Rick Hendrick BMW

Andrew Luchka was great to work with. Not high pressure sales. Very responsive. Service oriented. I made an appointment prior to visiting and was met immediately upon my arrival. Masks worn by all staff. sales. Very responsive. Service oriented. I made an appointment prior to visiting and was met immediately upon my arrival. Masks worn by all staff. More

Five-Star Ultimate Service Experience Folks in Service Department were great (thanks Nicole). Technician sent me VIDEO (!) of (#1) what he did to find the problem, (#2) what the problem Folks in Service Department were great (thanks Nicole). Technician sent me VIDEO (!) of (#1) what he did to find the problem, (#2) what the problem was, and (#3) what he was going to do to fix the problem. BLEW ME AWAY! More

New car purchase All of the representatives were very professional and knowledgeable - definitely would recommend this dealership to others. I found everyone very cap All of the representatives were very professional and knowledgeable - definitely would recommend this dealership to others. I found everyone very capable and willing to answer any questions I asked. More

Dealership Seth McNeil made my car buying experience. Patient, professional, and very accommodating. He was knowledgeable in every sense. His colleagues were gra Seth McNeil made my car buying experience. Patient, professional, and very accommodating. He was knowledgeable in every sense. His colleagues were gracious and made the effort to introduce themselves and offer any assistance I might need. More

Dealing with Fulpieand Andrew is always a pleasure. Dealing with Fulpie and Andrew is always a pleasure. Never felt like I was a just a’Commission. Always a pleasure to visit and I love my X7. Comin Dealing with Fulpie and Andrew is always a pleasure. Never felt like I was a just a’Commission. Always a pleasure to visit and I love my X7. Coming out fo Lexus LX570. No camparasion between the two. Thanks guys! More

I have always had a pleasant experience with Hendrick. However my most recent purchase of 2 vehicles (2 trade ins) was by far my best experience. Todd Taylor went above and beyond to answer all of our que However my most recent purchase of 2 vehicles (2 trade ins) was by far my best experience. Todd Taylor went above and beyond to answer all of our questions, coordinate the trade ins, gave us a very fair price, and followed up after the purchase to set up vehicle training. I will be a loyal customer for life and have already referred family and friends! More

My wife and I really enjoyed our experience. My wife was happy at how little time we spent there. Everyone was helpful and knowledgeable. Thank you to Andrew and Rick Hendrick BMW. happy at how little time we spent there. Everyone was helpful and knowledgeable. Thank you to Andrew and Rick Hendrick BMW. More

Ed Ward did an outstanding job. Came in on his day offI Can't wait to meet with our BMW genius. Love the car! Thanks Can't wait to meet with our BMW genius. Love the car! Thanks More

I AM A SORE LOSER - BUT WANT TO SHARE MY EXPERIENCE 1 star to get your attention - First of all, it is my fault, I bought a car that was over priced and did not complete proper due diligence. After figu 1 star to get your attention - First of all, it is my fault, I bought a car that was over priced and did not complete proper due diligence. After figuring out that I purchased a car that was not in the "premium package" tier, but was sold to me at that price point, I came back to the dealership to see if something could be worked out. Background: The vehicle purchased is non-premium packaged 2017 X5 sold to me at $37K. As I was getting to know the car, I realized it had some quirks such as the user settings I programmed would reset on their own, the headlights would malfunction, etc. I just became unhappy with the car and realizing I over paid, just kept making the situation worse. 23 days later, I found same year, slightly less mileage, premium packaged car for $33k at their Charlotte location. I went to the CHS location and asked if we could switch out the cars. AGAIN, yes, I bought the car, took it off the lot, lost value the minute I drove off the lot...I BOUGHT THE TICKET and signed up for the ride, I get it. The staff appraised my vehicle and gave me numbers that just would not work. I realize I sound like a sore loser.....I don't feel like they worked hard enough for me to try to get it done. I did not walk in there and yell, complain and be rude. I feel like they should have got it done. Moral of the story; complete your due diligence on a vehicle or you are stuck. The dealership is in business to make money and that's OK. I think there was room to make this work for me, but they wouldn't help me. More

My experience on the sales and service aspect at Rick Hendrick were the best I’ve ever dealt with. They were knowledgeable and patient throughout the entire process. I will buy from them again! Hendrick were the best I’ve ever dealt with. They were knowledgeable and patient throughout the entire process. I will buy from them again! More