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Robert Brogden's Hays GMC

Hays, KS

4.8
117 Reviews
After 52 years of service to the Hays community, Stan Dreiling’s James Motor Company was acquired by Robert Brogden in July of 2020. Robert Brogden, with over 40 years of automotive experience, currently owns Robert Brogden’s Olathe Buick GMC, the number one GM selling dealership in the state of Kansas, Robert Brogden's Olathe Kia, and recently acquired what is now Robert Brogden's Garden City GMC and Robert Brogden's Garden City Honda. Brogden is from Nicodemus, Kansas, not far from Hays, and some may remember him from his days as top salesman for the K-G Men’s Clothing Store at The Mall in Hays in the late ‘70s through early ‘80s. Robert’s wife Kathy (Steiner) is a 1979 graduate of Fort Hays State University. Hometown roots and values make the Brogden brand one that Kansas families trust. The goal is to respect the busy lives of customers and provide them with a no-hassle, no-pressure experience. Various charities and worthy causes have also benefited from Robert Brogden over the years. He and his family are longtime supporters of the community and they are looking forward to continuing this legacy of dedicated involvement within Hays and Ellis County. The staff at Robert Brogden's Hays GMC will be just as dedicated to making the buying or service process convenient, transparent, and affordable.
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108 E 13th St

Hays, KS

67601

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Showing 117 reviews

March 20, 2024

The sales department was great to work with when purchasing a new GMC 3500HD Denali, especially Tony Aguilar More

by rstramel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Staab
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kalor Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Aguilar
Mar 22, 2024 -

Robert Brogden's Hays GMC responded

Thank you for taking the time to share your feedback regarding your experience at Robert Brogden's Hays GMC and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com

March 15, 2024

Great Service! Quick and friendly. The department got us in right on time and worked was completed perfectly. More

by EMFLECK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Treinen
Mar 18, 2024 -

Robert Brogden's Hays GMC responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Robert Brogden's Hays GMC special. Reviews like yours help me to make sure that we are continuing to provide our customers the friendly, quick and comfortable service experience that our dealership is known for. I am glad to hear that you were pleased with your visit. I would love to work with you again in the future. Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com

March 07, 2024

Good service and they have excellent knowledge and very personable Always get our service done there More

by Carol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service area. Scott and Curt
Mar 08, 2024 -

Robert Brogden's Hays GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day, Carol. Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com

March 01, 2024

Recently moved to the area. My Buick was leaking a little transmission fluid (small patches of red fluid under the parked car after a drive) and idling ragged at stop lights. More

by BuickLoyal
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn't speak with anyone in Sales, Finance, or Management
Mar 04, 2024 -

Robert Brogden's Hays GMC responded

Thank you for providing us with your feedback. We had an unfortunate miscommunication on our end and had the wrong number taken down. We reached out to the wrong number rather than the correct number to provide a status update on your vehicle. For the repairs we quoted the repairs needed to correct your concerns with the vehicle and we provided what we found once we were done inspecting and diagnosing the vehicle. If you would like to discuss this in more detail, please contact me directly at your earliest convenience. Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com

February 28, 2024

We will definitely use Brogden again for any future purchases. Told Aaron what we wanted and he delivered!! More

by youngsm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Pflaum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

Robert Brogden's Hays GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com

February 24, 2024

Great service, appointment scheduled was on time and efficiently. Service crew was very helpful and friendly! More

by ROBERTSS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Staab
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Robert Brogden's Hays GMC responded

I appreciate your review and I am glad to hear that our service team was able to assist you with all of your automotive needs. Please let me know if there is anything else that I can assist you with. Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com

February 22, 2024

Fantastic service department! Definitely recommend. Fast friendly service and things are fixed right the first time. More

by scottpp51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Feb 23, 2024 -

Robert Brogden's Hays GMC responded

Hi Scott, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Robert Brogden's Hays GMC. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com

February 21, 2024

Very committed to potential buyers. Answered all my questions. Very nice supply of vehicles and the price was right. More

by DALEKENNEY23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kalor Moore
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cade Gerhard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2024 -

Robert Brogden's Hays GMC responded

I appreciate you for letting others know about your experience, Dale! If you ever need anything in the future, please don't hesitate to let me know. Take care! Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com

February 21, 2024

VERY COURTEOUS AND HELPFUL. EASY TO DEAL WITH. GOOD LOCATION. PLEASANT WAITING ROOM. COFEE AND WATER TO DRINK. More

by DSWEIGEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EVERY ONE IN SERVICE DEPARTMENT
Feb 23, 2024 -

Robert Brogden's Hays GMC responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com

February 15, 2024

This was one of the most pleasant times that I have purchased a vehicle. All three staff members I talked with were interested in working with me and were not pushy. More

by pattyn0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Staab
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kalor Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Treinen
Feb 16, 2024 -

Robert Brogden's Hays GMC responded

I appreciate your review and I am glad to hear that you had such a wonderful experience with us. I look forward to working with you again! Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com

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