Riverside Volkswagen

Phil and Michel were so great to work with. Phil did all he could to accommodate my wants and needs. Michel made it happen and thoroughly explain his budget suggestions which I appreciate. He also made sure he could to accommodate my wants and needs. Michel made it happen and thoroughly explain his budget suggestions which I appreciate. He also made sure to put me in a car that I LOVE and not just something so he can make a sale. More

Seriously the BEST service! From start to finish, you won’t go wrong at the Riverside location. Honest & caring. Don’t go to Ontario VW! won’t go wrong at the Riverside location. Honest & caring. Don’t go to Ontario VW! More

They are, without a doubt the best, most efficient, most knowledgeable and most courteous people I have ever dealt with. I would highly recommend this dealership and it’s staff to anyone and everyone I kno knowledgeable and most courteous people I have ever dealt with. I would highly recommend this dealership and it’s staff to anyone and everyone I know. From David our salesman, through Sam our finance guy and everyone in between, they are the best! More

The best customer service ever! They went above and beyond to help us purchase a car! Great staff! They even deievered the new car and took old car back to save us time! beyond to help us purchase a car! Great staff! They even deievered the new car and took old car back to save us time! More

I always receive great service. My service rep (Janice Sedgwick) is exceptional. Lately, everyone has been courteous. I plan to return in the future. Thank you Sedgwick) is exceptional. Lately, everyone has been courteous. I plan to return in the future. Thank you More

Car, Price and Customer Service! Loved this dealership and our sales rep Kade! This was the fastest, easiest car buying experience we've ever had! We got the exact car with the option Loved this dealership and our sales rep Kade! This was the fastest, easiest car buying experience we've ever had! We got the exact car with the options and accessories we were looking for and all for our target price. This deal was made over the phone in 2 quick calls BEFORE we went to the dealership to sign the contract. We are happy customers and would recommend Kade and Riverside VW to anyone looking for their next car. More

Beware They will increase your interest after making a deal for a lower one. I was warned and that was the first thing they did. enough said!!! They will increase your interest after making a deal for a lower one. I was warned and that was the first thing they did. enough said!!! More

Melon and his whole team were great. They worked a miracle and quickly on my new car. There was a scratch on my windows and got it taken care of quickly. miracle and quickly on my new car. There was a scratch on my windows and got it taken care of quickly. More

Don't need 25 words, AWESOME my salesman KADE killed it appearance attitude the whole team awesome fast and efficient when they said we can help they meant it thank you appearance attitude the whole team awesome fast and efficient when they said we can help they meant it thank you More

I thought I was getting a great deal when I purchased my car from Dustin Riley, he was talking up the car the whole time and even offered 3 complimentary services. About 3-4 months after I purchased the car car from Dustin Riley, he was talking up the car the whole time and even offered 3 complimentary services. About 3-4 months after I purchased the car I called in the service department to schedule an appointment for the first COMPLIMENTARY service that was offered to me. Much to my surprise I was advised that there were no free services on my file and they recommend I contact the salesman who closed the deal. After getting fake “I’ll call you back” responses every time I got fed up and called the general sales manager to explain my situation. We had a brief conversation and didn’t come to any resolution. It seemed that he no longer wanted to talk to me so he told me I would have to take my problem up with the owner. I tried to get in contact with Richard Michaelson (owner) a number of times. I left him multiple voicemails and multiple emails but got no response. I ended up having to repeatedly bother the receptionists to transfer me to his office. Once I got him on the phone I could tell he had no intention of helping or resolving the issue. He said that there was nothing he can do because now all of a sudden Dustin Riley doesn’t remember telling me that I would get the services. He was extremely rude and very condescending the entire time. It sucks that after all I went through speaking to about 5 different people and calling in to the Volkswagen dealership for about a week and a half that nothing was done to help my situation. I am never returning here the management is a joke and claims they “value their customers and are proud of their customer service” but in reality the second you drive off the lot they really couldn’t care less. More