Rick Hendrick City Chevrolet

very poor customer service Arrived at 5 p.m. and TD I was approved for a traverse LS 32000 with a budget of 500 monthly payment so I decide to look at a used traverse pricing g Arrived at 5 p.m. and TD I was approved for a traverse LS 32000 with a budget of 500 monthly payment so I decide to look at a used traverse pricing g at 26000 and Lamar told me at 8pm my payment for used traverse will be 750 and new traverse payment of 750 so disappointed!!!! Speak with the truth don't waste our time and don't say a thing when your leaving More

Excellent People. Excellent Work Ethic. I had the pleasure of working with this dealership a number of times. The dealership is managed by Rick Hendrick which is a part of Hendrick Automotiv I had the pleasure of working with this dealership a number of times. The dealership is managed by Rick Hendrick which is a part of Hendrick Automotive Group and some other entities. The Executive General Manager is John Bratton, who I got to meet after a positive experience at their sister dealership in Monroe (Hendrick Chevy and Cadillac). I dealt with a Manager there named Chris Boone who by far showed superior customer service, before, during and after the sale. Every time I had a question I would receive an easy friendly person to talk to at the dealership. After I purchased my vehicle I ended up going back to the dealership because I had run into an issue with the Onstar account, and the dealership was friendly to help me (EVEN AFTER HOURS)! I stopped by unknowing that they had closed 25 minutes prior, and instead of telling me to come back, the rep just came outside and fixed my car that was stuck on an Onstar screen and showed me how to do it the next time. This go around I am working with the dealership in Charlotte because it was more convenient for a vehicle I am looking to purchase. Their brand and service promise still stands strong. The dealership shows that they are governed by strong rules about taking care of customers and that they work hard to ensure that their customers are satisfied. I got to work with John Bratton who answered some questions for me, and I must say he is a hard worker, and no-nonsense type of guy. He will not waste your time and will put you with someone who cares. Reflecting on my visit the other day, I must say that even when things don't go your way, the people care about you at this dealership. Sidney "Sid" is one of the best reps here that works at this dealership and he has a great personality! Easy to talk to and likes to joke with you treating you like a person, and not a sale. It was clear to me after dealing with him that he isn't in car sales for the wrong reasons, he genuinely cares about people - as has everyone else I have met at these dealerships. Hendrick drives a hard bargain in their industry, you can't beat the service, quality and team that they provide. Go to Hendrick when you want your next vehicle! More

Tripp Wilson is by far the best service writer that I have come across. Having owned 60 cars in 14 years I have ran across a few. I will be referring all of my family and friends to Tripp. He also have come across. Having owned 60 cars in 14 years I have ran across a few. I will be referring all of my family and friends to Tripp. He also has fantastic communication skills which is a big plus in my book. After dropping off my Suburban he had a diagnosis before I made it back to work and within 2 hours had the work completed and ready for pickup. Thank you Tripp and City Chevrolet!!! A++++ A.Hicks More