Rochester Hills Chrysler Jeep Dodge

Lots of calls, then finally good service I received a recall notice and called to schedule service. I was told the parts wouldn't be in until the following week, so I made an appt for 2 weeks I received a recall notice and called to schedule service. I was told the parts wouldn't be in until the following week, so I made an appt for 2 weeks out which Steve said should would be fine. I called the day before my appt and Steve asked if someone ordered the part for me, so I reiterated our earlier conversation. He said there were no parts in, but checked and saw one on order for me. Said it would be in next week and that they would call. No call. I contacted them 2 weeks later and the part was in. The actual service was done with no issues, but getting to that point took a lot of effort from me with no help from the dealer. More

New car deal is great Kathy helped me get what I was looking for at the price I want. Kathy is one of the most helpful sales persons I have even had Kathy helped me get what I was looking for at the price I want. Kathy is one of the most helpful sales persons I have even had More

Takes care of me and my car Chris pointed out specifics of tire wear but didn't rush me. Chrysler and dealer had a great tire sale a couple of months later. Installation in reaso Chris pointed out specifics of tire wear but didn't rush me. Chrysler and dealer had a great tire sale a couple of months later. Installation in reasonable amount of time. Now all good. More

Jeep Wrangler JKU - Noisy Manual Transmission Repaired I was happy to get my manual transmission repaired. The machanic diagnosed the problem - an unusual fix - he replaced the shifting knob. It must hav I was happy to get my manual transmission repaired. The machanic diagnosed the problem - an unusual fix - he replaced the shifting knob. It must have been cracked and the normal vibrations on the transmission created the rattle. I would have never guessed that was the problem. More

They just don't understand customer service I attempted to lease a 2015 Ram from this dealership back in 2015. I spent more than 15 min on the showroom and the sales associates were more concer I attempted to lease a 2015 Ram from this dealership back in 2015. I spent more than 15 min on the showroom and the sales associates were more concerned about chatting with each other than even talking with me. I ended up leasing from a dealer 40 miles away who was more than happy to help me. I was told at the time that I could return the lease to any dealer, as well as told this by Chrysler Capital. I went to turn my lease in today and was turned away and pretty much said because I was not their customer that they could not accept my lease and I would need to drive it 40 miles back to the dealer I got it from. I have never had a dealer turn me away for a lease return and have never heard of such a thing. I don't think they understand that even though I was not their returning customer that I could have been a future customer, now after two bad experiences I will not be returning and I will be telling everyone I know not to go to this dealer that does not understand how important it is to take care of peoples needs in any shape or form. More

Poor experience I have my 2015 grand Cherokee at this dealer right now. 27k miles, still under factory warranty, and a lease; they want to charge me ($350) for a defe I have my 2015 grand Cherokee at this dealer right now. 27k miles, still under factory warranty, and a lease; they want to charge me ($350) for a defective O2 sensor wiring harness because they don't think Chrysler will compensate them for the repair. ITS A LEASE, UNDER WARRANTY!! Why would I pay to repair a defect on a lease?? Frustrated I wasted my time taking it there. Only reason I care to get it fixed is because the remote start will not work when the check engine light is on. More

RIPPED ME OFF!!!!!!!!!!!!!!!!!!!!!!! In January of 2015 I purchased a 2012 Chrysler 300 with 16000 miles for $22,000 and was issued a car fax report that showed no accidents so I bought t In January of 2015 I purchased a 2012 Chrysler 300 with 16000 miles for $22,000 and was issued a car fax report that showed no accidents so I bought the car. Now here it is 20 months later I only put 15000 miles on the car and when I went to turn it for my dream car they now said the car has been in an accident prior to my purchase and the vehicle is worth less than half what I paid them for it. I'm usually pretty good judge of character but I was definitely misled by them into believing that I was getting a premium product and paid a premium price only to find out it was just a hustle to make money. I WILL NEVER TO BE BUSINESS WITH THEM EVER EVER AGAIN!!!!!!!!!! and I would NOT advise any one else to do business with them either!!!!!!!!! More

Great sales experience. John my Sales Consultant was friendly, efficient and transparent. I never felt pressured or like I was being sold. I love my new Rubicon. Thank John my Sales Consultant was friendly, efficient and transparent. I never felt pressured or like I was being sold. I love my new Rubicon. Thanks John! More

Best experience yet This was a 10Plus in and out in about 1 1/2 hour drove out with my new Ram Big Horn one phone call and everything there all set up waiting for me big This was a 10Plus in and out in about 1 1/2 hour drove out with my new Ram Big Horn one phone call and everything there all set up waiting for me big Thank You to Michelle Yurek and John Imbs A PLUS More

Whine after 25 mph Paid $75 for service to tell me whine when going over 25 mph was left rear bearing. Paid to over $300 to have left rear wheel bearing replaced. When I Paid $75 for service to tell me whine when going over 25 mph was left rear bearing. Paid to over $300 to have left rear wheel bearing replaced. When I drove it home, the whine was still there. Took it back in, and they said it was the right rear wheel bearing and the tires. I declined because I felt they were guessing. No one even checked to see the noise was fixed the first time. They took no ownership of the problem not being addressed the first time and that they appear to be guessing about what is going to fix my vehicle. More