Rochester Hills Chrysler Jeep Dodge

Unsatisfied My Jeep Liberty had been in service for 3 days just to have Brake pads and rotor replaced. This repair should have taken at least 1hr 1/2 to 2hrs. Fu My Jeep Liberty had been in service for 3 days just to have Brake pads and rotor replaced. This repair should have taken at least 1hr 1/2 to 2hrs. Furthermore I will not recommend anyone to have their vehicle serviced at this location. . More

To good to be true Everyone was so professional and spot on with call backs and keeping me informed on my truck being towed in on a morning it did not start. They sent Everyone was so professional and spot on with call backs and keeping me informed on my truck being towed in on a morning it did not start. They sent a shuttle to pick me up and take me to the dealership to receive a free loaner for 2 days until my truck was ready for pick up!!! When I returned the loaner I was in and out in a matter of minutes... it was a 100% perfect score for me !!! I thanked everyone there for doing a great job and making my bad day a good day !!! Great job by all the staff .. THANK YOU !!! More

Long wait I had a 9:15 appointment. The dealer service department was very busy. It took 25 minutes to drop off the car, made me late for work. They were so bac I had a 9:15 appointment. The dealer service department was very busy. It took 25 minutes to drop off the car, made me late for work. They were so backed up they did not even look at the car until later the next day. They do not have a hose for a 2016 Jeep so they kept the car for the weekend. Don't schedule so many cars you can't even look at it for two days. Very poor service. More

Pretty Smooth Process Nobody likes going to the dealership and jumping through all of the hoops. But they made the process as smooth as possible. I’ll definitely return to Nobody likes going to the dealership and jumping through all of the hoops. But they made the process as smooth as possible. I’ll definitely return to this dealership. More

Great experience...professionalism all the way Left with the best truck in the same day...all the staff work is based on nothing but professionalism...I recommend to everyone to buy a vehicle from Left with the best truck in the same day...all the staff work is based on nothing but professionalism...I recommend to everyone to buy a vehicle from this dealership More

Good service Every thing was good except the welcoming during receiving the car by the engineer who was below the expectations and lacks very simple thing (smiling Every thing was good except the welcoming during receiving the car by the engineer who was below the expectations and lacks very simple thing (smiling face)😊 More

service Got car in but they found no issues. Once the car battery was jumped They did give me a loaner for the weekend so I could get to appointments Got car in but they found no issues. Once the car battery was jumped They did give me a loaner for the weekend so I could get to appointments More

Professional and knowledgeable I had an unusual problem with my Jeep. The service person was aware and took care of the problem quickly and completely. Repair was done correctly the I had an unusual problem with my Jeep. The service person was aware and took care of the problem quickly and completely. Repair was done correctly the first time. More

More determination to help customers and to make money I needed new tires on my Dodge Journey. I went to a dealership near my home but was told that they were too busy to help me and asked me to schedule I needed new tires on my Dodge Journey. I went to a dealership near my home but was told that they were too busy to help me and asked me to schedule an appointment in two weeks! I guess that a trained technician with tools to replace tires may take less than 30 mins. Think about car racing TV, they replace wheels within mins. I explained to them that I was going to upper Michigan during the holiday break. They didn’t seem to have any interest for the business. I then went to Rochester Hills Jeep Dodge dealership. The service advisor named Bill without saying a lot but to promise me that they would help me to get the job done! I could feel that they want to help customers and also want to make money more than the other dealership. While I entered the service waiting room, I saw a lot of people waiting. That meant that they had good business. They worked hard to earn customer’s trust. I wish that all dealerships are like Rochester Hills Jeep and Dodge dealership. Thanks!!! More

Had my car 2 months and it's still not fixed They told me my car would take 3 weeks to have some body work done and to fix an oil leak resulting from an accident. It's been over two months that They told me my car would take 3 weeks to have some body work done and to fix an oil leak resulting from an accident. It's been over two months that they have had my car, gave it back with the oil leak and told me that they will not fix the oil leak and that I have to go back to the original dealership where I bought the car. Completely screwed me. On my 9th week without my car and now have to go somewhere else to finish the job. I did not buy the car there because the salesperson lied to me originally. Do not go to this dealership if you want honest answers and your car fixed in a timely fashion. More