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Roseville Kia

Roseville, CA

4.5
575 Reviews

110 Automall Dr

Roseville, CA

95661

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575 Reviews of Roseville Kia

July 08, 2023

He was great ! Answers all my needs .He good to work with and I thank him for all the help ! More

by Thayer_cecil
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abel Ceballos
Jul 14, 2023 -

Roseville Kia responded

It was our pleasure to provide you with a clear explanation of our services. Thank you for the 5-star review and your endorsement of Abel. We appreciate your business and look forward to working with you again in the future! And enjoy your beautiful new Kia.

July 07, 2023

Joy is great! She was friendly, efficient, though, and helpful. The service area was clean. They also offered water and snacks while you are wauting. More

by nonnagail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joy Sanders
Jul 14, 2023 -

Roseville Kia responded

Thank you for the 5-star review, and for your endorsement of Joy! She continues to be a significant asset to our team at Roseville Kia. We appreciate your business, and look forward to working with you again in the future.

July 07, 2023

Staff was very helpful and courteous. Service was timely. It was a very easy experience. More

by Adrianacrawford710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon
Jul 14, 2023 -

Roseville Kia responded

We’re thrilled to hear our commitment to our customers always stands out to you. Thanks so much for recommending Roseville Kia!

July 07, 2023

John was very helpful. The work was done as promised and the theft recall issue was fixed and delivered on time. More

by jgwalker246
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zito
Jul 14, 2023 -

Roseville Kia responded

I am happy to hear that John and our team sorted out your vehicle’s theft recall issue. On behalf of everyone at Roseville Kia, we wish you safe travels! Trampus Bettencourt, Service Manager - (916) 783-1000

July 07, 2023

Service was very slow to start with because of a lack of personnel. I was 10 early and got waited on 15 minutes after my appointment. The person who waited on me was professional and apologetic. Hopefully, More

by HARTUROKWAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joy Sanders
Jul 14, 2023 -

Roseville Kia responded

We pride ourselves on our professional service, and I’m very sorry that we were running behind schedule for your recent visit. I’d like an opportunity to learn the details of what happened here and how we can improve. If you’re interested, would you please reach out at your convenience? Thank you, Trampus Bettencourt, Service Manager - (916) 783-1000

July 06, 2023

Sales persons were focus on that. .. selling! they told me one price, then there was a mistake and the price was different. They gave me the car and some days later they said the credi More

by sarroyo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Christian Hurtado, Nikita Lebedev
Jul 14, 2023 -

Roseville Kia responded

I’m sorry your experience left more to be desired. If you’ve not received timely communications, we sincerely apologize. And perhaps it was not made clear that the APR change was due to the bank, not the dealership. I hope we get another chance to impress you down the line - please give me a call if there’s anything further you’d like to share. Best, Jordan Rodgers, General Sales Manager - (916) 783-1000

July 04, 2023

Greeted by a friendly salesperson Omari - who answered many questions and was not “sales-y” We left wanting to think about it and I texted Omari the next day with my offer. It was accepted - easy peasy! More

by mom2kad
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian - not Hurtado, in finance , Chad Matz, Omari Williams
Jul 05, 2023 -

Roseville Kia responded

We are thrilled that Roseville Kia made the shopping experience easy for you. And I’m sorry that you weren’t completely satisfied with your finance process timeframe. We appreciate your feedback about your experience. And if there is anything further you would like to share, I’m available to take your call. I hope to have the opportunity to deliver a five-star experience next time. Jordan Rodgers, General Sales Manager - (916) 783-1000

July 04, 2023

This is the second time my oil has leaked after getting an oil change here. More

by LAUREN
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Jul 05, 2023 -

Roseville Kia responded

Lauren, I’m sorry our service left you wanting more. For the situation you described, short-term leakage following an oil exchange may often be associated with residual oil under the vehicle after the change, or with oil detergents and solvents removing buildup 'scab'. Neither condition indicates mechanical error. Please give me a call if you’re willing to give us another chance - I’d be glad to connect and assist with any outstanding needs however I can. Thank you, Trampus Bettencourt, Service Manager - (916) 783-1000

July 03, 2023

My service advisor, Joy, was awesome. She kept me updated through out my service and made sure my needs were met. More

by tom.stanley.ts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joy Sanders
Jul 05, 2023 -

Roseville Kia responded

Tom, it was our pleasure to provide you with a clear explanation of our services. Thank you for the 5-star review and your endorsement of Joy! We appreciate your business and look forward to working with you again in the future!

July 03, 2023

Tyler is great at his job, but Kia hasn’t been the best itself to me as a loyal customer. More

by elizabethj225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joy Sanders, Tyler Wright
Jul 05, 2023 -

Roseville Kia responded

Elizabeth, I'm thrilled that Tyler has taken excellent care of your needs. And I’m sorry to see that you’re frustrated with the manufacturer. I’m happy to review the circumstances if you’d like to reach out to me directly. Thank you, Trampus Bettencourt, Service Manager - (916) 783-1000

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