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Robert Brogden's Hays GMC

Hays, KS

4.8
141 Reviews
After 52 years of service to the Hays community, Stan Dreiling’s James Motor Company was acquired by Robert Brogden in July of 2020. Robert Brogden, with over 40 years of automotive experience, currently owns Robert Brogden’s Olathe Buick GMC, the number one GM selling dealership in the state of Kansas, Robert Brogden's Olathe Kia, and recently acquired what is now Robert Brogden's Garden City GMC and Robert Brogden's Garden City Honda. Brogden is from Nicodemus, Kansas, not far from Hays, and some may remember him from his days as top salesman for the K-G Men’s Clothing Store at The Mall in Hays in the late ‘70s through early ‘80s. Robert’s wife Kathy (Steiner) is a 1979 graduate of Fort Hays State University. Hometown roots and values make the Brogden brand one that Kansas families trust. The goal is to respect the busy lives of customers and provide them with a no-hassle, no-pressure experience. Various charities and worthy causes have also benefited from Robert Brogden over the years. He and his family are longtime supporters of the community and they are looking forward to continuing this legacy of dedicated involvement within Hays and Ellis County. The staff at Robert Brogden's Hays GMC will be just as dedicated to making the buying or service process convenient, transparent, and affordable.
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108 E 13th St

Hays, KS

67601

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Showing 141 reviews

April 12, 2024

Very friendly staff. was willing to work with me and my situation. was happy with the sales department More

by DRAKEALAN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Pflaum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Ficken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Robert Brogden's Hays GMC responded

Thank you so much for taking the time to let us know how happy you are with your sales experience! Feedback from you is one way I know we are achieving our goals. Let me know if I can assist you again! Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com

April 03, 2024

Tyler Chad, and Tony are great. !! My salesman Aaron… not so much or I would have given 5 Stars More

by patricktoepfer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Pflaum
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kalor Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Treinen
Apr 05, 2024 -

Robert Brogden's Hays GMC responded

Patrick, I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that we can learn more about your visit. I hope to talk with you soon. Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com

April 02, 2024

The salesperson wasn't pushy at all. He gave me a couple of days to think about my purchase. The other sales people were very attentive. Always greeting me. The paper work was kind of o More

by jacobsconnie11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kalor Moore
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Aguilar
Apr 04, 2024 -

Robert Brogden's Hays GMC responded

I would like to thank you for sharing this great review. I appreciate your feedback as it helps us grow as a dealership. I will be sharing your comments with our team and encourage you to contact me if you would like to further discuss your visit. Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com

March 25, 2024

When you want the job done right you have to take it to the best!! More

by nyarmer7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Staab
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2024 -

Robert Brogden's Hays GMC responded

Thank you for this amazing review! I really appreciate your business! Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com

March 20, 2024

The sales department was great to work with when purchasing a new GMC 3500HD Denali, especially Tony Aguilar More

by rstramel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Staab
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kalor Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Aguilar
Mar 22, 2024 -

Robert Brogden's Hays GMC responded

Thank you for taking the time to share your feedback regarding your experience at Robert Brogden's Hays GMC and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com

March 15, 2024

Great Service! Quick and friendly. The department got us in right on time and worked was completed perfectly. More

by EMFLECK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Treinen
Mar 18, 2024 -

Robert Brogden's Hays GMC responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Robert Brogden's Hays GMC special. Reviews like yours help me to make sure that we are continuing to provide our customers the friendly, quick and comfortable service experience that our dealership is known for. I am glad to hear that you were pleased with your visit. I would love to work with you again in the future. Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com

March 07, 2024

Good service and they have excellent knowledge and very personable Always get our service done there More

by Carol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service area. Scott and Curt
Mar 08, 2024 -

Robert Brogden's Hays GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day, Carol. Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com

March 01, 2024

Recently moved to the area. My Buick was leaking a little transmission fluid (small patches of red fluid under the parked car after a drive) and idling ragged at stop lights. More

by BuickLoyal
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn't speak with anyone in Sales, Finance, or Management
Mar 04, 2024 -

Robert Brogden's Hays GMC responded

Thank you for providing us with your feedback. We had an unfortunate miscommunication on our end and had the wrong number taken down. We reached out to the wrong number rather than the correct number to provide a status update on your vehicle. For the repairs we quoted the repairs needed to correct your concerns with the vehicle and we provided what we found once we were done inspecting and diagnosing the vehicle. If you would like to discuss this in more detail, please contact me directly at your earliest convenience. Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com

February 28, 2024

We will definitely use Brogden again for any future purchases. Told Aaron what we wanted and he delivered!! More

by youngsm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Pflaum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

Robert Brogden's Hays GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com

February 24, 2024

Great service, appointment scheduled was on time and efficiently. Service crew was very helpful and friendly! More

by ROBERTSS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Staab
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Robert Brogden's Hays GMC responded

I appreciate your review and I am glad to hear that our service team was able to assist you with all of your automotive needs. Please let me know if there is anything else that I can assist you with. Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com

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