Romeo Kia of Kingston

I am only going to focus on the extremely shady things. These guys have done and not even about the car itself. They lied multiple times I have proof of it they were supposed to take my $500 deposit and th These guys have done and not even about the car itself. They lied multiple times I have proof of it they were supposed to take my $500 deposit and they never mention there is a 3% fee for using the credit card and then they charged my credit card the day I was getting the car which they should not have been able to keep my credit card information on file that is a privacy Violation and against the law that is why the car dealerships always call you back up because they’re not supposed to keep that information so then they charge me a 3% fee without telling me when I go to get the car it was not even washed or detailed and they told me earlier that morning at 11 AM. The car was going in to get cleaned now and they never did it And the bottom line when I got there they took a while they rushed me to do a very very quick test drive and I had to ask them three times for a test drive because they wanted to hurry up and send the car to get cleaned before it was too late And then they lie when I complain about this and I claim oh we are offered you an extensive test drive when you got here this is one of just the many many lies so the icing on the cake now when the finance manager is doing the deal, he must be new or very slow in the head as he did not do multiple things he was supposed to do and as I am leaving the dealership he comes running out and says oh we forgot to charge you for the DMV and the plates so I said I’m not using my credit card because you guys are going to try to charge me that fee I have cash on me. I did not have exact change but a dealership usually has a cashier so that should not be a problem. They told me they would come back with my change in the receipt and they did not and then they told me oh, if there’s any change, will mail you a check so I left I have all the paperwork everything a week later they call me up and say they forgot to process the $2000 and they need my credit card information I do not have to pay that by credit card I can pay that anyway I want to pay it and I am not going to pay it by credit card in it for 3% fee so illegally they still have my credit card information apparently and they charged me $2060 without my permission again charging me a 3% fee. This dealership is also not Better Business Bureau accredited and I filed a complaint on there tonight they are doing illegal things and very shady and then they claim to have recorded me without my permission when they called me up and they did a three-way conference call without my permission having someone listening on the phone. These are the kind of car dealers that give car dealers a bad name, lying evil sneaky people. And they don’t even have keychains to give you when you buy a new car. I’ve never bought a new car and not got a keychain. Also, the car was not taken by the original person who ordered it and I am having electrical problems with it and I’m wondering if that’s why they didn’t take it so they were in a rush to give it to me and get rid of it and they want me to come up there, but they don’t even have a loaner cars and I live over an hour away. More

I've had my car serviced here after I moved from NJ to NY. I've heard good things about this dealership to have my car serviced. I never feel pressured to have unneeded work done on my used 2017 Kia Soren NY. I've heard good things about this dealership to have my car serviced. I never feel pressured to have unneeded work done on my used 2017 Kia Sorento.. Prices are good and I'm usually in and out quickly when I have service done. Staff is very friendly and they answer concerns you might have about servicing your vehicle. More

We picked up my new Kia Niro PHEV from the gang at Romeo Kia of Kingston, (go to Dave, bald English dude! He's awesome! But, EVERYONE was amazing) and I don't exaggerate when I say, we dealt w/them for a mo Kia of Kingston, (go to Dave, bald English dude! He's awesome! But, EVERYONE was amazing) and I don't exaggerate when I say, we dealt w/them for a month before actually taking delivery of the car, and they were amazing the entire time. On our way out, Dave noticed, we had a blemish or 2 that shouldn't be there. I'm OCD like crazy and I didn't notice. He had it scheduled to rectify the following week. Mike & Caleb in service, provide a service that's 2nd to none. These guys are on top of their xxxx 24/7. They remembered my name before I ever knew theirs. And they got it right every time, I come/came in there. Real Talk But the best part is, when you're there, handling your issue is the only thing they seem to care about. And that's not common, especially in these times... Thank You Romeo Kia of Kingston! They've earned my business for life. More

Since the day I started doing business with Romeo Kia in Kingston, NY their service has been excellent. I have had exceptional sales people and their service department is also exceptional. They are frien Kingston, NY their service has been excellent. I have had exceptional sales people and their service department is also exceptional. They are friendly, helpful and efficient. I have recommended them to anyone that I know who needs a car or service. Thank you Romeo Kia, keep up the good work. Sincerely, Betty Leide More

Extremely satisfied with the service we received! We leased our first vehicle through Kia and had an extremely easy experience. All of my questions were answered and the whole process was fast! We love leased our first vehicle through Kia and had an extremely easy experience. All of my questions were answered and the whole process was fast! We love our 2021 Telluride! More

Super satisfied with the service we received!!! Every one that we interacted with was very attentive, friendly, informative and very concerned with our care and satisfaction. Their teamwork was obvious, and that we interacted with was very attentive, friendly, informative and very concerned with our care and satisfaction. Their teamwork was obvious, and that shows great management. We are truly grateful to the entire team at Kia of Kingston for making our stressful situation with an abrupt Toyota lease end, turn out so smoothly! Romeo of Kingston handled everything! Down to the last detail....including returning our lease to Toyota. They took care of all the paperwork. We were treated with absolute respect. We are really happy with our purchase of our used Honda CRV. They are true to their word and only sell cars that they personally screen for quality. We are looking forward to doing more business with them in the future and would highly recommend them to any of our friends! And our sales person was awesome! He went above and beyond to help us out of a really tight 2020 kind of a situation, if you know what I mean.... His name is David Boyle. If you want great service, you should ask to talk to him. We were so lucky to have him!! Thank you so much!! More

Just bought a 2021 Kia Seltos from Romeo Kia and my sales associate Ryan Layton was an amazing part of the experience in getting my first new car. Very personable and was able to get me a great deal and driv associate Ryan Layton was an amazing part of the experience in getting my first new car. Very personable and was able to get me a great deal and drive home in a new car the same day. I recommend him and the dealership to anyone looking for a great experience in getting a new car! More

I had a fantastic experience at Romeo Kia of Kingston! I traded in my 2017 Forte for a nice new shiny 2020 Forte. The team, especially Bill and Dave, were super nice and helpful. I did not feel pressured to traded in my 2017 Forte for a nice new shiny 2020 Forte. The team, especially Bill and Dave, were super nice and helpful. I did not feel pressured to go with Kia and I made the decision on my own after test driving other cars. I highly recommend Romeo Kia! More