Rochester Hills Chrysler Jeep Dodge

2018 Jeep Grand Cherokee purchase Great dealership. Outstanding service and many new cars to chhose from. We have acquired 3 new vehicles over the past 4 years and have never been dis Great dealership. Outstanding service and many new cars to chhose from. We have acquired 3 new vehicles over the past 4 years and have never been disappointed with the new car sales process. John Imbs is our sales guy and he made the delivery painless. More

Great service First time I had used this facility. Made several repairs and shuttle service was appreciated. Service technician was thorough and they kept me update First time I had used this facility. Made several repairs and shuttle service was appreciated. Service technician was thorough and they kept me updated on progress. More

Great service friendly Vehicle was making a running noise when turning right I was offered a loaner which was very important to me the person who handles the loaner is so ni Vehicle was making a running noise when turning right I was offered a loaner which was very important to me the person who handles the loaner is so nice and friendly More

The dealership was all so helpful and friendly. Gus was very professional and helpful in assisting me choosing the right car. I would highly recommend this dealership to family and friends. Thank Gus was very professional and helpful in assisting me choosing the right car. I would highly recommend this dealership to family and friends. Thank you! More

Excellent Kim is extremely patient and cooperative. Anybody I deal with at that dealership is terrific. I've been coming there for 34 years and never been di Kim is extremely patient and cooperative. Anybody I deal with at that dealership is terrific. I've been coming there for 34 years and never been disappointed. Surprise was not planning on buying a vehicle only looking. Dealer was pretty good and we had to hurry so it worked out real well More

Awesome Steve Kowalski spent the entire day with me making sure I was making the right decisions and that I left the dealership with exactly what I wanted! T Steve Kowalski spent the entire day with me making sure I was making the right decisions and that I left the dealership with exactly what I wanted! Thanks Steve! I love my new 300!!! More

Service Appointments are Not Actual Service Appointments I scheduled a service appointment online to drop my 2013 Jeep JKU off for trans problems I did so online, specifically stating that it was for auto tr I scheduled a service appointment online to drop my 2013 Jeep JKU off for trans problems I did so online, specifically stating that it was for auto trans issues. (Why my 55k mile Jeep is having trans problems is a completely separate issue and is not the fault of Rochester Jeep) The morning of the service "appointment" I came in a was surprised to find out that my vehicle could be dropped off but would not even be troubleshot for another week. I did not leave my vehicle as I needed it for mundane things like driving to work and could not be without a vehicle for an uncertain period of time greater than a week. After emailing the service manager later that morning, I was told that my service "appointment" was not for actual service but to do paperwork in the promise of work to be performed at the convenience of the dealership in some point in the future. The email continued that they were "at least a week behind in transmissions just to have them diagnosed". I truly wish that I had been told upfront when to expect actual work, at a minimum, to be started. Should I have be told a realistic time frame ahead of time, I could have made a more informed choice of who to have service my vehicle. More

Quick service I dropped my car off for service repair, it was repaired and returned back to me within a day. Thanks again for the quick service. I dropped my car off for service repair, it was repaired and returned back to me within a day. Thanks again for the quick service. More

Extra Mile I had problems with my car at end of its warranty but could not get it in until it was just over. The dealer went the extra mile in contacting FCA to I had problems with my car at end of its warranty but could not get it in until it was just over. The dealer went the extra mile in contacting FCA to give me coverage. Great job! More

Very Professional Dealership I have been a customer for well over 20 years. My salesman (Gus) is second to none. I wouldn’t go anywhere else or work with another salesman if I am I have been a customer for well over 20 years. My salesman (Gus) is second to none. I wouldn’t go anywhere else or work with another salesman if I am in the market to buy a Jeep product. More