Romeo Kia of Kingston

I strongly advise against doing business with Romeo Kia as customer service is non-existent after the sale. Romeo business owners were not even helpful. Stripping was replaced on my car because it was disc as customer service is non-existent after the sale. Romeo business owners were not even helpful. Stripping was replaced on my car because it was discolored and they put two different colored stripping on it. I dealt with this for 9 months and only after I traded the car to another dealership did they want to replace it. I took a loss in the trade and they offered no resolution. 9 months of aggravation! More

Sold car with damaged spoiler. Told my insurance agent there was no damage. I didn’t notice it because it was raining hard when I looked at it. There was dark tape over the crack w Told my insurance agent there was no damage. I didn’t notice it because it was raining hard when I looked at it. There was dark tape over the crack which kept it somewhat hidden. They said that there was no pre-existing damage to the car. They lied about my trade in to avoid giving me more money for it. They said they couldn’t sell it on the lot because it was old and had a lot of mileage. They only carry cars which the bank will finance. Two days later I checked the website and they had it listed for sale. More

I recently bought a used vehicle and was given an IOU for a spare key and fob since the truck only game with 1. After not hearing anything for 3 weeks I called and was informed it was just ordered and would a spare key and fob since the truck only game with 1. After not hearing anything for 3 weeks I called and was informed it was just ordered and would be in within 3 days. Another week has gone by and alls I’m told is “it’s on the way” sounds like they don’t want to give me the key and hope I leave them alone. Very unprofessional. More

Ryan was very sweet yesterday. We came to look at cars we saw on their website. While there we saw a Hyundai and took it for a test drive, loved it. Was hesitant to leave a deposit We came to look at cars we saw on their website. While there we saw a Hyundai and took it for a test drive, loved it. Was hesitant to leave a deposit because we wanted to research the car a little. We allowed ourselves to be talked into leaving the deposit after Ryan promised it was refundable. He knew we were going to look it up. He even hugged us! Went home and googled this car and found hundreds of horror stories about bad engines and how Hyundai and Kia have had to spend $2 billion to replace engines and pay fines. Found out my next door neighbor had to have her Hyundai engine replaced so this is not just xx on the internet. So this morning we called and asked for the deposit back. Somehow they claim to have deposited our check after we left after 5 last night and before we called at 9 am this morning. Now he says it will take 10 days to refund but we can come in and look for another car. I find again that Kia and Hyundai are not something I want to pay for because I need a car I can count on and not one that will need it's engine replaced. So we were forced to stop payment on our check (at a cost) and we don't want to do business with this dealership. We are very disappointed and will avoid the entire Romeo chain and just travel far from home to find a car. It would be so nice if people could trust what they are told but that is just not possible. Be warned Hyundai and Kia have major issues and a salesman who claims to not know about that cannot be telling the truth. Don't waste your time. More

I bought a 2023 Kia Soul and the salesman Vincent was great. The problem came when I took it out for service recently and told Vincent I didn't like the remake of the model body. They told me that afte great. The problem came when I took it out for service recently and told Vincent I didn't like the remake of the model body. They told me that after six months my car was only worth $14,000 to turn in and I would be losing money on the lease. The car only has $5,000 miles and is 6 months old. I then went to find my lease. I couldn't find it so I called Kia on 1/15/24. After almost 45 minutes on the phone Kia Finance couldn't explain to me how they came to the dollar amount of payments or why they put the numbers in the way they did. I am disabled with a cognitive issue of the brain and I was grieving the loss of my father. I know the business man was new but told me when I left and put a deposit down my payment would be 240 a month. When I went to pick up the car a day and 1/2 later my payment for a Kia soul was 351. Not happy at all. Service and sales are good. I think it changed since the move from Schwenk. Next time I'll go where they take into account my disability more. BTW The business man new about the disability. More

I wish I had read the reviews first. They are exactly right, the finance department is a complete mess! We've had the car a couple weeks now and I still don't have any information on the They are exactly right, the finance department is a complete mess! We've had the car a couple weeks now and I still don't have any information on the financing other that the name of the institution More

Double and triple check all paperwork - complete failure of attention to detail - [ ] After 7 attempts by Romeo Kia and 4 weeks - I think that our transaction has finally been completed accurately. of attention to detail - [ ] After 7 attempts by Romeo Kia and 4 weeks - I think that our transaction has finally been completed accurately. This process has been riddled by paperwork inaccuracies- misspelled name, wrong VIN number, inability to do math properly - each mistake made multiple times. As a consumer I have had to call them multiple times to actually make the paperwork be processed. Not to mention that the car was delivered to me without being detailed despite a promise that it would be. Hours have been spent by me contacting them, reviewing paperwork, getting my car detailed and making sure that the transaction was actually completed. Buyer beware - they may not even have the title to cars they list on their site. They didn’t have the one I bought initially and they listed my trade in before they had the title in hand. Details seem unimportant to them. More

After the experience from xxxx dealing with Destination Kia in Albany I was so glad to discover Romeo Kia. At Destination everyone seemed fixated on how they're a "high volume dealership" and the constant Kia in Albany I was so glad to discover Romeo Kia. At Destination everyone seemed fixated on how they're a "high volume dealership" and the constant reminders that they're the "4th largest Kia dealership in the country" made me feel like they wanted me to be grateful for them, not that they were grateful for my business. By the time I was done being put through the wringer waiting two weeks for a car I had a deposit on at Destination I was burnt out and over it. Dealing with Ryan Layton at Romeo Kia really saved the car buying experience for me. Ryan is down to earth and friendly, and went above and beyond to get me into the car I bought asap. He even came in on his day off so that I could take the vehicle next-day. Romeo seems to be a smaller family owned dealership where they take the time to meet their clients and make sure they're satisfied. I was introduced to a service manager, business manager, and general manager and all were eager to make the process as easy as possible. The general manager took the time to thank me at the end of the transaction and promised that Ryan would be following up the next day to make sure I was happy with the car, and that's exactly what happened. I hope to have my current car for quite a while, but I'm glad to know that I won't have to look for another dealership when it's time for a replacement. More

I’m writing this review in praise of Miranda in the service department. She’s totally customer focused, patient, candid, and LOVES cars! service department. She’s totally customer focused, patient, candid, and LOVES cars! More

I’ve had my car two weeks now. The salesman mike told me not to contact him anymore! The owner joe Romeo blocked me and won’t return my calls. They have not yet paid off my trade i The salesman mike told me not to contact him anymore! The owner joe Romeo blocked me and won’t return my calls. They have not yet paid off my trade in. I don’t know what’s wrong with the business dept there either. If the guy is new or what. This whole process has been nothing but mistakes and lies. I reported them to BBB - they are not even accredited and the owner lied in the statement he sent them! NOTHING I HATE MORE THEN LIARS! If you make a mistake, you admit your mistakes and you apologize and your make up for it you don’t play games and lied to cover your butt! More