Rodeo Ford

I'm writing to tell you my experience with your Rodeo Ford Dealership in Goodyear AZ. First off I swapped my Toyota Tacoma and after 3+ hrs of haggling and getting up to walk out, a salesperson hit a pri Ford Dealership in Goodyear AZ. First off I swapped my Toyota Tacoma and after 3+ hrs of haggling and getting up to walk out, a salesperson hit a printer button in front of me giving me what I wanted. 3 hrs wasted and transparent, which I told them. Now I get a free oil change. Have the work done, first time driving my vehicle on the highway, low air pressure light. Never happened before and they rotated my tires. I called and was told, don't worry air pressure will go up with this heat. Not a good answer going down the highway at 65mph with kids in car. Told not to worry and stop back when I was in town. Pulled over and all tires with 25psi. Door says 35. I put air in and light went out. Now fast forward almost a month, 2 wks with rental on vacation. My daughter spots oil on garage floor. I lift hood and oil cap was off. Hood had not been up since "free" oil change. I hadn't noticed floor since I'm the only driver and work till night at local emergency room. I call again and said coming in. Came in waited about hour. Given print out that said routine oil maintenance. I said, no this should indicate the tech left the cap off. My engine was covered as was the felt hood cover. Ms. Kimes at Rodeo states, "well it was on when we lifted the hood." At that point my own gasket was ready to blow. How stupid was she accusing me of being. I would drive with it off spraying oil. I then asked a second time to see a maintenance manager. I met with Derrin Smith at Rodeo. He tried to placate me and said the tech was fired after my service was done. He changed the print out to reflect the reason for my visit. They washed my engine off and replaced the lost oil. I told him about the air pressure call and answer. He agreed that driving like that could have been dangerous. Thank God I had a father who taught me the basics. So I go home, not happy with outcome completely. The car felt less powerful and the fuel mileage indicator I leave up was showing 13mpg and when I stopped it dropped to 9. I called left VMM for Darrin and spoke with Rafeal. I had pulled my air filter and it looked like it was smeared with margerine, bright yellow. This was two days ago. No call back though Derrin promised to be available. I would have thought since the air intake is at the front fender where all this oil sprayed they would have checked and replaced my air filter. This was my first Ford and I'm not impressed. More

So this particular dealership sends me a letter saying they would be interested in buying my truck. Bare in mind I did not solicit this letter in any way. I call the number provided and after about ten mi they would be interested in buying my truck. Bare in mind I did not solicit this letter in any way. I call the number provided and after about ten minutes of transfers I finally make it to a salesperson. I inquired about the handwritten letter. The salesperson responded with asking me when I could bring it in. As I'm not a fan of wasting anyone's time I asked a couple very general questions - what they're going for, conditions, etc. I didn't expect a price quoted to me but a general idea didn't seem like much to ask. This is where the condescension began. The salesperson was belligerent saying that I contacted them to ask about selling my truck and not the other way around. I responded with the fact that THEY contacted me with a handwritten letter without ANY prior inquiry asking to buy my truck. After that I wrote an email to the sales manager who wrote the letter and included his business card. It's been weeks now and no response. Avoid this business - customer service isn't a priority. Customer service barely seems to be a notion to these people. More

I wanted to share my experience with everyone. I bought a new car from Rodeo Ford in Goodyear, Az. I have had a few minor issues with the car and everyone at Rodeo Ford has been great!! This is where it gets new car from Rodeo Ford in Goodyear, Az. I have had a few minor issues with the car and everyone at Rodeo Ford has been great!! This is where it gets even better. I got a flat tire on my vehicle and could not find the car-jack to take off my tire. I called Rodeo Ford, talked to the service manager (Darren Smith), and asked him where the car-jack was kept so I could take my tire off to get a new tire put on. Darren told me that the 2013 Ford Fusions do not have a spare tire or a car-jack, but there was a fix-it-flat kit in the trunk. Unfortunately, my tire was completely blown out and the fix-it-flat would not work on it. He told me that I would have to use the roadside service to have my car towed in to have the tire replaced. Darren then offered to have one of his employees come over to my house with a car-jack to take off my tire and bring it back to the dealership to have a new tire put on. What great service Rodeo Ford gives their customers. I have been very impressed with the service that they have provided me. Rodeo Ford has gained a lifetime customer and I strongly recommend buying and having your vehicle serviced there. From the time that I bought the car to the few times that I have had my car in the service department, everyone has been great!! Even the greeters in the service department know me by my last name. Thank You Rodeo Ford for caring about your customers and providing excellent service to me!!! More

Chris Conner worked with us in a very business-like, yet friendly and flexible manner. The deal was made and the car delivered in what has to be some kind of record, which I needed, yet with a measure of pa friendly and flexible manner. The deal was made and the car delivered in what has to be some kind of record, which I needed, yet with a measure of patience for my particulars. There was the usual give and take, but I did not feel pressured, rather well accommodated and helped to find the right car for my needs. More

Rodeo Ford was the best car buying experiance i have ever had the earnhardt dealership was very kind and informative in chosing my car. salesman darrien was helpful syncing my phone with the car and then wit had the earnhardt dealership was very kind and informative in chosing my car. salesman darrien was helpful syncing my phone with the car and then with follow up call to ensure i was pleased with my purchase i would say yes on buy a car from rodeo ford. More

Morgan Grandy was my salesman, he took care of me and made the whole transaction relatively painless. If you're in the market for a Ford, ask for Morgan. Tell him I sent you! I have bought seven (yes, made the whole transaction relatively painless. If you're in the market for a Ford, ask for Morgan. Tell him I sent you! I have bought seven (yes, 7) vehicles from Ford over the years and I don't buy anywhere else. Morgan just made the process much, much smoother. Very professional and friendly, Morgan was very patient, answered all of my questions and did not make me feel like I was wasting his time, as I have had some prior salespeople do. More

i recently had purchaced a new fx4. the service all the way through my experience was top knotch. they helped me find what i was looking for, put together a great deal and made it affordable to fit my budg way through my experience was top knotch. they helped me find what i was looking for, put together a great deal and made it affordable to fit my budget. not only did i get my sweet ride, i ended up getting three great friends out of the deal.thanks for all your hard work gentlemen. looking foward to buying my next truck from you guys .{ THATS NO BULL} More

Jeremiah was a pleasure to deal with. He was very friendly, down-to-earth and made us feel comfortable with no high-pressure sales pitch. He was eager to work within the price we wanted to pay and go friendly, down-to-earth and made us feel comfortable with no high-pressure sales pitch. He was eager to work within the price we wanted to pay and got us the best deal possible. The showroom had a relaxed atmosphere and everyone was very pleasant. The process went quickly and smoothly. We left our new vehicle, feeling extremely happy. More

Very understanding to my situation and helpful in finding the that was right vehicle for me. Customer service was outstanding, made buying a new vehicle a smooth process. the that was right vehicle for me. Customer service was outstanding, made buying a new vehicle a smooth process. More

Everyone was so friendly, and willing to explain their answers to all my questions. The salesman let me look at all the cars I was interested in until I knew exactly which car I wanted. He explained each answers to all my questions. The salesman let me look at all the cars I was interested in until I knew exactly which car I wanted. He explained each cars features and let me drive each one until I was satisfied. Once we got into the numbers, they worked with what I had for my down payment, never making me feel pressured or rushed. It was a great experience. Thank you everyone who helped me. More