Roseville Kia

What started as a promising visit ended with lies and unkept promises. They could not deliver on what they promised but it was because they tried to hide added costs for services that were never asked fo unkept promises. They could not deliver on what they promised but it was because they tried to hide added costs for services that were never asked for yet were disclosed as being "included" with the car. We have had this car for 2 weeks now and we still have not secured financing because of these costs they keep trying to add in to the loan! Finally, the sticker prices on the used cars here are at least 3k higher than competitors on the same street. Sadly, we just don't see being able to recommend or do business here again. It's a good thing we happen to like the vehicle we purchased (or at least think we purchased). More

I recently completed my lease buyout at Roseville Kia and was extremely disappointed. When I brought up concerns about misleading information from Abel Ceballos at the beginning of the lease, Sales Manager J was extremely disappointed. When I brought up concerns about misleading information from Abel Ceballos at the beginning of the lease, Sales Manager Jadon Markes told me, “It’s not that I can’t help you, it’s that I won’t,” and suggested I walk away from the buyout if I was unhappy. This dismissive and unprofessional treatment shows a complete lack of respect for customers. I expected accountability and resolution but instead received indifference. More

This dealership sold us a certified pre-owned vehicle that had a class action settlement already settled due to engine issues. Our sales contract was missing crucial documents, and when we asked the deal that had a class action settlement already settled due to engine issues. Our sales contract was missing crucial documents, and when we asked the dealership for the documents, it took them almost a week to produce them. They were so kind and accommodating until after purchase... but a year after we purchase the vehicle, I experienced the engine stalling, and now we have a oversized paperweight sitting in our driveway that I'm afraid to drive. Thank you Roseville Kia, Jordan, and Kenneth k. Thanks for the way that we were treated. You claim to treat everybody like family, I really hope this isn't how you treat your family! More

Awesome dealership, our Sales rep Mohammed was great to work with, very patient and knew the vehicles systems very well. Chad and Arturo in finance were great as well. Excellent overall experience, everyo work with, very patient and knew the vehicles systems very well. Chad and Arturo in finance were great as well. Excellent overall experience, everyone was very attentive to us and made sure our sale was handled thoroughly and quickly, we had no wasted time. More

Went in for an oil change for my Kia Niro and Nick took my car in very quickly. I had an appointment at the Roseville, Ca location is very well organized and great customer service. my car in very quickly. I had an appointment at the Roseville, Ca location is very well organized and great customer service. More

The dealership was wonderful, when the repair of my old car didn’t work out I was given a great deal on anew K4. Rafael was great, he really took the time to see that I was happy with it, he also helped ex car didn’t work out I was given a great deal on anew K4. Rafael was great, he really took the time to see that I was happy with it, he also helped explain all the details of the car on the following day because I was short on time for another appointment on the day of purchase. More

Great customer service Regarding recall was don in the same day , Thank you for your help same day , Thank you for your help More

Owen our salesman was wonderful Great experience we will be back again in the future be back again in the future More

I had an appointment for an oil change. I arrived 30 min early and I was still there for 2.5 hours. Everyone that arrived after me was gone by the time they finished with my car. Extremely I arrived 30 min early and I was still there for 2.5 hours. Everyone that arrived after me was gone by the time they finished with my car. Extremely disappointed with how long it took. More

They we’re very nice and very helpful got me in the car I wanted and at the price I was looking for wanted and at the price I was looking for More