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Romano Toyota
Syracuse, NY
70 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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70 Reviews of Romano Toyota
October 15, 2023
I just purchased my fifth Toyota vehicle this August. At Romano, Babar Mahar has been the salesman for the two most recent sales. He is definitely 5 stars, and I would highly recommend Babar as your sa At Romano, Babar Mahar has been the salesman for the two most recent sales. He is definitely 5 stars, and I would highly recommend Babar as your salesman. Because of Babar’s good and consistent communication, I had a greater peace of mind while I waited for the Camry hybrid’s arrival. In person, Babar takes the time to answer all questions with knowledge and patience. When the car is in, Babar takes the time to make sure the driver understands the features and best functioning of the new vehicle. Because of Babar’s great service, I would continue to consider Romano Toyota for our family’s next vehicle. More
by A Gatenby
Employees Worked With
Babar Mahar, Gokhan
March 24, 2023
Babar provided us with the best new car orientation ever. He was extremely friendly, courteous and knowledgeable. On delivery of our new car, he walked us through the mountains of paperwork, with explanation He was extremely friendly, courteous and knowledgeable. On delivery of our new car, he walked us through the mountains of paperwork, with explanations if needed for every form. We drove away with our new car feeling satisfied with the process. Well done Babar! More
by Jim H
Employees Worked With
Babar Mazhar
February 23, 2023
Romano was the only Toyota dealership that could get me a AWD Highlander Hybrid Limited in the northeast. I tried as far away as Massachusetts! They all said that I would not be able to get one for at leas AWD Highlander Hybrid Limited in the northeast. I tried as far away as Massachusetts! They all said that I would not be able to get one for at least a year! Romano listed one as available. After dealing with the internet salesperson, I was handed off to Zack Tesfai who did an excellent job. The car was delivered much earlier than expected and Zack took the time to go through all the features and set up my wife's phone, etc. We are very pleased with the sales experience because that is not usually an enjoyable experience. They delivered early, had the car ready on time, took the time to educate us on it and gave us a full tank of gas. We couldn't ask for more. Thank you. More
by twpatell14
Employees Worked With
Zach Tesfai
February 22, 2023
First time Toyota buyer. Where to begin? They screwed up the bill of sale about 4 times and I had to keep resigning it. They changed the optional dealership fee from $125 to Where to begin? They screwed up the bill of sale about 4 times and I had to keep resigning it. They changed the optional dealership fee from $125 to $175, and then charged me an additional $77 on top of that when I came in to pick up my brand new car. I'm not sure why I was charged any fee as I did like 90% of the paperwork myself and it was only a transference of registration and plates from my old car I had already sold. The guy I was dealing with didn't even have the time to be there so someone else had to cash me out and show me the features of my car. Now I'm here trying to get my first service done on my car. I call up the service center and they schedule me. I call up the day before to ask when I have to show up, he tells me I have to leave it there the whole day, but also says they can't do what I scheduled to have done on the car and I have to reschedule it, so now I'm going to go over the miles for my warranty to be valid. I try to call the manager, he's too busy, the lady I was on the phone with hung up on me twice and I was not being rude to her. I had to call a different Romano store and the lady took my information and she said the manager would get back with me. Well guess what? He never did and now the store is closed. I'm being treated like I bought from a used car salesman at a discount lot dealership. Won't even honor the free 2 year total Toyota care maintenance that comes with my purchase. More
by mcjimmycalo
Employees Worked With
Marshall Carvey
November 28, 2022
Very poor experience! Zach provided very little information vital to the transaction. I am still getting mail from all the places my credit was run, when I financed throug Zach provided very little information vital to the transaction. I am still getting mail from all the places my credit was run, when I financed through my own bank, and I'm sure my credit has taken a hit! Zach assured me everything was place, but it was not even close. No transparency on final numbers, unwilling to refund deposits, unwilling to work with you. DO NOT RECOMMEND! More
by asg274
Employees Worked With
Zach
October 29, 2022
Bought car through salesman Marshal Carvey on 10\26. Found him to be patient,knowledgeable and professional.Mr. Carvey made buying a car at Romano Toyota a pleasant experience. He is truly a credit to yo Found him to be patient,knowledgeable and professional.Mr. Carvey made buying a car at Romano Toyota a pleasant experience. He is truly a credit to your sales team. More
by james.moffett
Employees Worked With
Marshal Carvey
April 10, 2022
Liars and thieves. That’s what we experienced at this dealership. We brought our car because the right ac unit wasn’t working. Mike, was very rude checking the car in b That’s what we experienced at this dealership. We brought our car because the right ac unit wasn’t working. Mike, was very rude checking the car in because it was towards the end of the day even though we had an appointment to drop of the car and take a loaner. They kept the car for a few days and called us to pick it up. They said the ac fluid was low and we were charged $180. We went to our car and as we were leaving the lot we noticed the ac was still not working. They didn’t bother to check the car at all and simply refilled the ac and took $180 from us. We took the car back and showed them the issue was still ongoing they said that they will take another look. They kept the car for over a week and when called to check on the car, they couldn’t even locate it. After a lot of back and forth they found the car and said it will be $1500 to fix the ac unit. We requested to just get our car back and be refunded at this point. They refused to do it. Called the store manager he said he would look into and call back. Never heard from him again! So yes, liars and thieves for work they never completed! More
by kaltoun
Employees Worked With
Mike, the service department supervisor and the store manager.
March 15, 2022
The Romano Toyota is by far the best in our area. The salesman that helped us was very friendly and got us the best bang for our buck so to speak. The salesman that helped us was very friendly and got us the best bang for our buck so to speak. More
by Dabby
Employees Worked With
Bill Delia
