Roberts Motors

One member of the staff was very rudely argumentative. AWFUL EXPERIENCE Somehow their system lost my appointment. Although I received many reminders, they apparently didn't. The manager was upset by this AWFUL EXPERIENCE Somehow their system lost my appointment. Although I received many reminders, they apparently didn't. The manager was upset by this as though it was my fault and questioned me multiple times as if I was lying. She kept talking down to me repeatedly throughout the day. I KNOW that my tire is leaking whether they could find it or not. I have to add air at least twice a week. She also told me she was going to replace the brakes, got my okay and gave me the price, then was argumentative once more after they did not get replaced, insisting that even if my appointment I scheduled weeks in advance had shown up in their system that they would not have ordered the parts for me, even though the last time I was there, they told me I would need them and my reminder from them said I would. I refuse to believe that you have to schedule two separate appointments in order to have your brakes replaced. From the moment I said that I had an appointment when I walked in at 5 til 11 am until I left around 4:30 pm, she was intent on arguing and denying me what I needed. I had to take a full vacation day, scheduling this weeks in advance, I have reminder texts dating back to October 29th, and now I have to take another day and find a new shop, because I am never coming back. I have never had any issues with any other staff before, but she was so incredibly unpleasant to deal with that they have definitely lost my business. More

very satisfying and prompt service for new tires staff was very friendly and informative on getting new tires installed on our car. the staff explained the warranty and time frame of the installatio staff was very friendly and informative on getting new tires installed on our car. the staff explained the warranty and time frame of the installation very well and also showed how to get on line and receive my $70.00 rebate and how to get on ford pass to start earning points for future service More

Great dealership to work with. THE SALE STAFF AT ROBERTS FORD WAS EASY TO WORK WITH. I WAS WELL PLEASED AT THE WAY I WAS TREATED BY THE STAFF. I HAVE TOLD PEOPLE HOW EASY IT WAS TO THE SALE STAFF AT ROBERTS FORD WAS EASY TO WORK WITH. I WAS WELL PLEASED AT THE WAY I WAS TREATED BY THE STAFF. I HAVE TOLD PEOPLE HOW EASY IT WAS TO DEAL WITH YOU. More

Not really displeased with the service but was really Not really displeased with the service but was really surprised in that the hood of my truck was left open and normally they do a car wash and it wa Not really displeased with the service but was really surprised in that the hood of my truck was left open and normally they do a car wash and it was not done More

Fantastic Dealership to work with! I love that when I have an appointment at 3:00 they are on time and I am ready to roll within the time frame they state! Everyone is friendly and the I love that when I have an appointment at 3:00 they are on time and I am ready to roll within the time frame they state! Everyone is friendly and the place is always spot less. More

I purchased my F150 as expected and great service. This dealership is honest and straight forward. Could not be easier. I have purchased many vehicles from other dealers and I can say this has been the This dealership is honest and straight forward. Could not be easier. I have purchased many vehicles from other dealers and I can say this has been the quickest and best experience. I will definitely come back when the need arises. Tell them Robert James sent you. More

Excellent. The service department at Roberts Motors is always excellent. I've been buying cars and returning for my service needs for 30 years. Always profession The service department at Roberts Motors is always excellent. I've been buying cars and returning for my service needs for 30 years. Always professional and courteous. More

I received the same excellent service one comes to expect when dealing with Roberts Ford. I appreciate their honesty and commitment to their customers and their vehicles. when dealing with Roberts Ford. I appreciate their honesty and commitment to their customers and their vehicles. More

I brought my van in for service. They did a diagnosis and found nothing charge $125.00. Ran 2nd diagnosis $125.00 fixed NOTHING $250.00. Wanted to order a part and repair another $200.00. One week later,they found nothing charge $125.00. Ran 2nd diagnosis $125.00 fixed NOTHING $250.00. Wanted to order a part and repair another $200.00. One week later,they still have not called to tell me part is in. I have found someone else to do the job! $175.00diagnosis,part,repair 24 hours done. I have purchased an extended warranty for my vehicle. This experience cost me $250.00 plus towing .and nothing was done. I am very unsatisfied. More

I’m always happy with the the service at Roberts Ford. I get the appointment time I need and my wait time is short. Great employees! get the appointment time I need and my wait time is short. Great employees! More