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Robert Brogden's Hays GMC

Hays, KS

Overview
Employees
Reviews
Vehicles
4.8
117 Reviews
After 52 years of service to the Hays community, Stan Dreiling’s James Motor Company was acquired by Robert Brogden in July of 2020. Robert Brogden, with over 40 years of automotive experience, currently owns Robert Brogden’s Olathe Buick GMC, the number one GM selling dealership in the state of Kansas, Robert Brogden's Olathe Kia, and recently acquired what is now Robert Brogden's Garden City GMC and Robert Brogden's Garden City Honda. Brogden is from Nicodemus, Kansas, not far from Hays, and some may remember him from his days as top salesman for the K-G Men’s Clothing Store at The Mall in Hays in the late ‘70s through early ‘80s. Robert’s wife Kathy (Steiner) is a 1979 graduate of Fort Hays State University. Hometown roots and values make the Brogden brand one that Kansas families trust. The goal is to respect the busy lives of customers and provide them with a no-hassle, no-pressure experience. Various charities and worthy causes have also benefited from Robert Brogden over the years. He and his family are longtime supporters of the community and they are looking forward to continuing this legacy of dedicated involvement within Hays and Ellis County. The staff at Robert Brogden's Hays GMC will be just as dedicated to making the buying or service process convenient, transparent, and affordable.
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108 E 13th St

Hays, KS

67601

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Showing 117 reviews

October 25, 2023

Aaron was very helpful in getting our Denali ordered and then having it ready for us when we picked it up. Would recommend Aaron and this dealership to anyone. More

by MCCREADYJL
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Aaron Pflaum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kalor Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 26, 2023 -

Robert Brogden's Hays GMC responded

Congratulations on your new Denali! Thank you for taking the time to write about your experience. It's great to know Aaron and our staff were able to provide you with a pressure-free and knowledgeable purchasing experience. Please feel free to contact me or stop by if there is anything else I can do to help you. Regards, Cole Reed, Sales Manager creed@brogdenauto.com

October 21, 2023

The staff at Brogdens is always very friendly, after doing business with James Motor, I was hesitant but they have been outstanding. More

by MIKIEDEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Aguilar
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Oct 23, 2023 -

Robert Brogden's Hays GMC responded

Thank you so much for taking the time to share your feedback with us, Mikie. Our team is dedicated to providing a welcoming and comfortable service experience to each and every customer that enters our dealership. I am happy to hear that you were pleased with our customer service and facilities. Please feel free to contact us or stop by for a visit if you need any assistance. Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com

October 20, 2023

The service department handled my service on my Yukon in a fast excellent fashion. The was very helpful and courteous. More

by SHARONKAYH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Oct 20, 2023 -

Robert Brogden's Hays GMC responded

Thank you for putting your trust in Robert Brogden's Hays GMC, Sharon! We pride ourselves in our service department’s ability to provide world-class customer service. I wish you happy travels and look forward to seeing you at your next service appointment. Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com

October 20, 2023

Had the pickup serviced and some parts came in that weren't available at the time of purchase, those were also installed. Everything was done in a timely manner and had our pickup back several hours l More

by JOHNKEB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott and Kurt are always friendly and easy to work with.
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Oct 20, 2023 -

Robert Brogden's Hays GMC responded

Thank you for your outstanding rating about our service department, John. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com

October 20, 2023

We appreciate their promptness and courtesy when we need their services. They consistently help is. More

by JDOLEZAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Oct 20, 2023 -

Robert Brogden's Hays GMC responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and I am proud that this was received during your time spent with us. Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com

October 20, 2023

Very good. Read a book and enjoyed a cup of hot chocolate. Like the drink station. Nice way to pass the time while waiting. More

by REBERLE150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Staab
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kalor Moore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Treinen
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Oct 20, 2023 -

Robert Brogden's Hays GMC responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com

October 16, 2023

Had the truck we needed, traded fair, all paper work went well & this is the 2nd truck we have purchased from this dealer. More

by SFROETSCHNER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Pflaum
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2023 -

Robert Brogden's Hays GMC responded

Thank you for leaving us this great review. I am very happy to hear that we could provide you with a second car-buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Regards, Cole Reed, Sales Manager creed@brogdenauto.com

October 16, 2023

Throughout the entire shopping and purchasing process, our salesman Tyler, was professional, knowledgeable and efficient. I recommend this dealership and salesman to anyone looking for a top notch experie More

by CCarlin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Staab
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Treinen
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Oct 18, 2023 -

Robert Brogden's Hays GMC responded

Thank you so much for taking time out of your day to share your experience with everyone, Carlin. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Regards, Cole Reed, Sales Manager creed@brogdenauto.com

October 15, 2023

The representatives at this dealership are awesome! They tend to go over and above to satisfy each customers visit. Thank you! More

by DOTYSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department…Scott and Curt
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Oct 17, 2023 -

Robert Brogden's Hays GMC responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Regards, Cole Reed, Sales Manager creed@brogdenauto.com

October 15, 2023

Everyone we talked to was friendly and helpful and made sure any questions we had were answered. More

by MHOGAN58
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Aaron Pflaum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2023 -

Robert Brogden's Hays GMC responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Regards, Cole Reed, Sales Manager creed@brogdenauto.com

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