Riverside Volkswagen

I thought I was getting a great deal when I purchased my car from Dustin Riley, he was talking up the car the whole time and even offered 3 complimentary services. About 3-4 months after I purchased the car car from Dustin Riley, he was talking up the car the whole time and even offered 3 complimentary services. About 3-4 months after I purchased the car I called in the service department to schedule an appointment for the first COMPLIMENTARY service that was offered to me. Much to my surprise I was advised that there were no free services on my file and they recommend I contact the salesman who closed the deal. After getting fake “I’ll call you back” responses every time I got fed up and called the general sales manager to explain my situation. We had a brief conversation and didn’t come to any resolution. It seemed that he no longer wanted to talk to me so he told me I would have to take my problem up with the owner. I tried to get in contact with Richard Michaelson (owner) a number of times. I left him multiple voicemails and multiple emails but got no response. I ended up having to repeatedly bother the receptionists to transfer me to his office. Once I got him on the phone I could tell he had no intention of helping or resolving the issue. He said that there was nothing he can do because now all of a sudden Dustin Riley doesn’t remember telling me that I would get the services. He was extremely rude and very condescending the entire time. It sucks that after all I went through speaking to about 5 different people and calling in to the Volkswagen dealership for about a week and a half that nothing was done to help my situation. I am never returning here the management is a joke and claims they “value their customers and are proud of their customer service” but in reality the second you drive off the lot they really couldn’t care less. More

My experience was pleasant! Advisor was fast friendly and ef I found this dealership to be very customer oriented. Their approach is friendly, and very helpful. The fact that they are open on the weekends is ver I found this dealership to be very customer oriented. Their approach is friendly, and very helpful. The fact that they are open on the weekends is very helpful. More

My NewGTI Dealer ship was awesome. Everyone we met or came and introduced themselves to my wife and I were all very courteous and seemed sincere. I will recom Dealer ship was awesome. Everyone we met or came and introduced themselves to my wife and I were all very courteous and seemed sincere. I will recommend this dealership not only for new cars. They also have a great selection of used cars as well. Thank you to all that assisted us. More

Was very well treated always have nice friendly people great Had a cover placed on my back seat to protect it Had a small jar of honey left in the car which left a stain on the back . Had a cover placed on my back seat to protect it Had a small jar of honey left in the car which left a stain on the back . More

Professional people, no run around. I called vw corona for a price on a fly wheel and the Never called me back. So i called riverside and they got me a price. I dropped the car off And I called vw corona for a price on a fly wheel and the Never called me back. So i called riverside and they got me a price. I dropped the car off And they got It done in 2 days . Professional people matter . Thank you James and Oscar. More

Sammy the finance manager works miracles Sammy and Mike the salesmen here at this dealership are honest salesmen which is really rare these days .... but anywho they did follow up my salesman Sammy and Mike the salesmen here at this dealership are honest salesmen which is really rare these days .... but anywho they did follow up my salesman Augustin was the nicest and most friendliest person I’ve met. He was respectful and honest I swear they went above and beyond for me I highly recommend this dealer above all! More

Always a great experience. Janis is my go to & has never done me wrong. Melvin as well has always been great & I have bought 4 cars from them. Would recommend them to everyone. Janis is my go to & has never done me wrong. Melvin as well has always been great & I have bought 4 cars from them. Would recommend them to everyone. More

Review of Services I have been with VW since 2006, I’m very pleased with the service I get. Everyone makes you feel at home . They all are great people. Thank You for th I have been with VW since 2006, I’m very pleased with the service I get. Everyone makes you feel at home . They all are great people. Thank You for the great service More

Brakes light on! Brake lights lite up on dashboard so made a pit stop at Riverside VW and discovered front brakes had to be replaced. Took car in, gave me a courtesy c Brake lights lite up on dashboard so made a pit stop at Riverside VW and discovered front brakes had to be replaced. Took car in, gave me a courtesy car and car ready end of 2nd day. Courteous n quality service. More

Refreshing Rod/Allen. Went over and above to make my purchase fair and experience a pleasure! They did a great job working on the numbers with me. Which result Rod/Allen. Went over and above to make my purchase fair and experience a pleasure! They did a great job working on the numbers with me. Which resulted in my purchase of auto. More