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Route 22 Toyota
Hillside, NJ
1,656 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,656 Reviews of Route 22 Toyota
February 16, 2018
The best buying experience ever. Thanks to Nelson Madera, all the paperwork went as smoothly as could be done. It was a great and productive transaction. All dealers could learn fr Thanks to Nelson Madera, all the paperwork went as smoothly as could be done. It was a great and productive transaction. All dealers could learn from Route 22 Toyota. More
by Sol
Employees Worked With
Nelson Madera
February 05, 2018
Amazing experience at Route22Toyota I was so pleased with my experience at Route 22 Toyota in Hillside NJ. Melissa was helpful and connected me with Doug. Doug went above and beyond to e I was so pleased with my experience at Route 22 Toyota in Hillside NJ. Melissa was helpful and connected me with Doug. Doug went above and beyond to ensure I got a car and not just any car might I add but something I liked. My customer experience was nothing short then amazing. I would like to give a big shout out to Doug and Melissa for going above and beyond for their customers. More
by SG
Employees Worked With
Mellisa and Doug
February 03, 2018
Excellent Services I’m very happy with my new car 😊. My son and I we are very excited with our new car. Excellent Services. They help as to do the right choice. I’m very happy with my new car 😊. My son and I we are very excited with our new car. Excellent Services. They help as to do the right choice. More
by Maria1
Employees Worked With
Jorge Mejia Nava
January 17, 2018
This dealer is a fraud they are so unprofessional Guys beware of this dealer , First of all... they say the Toyota bank approved my credit and after 1 week say they can’t finance for me and try s Guys beware of this dealer , First of all... they say the Toyota bank approved my credit and after 1 week say they can’t finance for me and try santander Bank as the interisting are so hight then the first one and I say I wanna give the car back and they say I can’t ! Second of all... they gave me geico as my insurance and wrote a lot of fake informations about me to try get my insurance cheap to force me bought that car ! After 1 month geico called me to confirm some of informations and I realized they wrote a lot of fake information about me! I’m married and they put divorced I’m a new driver and they say I was driving for 7 years !!!!! I’m going to sue this dealer they are so unprofessional put some fake informations to make my insurance get cheap and make me bought that car !!!!! Don’t trust that place at all!!!!!!! More
by Sashacaetano
Employees Worked With
I don’t remember
January 06, 2018
Confident Professional Customer Service Route 22 Toyota has leveled up their customer service from good to excellent. Jorge N and Anthony W made this sales experience the best there is in t Route 22 Toyota has leveled up their customer service from good to excellent. Jorge N and Anthony W made this sales experience the best there is in the business. I am definitely recommending this dealership to my family and friends. More
by Tonmig
Employees Worked With
Jorge Navas, Anthony Walker, Alex Cancela
January 03, 2018
Not your typical highway dealership experience Great internet department, we negotiated a great deal with Joy in just one day and now we are the proud owners of a beautiful Ruby Red Pearl RAV4. Our Great internet department, we negotiated a great deal with Joy in just one day and now we are the proud owners of a beautiful Ruby Red Pearl RAV4. Our sales manger Doug is a straight shooter and took his time as he explained all the new technology on our new vehicle. Finance manager Ilia is very professional and got our paperwork done in record time. If you are tired of the usual dealer BS, this is where you need to go. Highly recommended. More
by S + T
Employees Worked With
Joy Willis, Doug Zander, Ilia
December 31, 2017
Was very good experience with Mr Jorge Mejia I will be recommended to my family and friends haw mr Mejia work to satisfy the customer I hope that god continue blessing Mr Mejia and her dealership I will be recommended to my family and friends haw mr Mejia work to satisfy the customer I hope that god continue blessing Mr Mejia and her dealership More
by Dante
Employees Worked With
Jorge Mejia
December 30, 2017
AVOID THEIR SERVICE DEPT. LIKE THE PLAGUE This is about the Service Department: My family has been purchasing cars from this dealership for approximately 20 years. I made the switch about 2 ye This is about the Service Department: My family has been purchasing cars from this dealership for approximately 20 years. I made the switch about 2 years ago to this dealership and leased a 2016 Rav 4. In September I starting to hear grinding noises in my brakes. I took the car 3 times, especially after almost rear ending a tractor trailer, to rectify the issue. The final time I had to have the car towed, as the noise was so bad other drivers turned to look at me thinking I was going to hit them, I assume. Each time they said there was nothing wrong. The service manager and director, Mike Ventura and Tom Carrino even had the audacity to ask me why I was bringing it in bc they already diagnosed it and told me nothing was wrong. Well, today I almost had another accident. I have called corporate, and they allowed "certified" Tom Carrino to make the decision about my car, when he is the one I called to complain about. My request for MY ONLY mode of transportation is that they hold it for an entire day and give me a loaner. They declined even stating, "they don't give loaners for sound." It's not just a sound. Tom Carrino is very rude. He doesn't listen to your concerns, he talks over you aggressively. Overall, the customer service in the service center is horrible. The demeanor for most encountered makes you think they all hate their jobs and hate being there. The fact that the "head" of the service department has the worst demeanor and lack of customer service says it all. ****Just an observation: On multiple sites with reviews, including Facebook, the majority of your poor reviews are from people of color, as well as the treatment of certain people while actually being serviced is poor. A manager even said to me when I made a complaint about customer service in parts, "oh yeah, he's an xxxxxxx. But, you know, he's Portuguese. Don't worry about it". Seriously!?!?!? More
by Hollybry79
Employees Worked With
Tom Carrino and Mike Ventura
December 28, 2017
employee review I really appreciated the professional service from your employee, Efrain. Efrain was a great help and very outgoing in his attempt to get me into the I really appreciated the professional service from your employee, Efrain. Efrain was a great help and very outgoing in his attempt to get me into the opportunity that I needed. Thank u Efrain and enjoy your holiday More
by appreciative23
Employees Worked With
Efrain
December 28, 2017
Good Sales person Jorge Mejia has been really helpful, has excellent customer service skills. If you are lookings for a person who will listen and look for solutions to Jorge Mejia has been really helpful, has excellent customer service skills. If you are lookings for a person who will listen and look for solutions to your problems go to him. More
by Norma0920
Employees Worked With
Jorge Megia
