Roseville Kia

I had an appointment for an oil change. I arrived 30 min early and I was still there for 2.5 hours. Everyone that arrived after me was gone by the time they finished with my car. Extremely I arrived 30 min early and I was still there for 2.5 hours. Everyone that arrived after me was gone by the time they finished with my car. Extremely disappointed with how long it took. More

They we’re very nice and very helpful got me in the car I wanted and at the price I was looking for wanted and at the price I was looking for More

I had a wonderful experience leading my car from Roseville Kia. Alex was friendly, communicative and a pleasure to work with. He made the whole process easy. Roseville Kia. Alex was friendly, communicative and a pleasure to work with. He made the whole process easy. More

The dealership recommended Llumar application was done very poorly and not fixed despite the car returning to the dealer and vendor multiple times with the concerns. very poorly and not fixed despite the car returning to the dealer and vendor multiple times with the concerns. More

Rip off sales tactics! I paid $7,500 over MSRP and the sales rep Henry and his manager Abel said they would include a car rack for my Sportage. I checked every couple of I paid $7,500 over MSRP and the sales rep Henry and his manager Abel said they would include a car rack for my Sportage. I checked every couple of weeks and when I finally went in to talk to Henry about it, he was no longer employed there! Abel said that because it was not written down, they would not honor what Henry promised me! DO NOT TRUST THEIR SALES TACTICS!!! More

The worst dealer in northern California, they apply a 7500pandemic fee and pandemic is over . Use the highest pressured sales tactics I have ever seen ! They try to get you to sign contract for cars th 7500pandemic fee and pandemic is over . Use the highest pressured sales tactics I have ever seen ! They try to get you to sign contract for cars they don't even have in stock . Saved 10 grand by going to another dealer! They called and called til I threatened action . DO NOT EVEN BOTHER GOING THERE !! More

Sneaky negotiations. When guestions were asked quickly started talking about something else. Long time spent, about 7hrs. The rapidly went through paper work and found ou When guestions were asked quickly started talking about something else. Long time spent, about 7hrs. The rapidly went through paper work and found out things we didn't about after I got home. More

Never NEVER go to Kia Roseville! If I could give ZERO stars I would. I normally do not leave reviews, but my last lease (Kia Niro) was the WORST experience I have ever had. I am a ma If I could give ZERO stars I would. I normally do not leave reviews, but my last lease (Kia Niro) was the WORST experience I have ever had. I am a manager in customer service and have been for years, so I have some knowledge here. I think what they did is illegal (per FTC), and there were several people involved (i.e. Abel Ceballos, Matt Heneberry, Jessica, and Sherrey, to name a few. They threatened send me to collection saying I owed money on a trade in, but Abel and Matt specifically said I owed nothing (I asked NUMEROUS times). They lied and said LoJack comes with the vehicle, along with a few other "extras". I called Kia headquarters and they admitted that I was lied to but they cannot do anything as dealerships operate independently. They only tell truth "by omission". They will purposely leave info out with the mindset that "you didn't ask, so I won't tell". I tried to get the "extras" off and fight the 300.00 collections issue, but I was ignored, hung up on, passed on to numerous people, told the managers were not available or would call back (never would). They also stiffed me on 50.00 gift card promo. I never received 2 gift cards that I was owed. So the owe me over 400.00. I went into the dealership recently March 2024, and heard them do the same tactics to other shoppers, lying, 'trapping' customers in the building, harassing them, it was AWFUL. Trust me, they will say anything to get a car sale. They will start off with high prices and add unnecessary fees (which is illegal in some cases, look up FTC dealer rules about fees). They treated me less than human and they should be ashamed. They harassed me via text and voicemails, etc. Again, trust me, stay away from Roseville Kia! More

Very good customer service and was wonderful. The dealer who helped us was amazing Thanks to him we got a brand new car. The dealer who helped us was amazing Thanks to him we got a brand new car. More