Route 17 Mitsubishi

Outstanding customer service. The staff made me feel valued, never pressured, and worked diligently to find the best deal for my budget. My parents and I have all purchased vehicl The staff made me feel valued, never pressured, and worked diligently to find the best deal for my budget. My parents and I have all purchased vehicles through them, and I highly recommend this dealership. More

I had an extremely disappointing experience with Route 17 Mitsubishi and would not recommend this dealership. Initially, I visited the dealership regarding a vehicle I was interested in, only to find that Mitsubishi and would not recommend this dealership. Initially, I visited the dealership regarding a vehicle I was interested in, only to find that the pricing and payment terms being presented were significantly different from what I expected based on the advertising. The entire experience felt lacking in transparency and left me with a negative impression. After deciding not to move forward, I continued to receive follow-up calls and messages from dealership staff. Most recently, I received a phone call from a salesperson who identified herself as Toni Wright. During that conversation, I attempted to explain my previous experience and concerns. Instead of listening professionally, she repeatedly interrupted me, asked if I was “done talking,” blamed my financial situation and credit, and ultimately hung up the phone on me. I found the interaction incredibly disrespectful and unprofessional. I then called the dealership and requested to speak with a manager. I was told one manager was unavailable and was transferred to another individual who identified himself as a manager. Unfortunately, I did not feel my concerns were taken seriously, nor did I feel any meaningful effort was made to address the behavior of the salesperson. My concern is not that I was unable to purchase a vehicle. My concern is the lack of professionalism, respect, transparency, and customer service demonstrated throughout multiple interactions with this dealership. Consumers deserve to be treated with courtesy and respect, regardless of their financial circumstances or whether a deal is ultimately made. Based on my experience, I would strongly encourage others to do their research before choosing to do business here. More

I would avoid this dealership like the plague! !! We needed a decent used car quickly due to our daughter's car being totaled and I thought going to a dealership rather go private would be the safe !! We needed a decent used car quickly due to our daughter's car being totaled and I thought going to a dealership rather go private would be the safer route...... WOW was I wrong!!!! When I went to pick the car up, they tacked on a $4,000 fee for a PDSI (pre-delivery service inspection) to be sure the is safe to drive. This also was not disclosed during negotiation. After leaving the dealership with the car I didn't get 5 miles and the dashboard lit up like a Christmas tree!!! They took it back 3 times and fixed what needed to be fixed including the rear brakes.....was that not inspected with a $4,000 inspection fee??? Then we finally get the plates and have to get the car inspected in NY and it fails inspection. The biggest issue was a bad tie-rod where the wheel could have fallen off!!!!! The sales department could not have been bothered, no recourse, all sales are final since this car didn't qualify under the lemon law. I will say the service manager Pete went above and beyond to help get the car in decent running shape. We also spoke to a few other customers in the showroom the day we finally got the car back and they said they thought there was some shady stuff going on in the sales department. You have been warned!!!!!!! More

This is the best dealership I’ve ever been to would recommend to anybody definitely coming back recommend to anybody definitely coming back More