Roberts Motors
Alton, IL
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336 Reviews of Roberts Motors
Above and beyond customer service The staff and even the owner of the dealership is available to help with any issue, and are very personable to work with. I really appreciate the abov The staff and even the owner of the dealership is available to help with any issue, and are very personable to work with. I really appreciate the above and beyond attention I recieved from Mr. Sam Roberts. It made me feel like a friend, not just a customer. More
Check engine light on Took care off the engine light and previously told me I had to make an appointment for a couple of recalls the took care of the recalls also Took care off the engine light and previously told me I had to make an appointment for a couple of recalls the took care of the recalls also More
35,000 miles Maintenance I’ve been a satisfied customer over 35 years. It was time for maintenance service. . I was in and out as Promised! One of the perks I appreciate is I’ve been a satisfied customer over 35 years. It was time for maintenance service. . I was in and out as Promised! One of the perks I appreciate is , if you don’t want to wait, they’ll give you a ride home and pick you when your vehicle done! More
reliable service I have used Roberts for several years for several cars and trucks that I have owned> I can depend on them having my best interest in mind when service I have used Roberts for several years for several cars and trucks that I have owned> I can depend on them having my best interest in mind when service or repairs are needed. More
Great Experience I found the pickup that I was looking for in their inventory. This was my first experience with this dealership and I drove 70 miles to buy this truck I found the pickup that I was looking for in their inventory. This was my first experience with this dealership and I drove 70 miles to buy this truck. Their sales department was excellent and I returned in 6 mos. for the free oil change. Their service department was courteous and efficient. This is a great place to do business. DAVE More
Routine Maintenance Performed Routine Maintenance was performed without any issues. Have been using Robert's for many years and will continue to do so. May only complaint is the pr Routine Maintenance was performed without any issues. Have been using Robert's for many years and will continue to do so. May only complaint is the price for the Works Package went up $10. More
Always Excellent Service After purchasing 5 vehicles from Roberts I wouldn’t go anywhere else, great staff and always willing to handle my concerns. Jim Holman My salesmen and After purchasing 5 vehicles from Roberts I wouldn’t go anywhere else, great staff and always willing to handle my concerns. Jim Holman My salesmen and Mike Jacober always take care of me. More
Sons new Mustang ....Had to go to Roberts , its in our blood Super service and not overwhelming . Chris Pfeiffer was the sales person we dealt with and he was great. No games .....just facts . Anna Henschen in c Super service and not overwhelming . Chris Pfeiffer was the sales person we dealt with and he was great. No games .....just facts . Anna Henschen in customer service was great about keeping in touch with us and getting appointments made ,,,,,,Overall a superior place to do business, I have family members and friends that would not go anywhere else. More
Replacing tire I was told on a Thursday afternoon while picking up my ford fusion the I needed a new tire. We made the appt for that next Monday @ 8:00. I was going I was told on a Thursday afternoon while picking up my ford fusion the I needed a new tire. We made the appt for that next Monday @ 8:00. I was going to wait since it wouldn’t take long. I ended up leaving it at 8:00. I called around noon and the service man told they didn’t have the tire and that it would be at the shop around 3. Sometime around 4-4:30 they told my husband they might not get it replaced that day. Then they called to till my the tire had been delivered and be there at 5 minutes till 6. I’m just not sure why there was not a tire when they told me there was. This was not at all how I wanted to spend my day off work. More
Love Roberts Ford! Great customer service in all departments! From sales to service dept. Will never go to another dealership! Roberts always takes great care of me and Great customer service in all departments! From sales to service dept. Will never go to another dealership! Roberts always takes great care of me and my family! More