is give us his extension number for us to call and say I can't do anything. Now a new problem has merged, due covid my mom bought a polymer plastic sheet and paid about $300 in total somewhere else to get it installed. I went in for a service on Friday and told both the technician and the receptionist to please make sure the seat doesn't get moved as the plastic could break. When I get back to pick up the car they had moved the seat and broken the plastic. I clearly told them to NOT move the seat and they moved it anyway. Raul Urgiles replied that he understands to come back on monday to please return on Monday so the manager can help me out and get things fixed for me. The manager TOM CARRINO was nothing but a rude, unprofessional and disrespectful person! He YELLED at my husband and I telling us to get the car out of there because he refuses to fix anything, slamming the door in our face and walked away! This is not the way a customer should ever be treated!!!! DO NOT come to route 22 Toyota or their service! It's not worth it, they are unprofessional and disrespectful. They will treat you nice only until you but but then screw you in any way. And make sure you ALWAYS read every they want you to sign and record whatever they say to you with your phone as proof. More
by gladysjc
Employees Worked With
Tom Carrino, Raul Urges
May 18, 2020
This place is always full of bad surprises for us, Im glad my husband switched to Honda. But my mom has been a Toyota loyal customer for years even though they've screwed her up a lot of times and HOWARD glad my husband switched to Honda. But my mom has been a Toyota loyal customer for years even though they've screwed her up a lot of times and HOWARD NEWMAN did not help us at all. All he did is give us his extension number for us to call and say I can't do anything. Now a new problem has merged, due covid my mom bought a polymer plastic sheet and paid about $300 in total somewhere else to get it installed. She went in for a service on Friday and told both the technician and the receptionist to please make sure her seat doesn't get moved as the plastic could break. When she gets back to pick up her car, gues what? They had moved the seat and broken the plastic. She clearly told them to NOT move the seat and they moved it anyway. Raul Urgiles replied that he understands to come back on monday to please return on Monday so the manager can help her out and get things fixed for her. The manager TOM CARRINO was nothing but a rude, unprofessional and disrespectful person! He YELLED at my mom and my stepdad telling them to get the car out of there because he refuses to fix anything, slamming the door in their face and walked away! This is not the way a customer should ever be treated!!!! Why is this person even working here?!!!! DO NOT come to route 22 Toyota or their service! It's not worth it, they are unprofessional and disrespectful. They will treat you nice only until you but but then screw you in any way. And make sure you ALWAYS read every they want you to sign and record whatever they say to you with your phone as proof. More
by Daniela0110
Employees Worked With
Tom Carrino, Raul Urges
