Roberts Motors
Alton, IL
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336 Reviews of Roberts Motors
My 4th here. Very convenient as I just work close by. Went in told them what I wanted as far as price and economy, directed me to several options, made my choic Very convenient as I just work close by. Went in told them what I wanted as far as price and economy, directed me to several options, made my choice, got what I wanted and was in and out. Quick and easy. No pressure. More
FAST oil change and tire rotation My service appointment was at 8 am. I got there at 7:45, they took my car straight back to service, changed the oil, did a tire rotation and took it t My service appointment was at 8 am. I got there at 7:45, they took my car straight back to service, changed the oil, did a tire rotation and took it to the nearby car wash for a free wash (which it needed) and had my car back to me by 8:40. Super happy with how quick that was and also how friendly the staff is. More
bad experience i understand having to adjust the seat but having to adjust the back adjust the back of the seat was not needed, the driver mirror wasn't locked back i understand having to adjust the seat but having to adjust the back adjust the back of the seat was not needed, the driver mirror wasn't locked back in place and i had to fix it and adjust it back to the way it was when i gave my truck to the service department asked for a tire balance never happened service said he didn't hear me ask for a balance my automatic lights were left in the off position forgot to tell them were the key was for the lugs the tech took it upon himself to go thru my truck and look for it instead of asking were it was located. More
Excellent service over the last 7 cars I’ve always been treated with the utmost respect and friendliness when purchasing all my cars here. Service department has always been prompt and kno I’ve always been treated with the utmost respect and friendliness when purchasing all my cars here. Service department has always been prompt and knowledgeable. Pricing and financing has always been extremely fair and transparent. Their overall service and atmosphere is why I will continue to make them my go to for new car purchases. More
Great buying experience and great service department From the buying experience to the first oil change on my new 2019 F-150, Roberts Ford is top notch! Friendly, hassle-free sales and excellent service From the buying experience to the first oil change on my new 2019 F-150, Roberts Ford is top notch! Friendly, hassle-free sales and excellent service department. More
Best Car Dealership around! My wife and I have purchased 5 new vehicles at Roberts Motors, the latest a week ago, a 2020 Ford Explorer ST. We could not be happier with our purch My wife and I have purchased 5 new vehicles at Roberts Motors, the latest a week ago, a 2020 Ford Explorer ST. We could not be happier with our purchases or the dealership as a whole. They truly treat you like you are family. From Mr. Sam Roberts, John Roberts, the Sales Staff, the Service Staff all treat you very well and will do whatever they can to make your experience a great one. We will definitely return for our next purchase! More
60,000 mile inspection, The service was done in a timely manner to my satisfaction. This included an oil change and tire rotation.The service folks were friendly and helpful The service was done in a timely manner to my satisfaction. This included an oil change and tire rotation.The service folks were friendly and helpful. More
I had to get a flat tire fixed as quickly as possible. and their service manager bent over backwards trying to get it done. Kudos to him for understanding! and their service manager bent over backwards trying to get it done. Kudos to him for understanding! More
Very good I had tires installed on three cars. The service was wonderful. The people helpful and courteous. Thanks guys and gal. You will see me again. I had tires installed on three cars. The service was wonderful. The people helpful and courteous. Thanks guys and gal. You will see me again. More
Check engine light. Vehicle to Ford dealer for check engine light. Diagnosis: Large rock had injured evap. line/assy. Repair: Projected repair included removing fuel Vehicle to Ford dealer for check engine light. Diagnosis: Large rock had injured evap. line/assy. Repair: Projected repair included removing fuel tank, replace fuel line and hose assembly end to end. Estimated cost approx. $900. Took vehicle to independent repair shop. Removed rear seat, rolled up rear carpet, used factory access panels in floor. Installed NAPA (Vendor) evap. line repair kit. Total bill tax and all $125. Service writer Shannon. Excellent to work with. Will always use Shannon. I currently own 5 Ford vehicles. More