Romeo Toyota of Glens Falls

I live in Brooklyn, NY and lost my 2010 Prius in Super Storm Sandy. I called 4 dealerships, 1 in Brooklyn, 1 on Long Island and 2 in the Saratoga Springs area, told them I wanted a 2012 Prius three in bl Storm Sandy. I called 4 dealerships, 1 in Brooklyn, 1 on Long Island and 2 in the Saratoga Springs area, told them I wanted a 2012 Prius three in blizzard Pearl and was ready to buy immediately. Glens Falls Toyota found my Prius and within a few days, Ms. Gabrielle Smith made all the arrangements for me to pick up my new car the day after Thanksgiving. So I drove my rental car up to Saratoga Springs for Thanksgiving with my brother's family and to pick up a new Prius. I have dealt with a Brooklyn Toyota dealership since 2006, servicing first my 2006 Camry and then my 2010 Prius. Maybe they were overwhelmed with the disaster we were experiencing, but at least have the courtesy to call back. Millennium Toyota of Long Island called back with a car but not as quickly as Glens Falls. Glens Falls Toyota was extremely friendly, courteous and helpful. Gabrielle spent an enormous amount of time explaining how to use the navigation, Entune and bluetooth systems. She followed up with phone calls to see how My new Prius and I were getting along. I only have one problem, Glens Falls Toyota is not on Brooklyn. I would prefer to have them service my vehicle. Thank you Gabrielle and Glens Falls Toyota for the great experience. More

Our experience at Glens Falls Toyota was very good. Gabrielle knows her products well. She spent a great deal of time explaining every option the Avalon has. Even going back a few days later to answer Gabrielle knows her products well. She spent a great deal of time explaining every option the Avalon has. Even going back a few days later to answer some questiions she was very helpful. We look forward to dealing with this dealership. Everyone she introduced us to was very friendly. More

This is our third car from this dealership and this time it was a surprise Valentine's Day gift for my husband. I told Gabrielle Smith, the sales person, what I was looking for months ago and asked her to it was a surprise Valentine's Day gift for my husband. I told Gabrielle Smith, the sales person, what I was looking for months ago and asked her to keep me posted on any used Prius that might come in. The car she showed me was just what I had in mind and she worked to make the deal happen. More importantly, Gabrielle went above and beyond the call of duty to make this a wonderful surprise for my husband, even going so far as to get Valentine's Day balloons (and risking a traffic ticket), a big red bow and a lovely sentiment written on the windshield. To top it all off, she and Mike, who did our financing, stayed late one evening, when my husband was out of town, to make sure all the paperwork was done and everything was in order for us to pick up the car on February 14th. And believe it or not, that evening, he was kept late at work in Albany. I was worried all our efforts would be in vain, but they waited, postponing their own celebrations! It was a lovely moment and a great surprise for my husband. Their willingness to go above and beyond the call of duty makes me even more confident that Glens Falls Toyota will always be our dealership. As a matter of fact, Gabrielle has been our "saleswoman of choice" for years now. Her loyalty and kindness will keep us coming back to Glens Falls Toyota every time we are in the market for a new car. Here's to another 40 year, Howard Lebowitz, and well done! More

I have bought several new and one used car from this dealership over the years.my last one was on Feb.20,2013 a Rav4 Limited,the Toyota name speaks for itself,but the people who work at this dealership dealership over the years.my last one was on Feb.20,2013 a Rav4 Limited,the Toyota name speaks for itself,but the people who work at this dealership makes the whole car buying thing a good experience,they get you what you want,no push or hard sell, at a good price.plus they service what they sell with the same attitude, to take care of their customer,in a friendly and personal way.Glens Falls Toyota a great place to do business More

Our salesperson, Gabrielle, was a pleasure to work with and made the decision process very easy. It was actually a very simple and unpressured experience buying our Highlander. and made the decision process very easy. It was actually a very simple and unpressured experience buying our Highlander. More

At age 65 I have purchased many vehicles and the experienced I had at Glens Falls Toyota rates up there as one of the best. Everyone was very friendly and certainly made me feel appreciated. Great p experienced I had at Glens Falls Toyota rates up there as one of the best. Everyone was very friendly and certainly made me feel appreciated. Great product sold by great people. More

After bringing my 2003 Tundra in for the scheduled frame inspection per Toyota's recall I was told by Jim Stegman (the Service Manager) that the frame would need to be undercoated...but their equipment was inspection per Toyota's recall I was told by Jim Stegman (the Service Manager) that the frame would need to be undercoated...but their equipment was down at the moment. He explained he should be able to assist me in a month. I was a little concerned with their customer service when he said "if his department did not call me when the machine was fixed that I would need to call in about a month". Surprise, surprise, no call from Jim or his staff. So I called to schedule my appointment and request a loaner vehicle. This conversation was with Jim and was rather lengthy as a requested a truck as a loaner. He said "that they had only one on the lot and I was more than welcome to it if it was available but no guaranties". He did promise me a car at the least. Slightly dissatisfied with this I still scheduled my appointment for 12/27/12. After driving through the nasty weather (about 45min one way) I arrive at the dealership to be greeted by Jim stating "You are not looking to get a loaner are you". I will be the first to admit that I lost my cool with an arrogant Jim, but come on guys a phone call the day before to explain that I could not get a loaner because of the bad weather would have resolved this issue...and come on Jim like you don't have insurance on your loaner vehicles. I will not be doing business with this establishment and I don’t recommend their service department. More

This dealership went above and beyond what was required. My husband and I wanted to buy a 2013 Avalon. We were heading to Florida for the winter, and the new Avalons had just come out. The dealership sear My husband and I wanted to buy a 2013 Avalon. We were heading to Florida for the winter, and the new Avalons had just come out. The dealership searched for a car from another dealership so that we could get the car before we left. They were wonderful, and got us the car we wanted in record time. We would highly recommend this dealership. More

Without doubt the most enjoyable new car buying experience ever. First time Toyota buyers and first time Glens Falls Toyota customers. Our sales representative, Bill Wattie Jr. is quite frankly th experience ever. First time Toyota buyers and first time Glens Falls Toyota customers. Our sales representative, Bill Wattie Jr. is quite frankly the most oustanding automotive sales person we have ever dealt with. He was exceptionally informative and an especially good listener. He fully explained all the features of our new Venza and was equally informative with regards to the financial aspects of the new car buying process. Mr. Lebowitz also took the time from his busy schedule to call us and let us know that Glens Falls Toyota had located the exact car we were searching for and they were picking it up - all within 24 hours of visiting the dealership for the first time. We are convinced that the delivery of our new Venza is the beginning of a long standing relationship with Glens Falls Toyota.... these guys just got everything right... John and Sara Hogan More