Domingo Nunez

It has been 18 days since I purchased a car from this dealership, and I still have not received the documents needed to obtain the vehicle title and register the car. During the purchase, I was requir dealership, and I still have not received the documents needed to obtain the vehicle title and register the car. During the purchase, I was required to take out a car loan. I was told that I could "pay it off tomorrow," but it actually took five days for the loan account to be set up before I was able to make the payoff. Meanwhile, the dealership withheld the documents I needed to register the vehicle. I have sent several emails and made numerous phone calls to request an update, but the dealership has not responded to either my calls or my emails. This has been an extremely frustrating experience, and I regret purchasing my car from this dealership. Based on my experience, I cannot recommend this dealership to others. P. S. After I posted this review, I received a message from DealerRater saying that "Route 17 Mitsubishi has addressed your issue and is awaiting your satisfaction". But the dealer has not resolved my issue by sending the original signed vehicle title to either me or my insurance broker. What has been most frustrating is the complete lack of communication. Despite sending multiple emails and making numerous phone calls to ask for an update, I have not received any response from the dealership. I even contacted Mitsubishi America's customer service for assistance. I was told that the title documents would be sent out the following week. I waited an entire week, but the documents still have not been sent. This ongoing delay and lack of communication have made the entire experience extremely disappointing. More

by FORETEK Verified Customer Verified Customer

Report | Print

The wait time was minimal, service was good and the recommendation for additional services was appreciated. recommendation for additional services was appreciated. More

by AFERNAN1018 Verified Customer Verified Customer

Report | Print

This is the best dealership I’ve ever been to would recommend to anybody definitely coming back recommend to anybody definitely coming back More

by ZACHARYMCGEE23 Verified Customer Verified Customer

Report | Print