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Rockland Hyundai

West Nyack , NY

4.2
943 Reviews

55 NY-303

West Nyack , NY

10994

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943 Reviews of Rockland Hyundai

April 23, 2023

I had appointment with salesman Sam Pal regarding the car I was going to buy. After 40 minutes waiting for him to finish negotiation with other buyer he told me that car I came to see is sold. I drove 40 mil More

by bmaxplus
Recommend Dealer
No
Employees Worked With
Sam Pal
Apr 26, 2023 -

Rockland Hyundai responded

Please accept our apology, we dropped the ball. Our policy is to ensure a vehicle is available before asking a customer to make the trip into the dealership. Hopefully we'll have another opportunity to earn your business.

April 19, 2023

Todays experience with Rockland Hyundai was just perfect! Sam Pal did an exemplary job helping me out with the purchase of my vehicle. The entire staff was wonderful to work with and I feel like I treated li More

by pcannarella
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Pal , Fausto Gonzalez
Apr 26, 2023 -

Rockland Hyundai responded

Thank you for taking the time to share your experience with Sam and Rockland Hyundai. Enjoy your new vehicle.

April 03, 2023

Fausto Gonzalez was great to work with! He made this process extremely easy and smooth. He was very upfront, did not try to hide anything and made buying a car much easier than other places More

by Erica
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fausto Gonzalez, Peter Hernandez
Apr 26, 2023 -

Rockland Hyundai responded

Thank you for taking the time to share your experience with Fausto and Rockland Hyundai. Have fun in your new vehicle

March 17, 2023

Honest and straightforward process. No complaints. No hard sales tactics. Left feeling good about the outcome and as though we'd gotten the right car at a fair price. More

by daniel.sky.costanza
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roger Garcia, Luis Olivier
March 11, 2023

Our Salesman Emmanuel Rodriguez was very helpful and informative, and moved us through the process quickly. He also gave our son unlimited popcorn. We are very happy with our experience here. More

by jonathankessler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emmanuel Rodriguez
March 02, 2023

Went for a oil change. Had an appointment for 10:30 am. the service representative told me the service department closes at 5 pm. must pick up car by then. I went to the More

by Fordnet3
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Chris Palatucci
Mar 03, 2023 -

Rockland Hyundai responded

Sorry for the inconvenience, we dropped the ball by not calling when the car was ready. Hopefully you'll give us another opportunity to earn your business.

March 01, 2023

Jen the finance manager was amazing to work with! Our sales man was Peter who was spectacular! More

by Rcassidy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier Cano, Jennifer Emmett, Peter Hernandez
February 02, 2023

Bought brand new Palisade from this dealer. Less than 18K miles later the tires are totally bald. I didn't even know tires could be bald after less than 18K miles but this dealer found a way to More

by kstengle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Unknown
Feb 03, 2023 -

Rockland Hyundai responded

Mr. Stengle, thank you for your review. Rockland Hyundai is a dealership that sells and service cars, we do not build them. Many things can contribute to poor tire wear. Driving habits and regular maintenance are most important. Our records indicate that your Palisade had not been back to our dealership since you purchased it new 24 months ago. Early detection may have increased the life of your tires. Rockland Hyundai uses state of the art equipment. Every vehicle entering our Service Drive is electronically scanned for tire wear. Factory recommended scheduled maintenance (around every 6,000 miles) including tire rotation and proper inflation would have significantly improved your tire life. We urge you to bring your vehicle to our factory authorized service for a full multipoint inspection, scheduled maintenance, and open recalls to ensure your vehicle is operating at peak performance and safety.

Feb 03, 2023 -

kstengle responded

The tires have been maintained as expected by the same mechanic we have used for a decade. This is the tires your dealership put on the car. Take responsibility and stop blaming others. Not only will i never use ypur dealership again I would never go to your service department since I do not trust you or anything your dealership puts on my car after this fiasco. Rather than blaming others you should be embarassed.

Feb 03, 2023 -

Rockland Hyundai responded

The tires come with the car from the factory. Thanks.

Feb 03, 2023 -

kstengle responded

Keep blaming others.. everyone reading this please note that he refuses to accept responsibility for selling me a car whose tired lasted less than 18,000 miles. You have proven why others should never go to your dealership. Everyone reading this take note: Rockland Hyundai just admitted in the previous comment they do not care about the quality of the $40,000 car they sell because "it came from the factory" nor does Rockland Hyundai care about customer service because they have not been helpful and keep blaming others. 0 Accountability for the garbage they sold me.

December 31, 2022

Guardy Larame was the reason we bought from RH made us laugh and knew his stuff. Very welcoming and we will recommend him to anyone looking for a new purchase. Thank You Guardy and Rockland Hyundai. Rob More

by robkatem
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Scott Corbett, Guardy Larame
December 22, 2022

Luis Olivier both Junior and Senior got me through my first car purchase of a new 2023 Tuscon with ease and comfort. No pushiness or unnecessary interactions; just clear and warm professional explanation More

by Jose the filipino junior
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fausto Gonzalez, Luis Olivier, Luis Olivier Sr
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