Rick Hendrick BMW

Rick Hendrick BMW is a well run establishment lead by Bill Gironda. I was impressed by the staff’s professionalism, efficiency and friendliness. I would recommend this dealership over my local BMW dealer Bill Gironda. I was impressed by the staff’s professionalism, efficiency and friendliness. I would recommend this dealership over my local BMW dealerships in the Savannah/Hilton Head area. More

Todd Taylor was EXCELLENT Enough said. He always responded to my calls or texts, was polite, was efficient, knowledgeable about all aspects of the vehicle and buying process. responded to my calls or texts, was polite, was efficient, knowledgeable about all aspects of the vehicle and buying process. More

I have a had a lot of experience at this dealership. They always do good work and I can't complain about that aspect of their services. The only issue that I have had was that upon completion of maintenance always do good work and I can't complain about that aspect of their services. The only issue that I have had was that upon completion of maintenance during my latest visit (October 10th 2020) I noticed that money was missing from my car. When I opened (unlocked) the center console about 2 days after service ( Also the first time that I drove my car other than back home) to get my phone charger out of the console, I noticed the bank envelope that I keep emergency money in for gas in the event that I lose my wallet was missing. As I am the only person that drives and has access to the vehicle and there is no evidence of my car being broken into I have no other explanation than that it was taken at the dealership. I had my laptop for work in the car still and other valuables that weren't touched in the slightest which a common thief would have taken without hesitation looking for a quick buck. I think that I wasn't meant to recognize the cash missing seeing that it isn't something immediately noticeable. I mean after all my center console was locked when I left the car in their care and it was locked afterwards so I didn't think anything of it. I genuinely trusted them because I had taken my car there multiple time in just the last few months and haven't had this problem before. In reality it wasn't a lot of money ($50) but I tore that car apart looking for that money out of concern that someone at the dealership had taken my money and that I don't feel comfortable with a dealership's employees snooping through my car looking for something to quickly swipe. I never did find the money and I've spent the last two weeks trying to figure anything out that doesn't blame the dealership but I can't figure anything else out especially when I distinctly locked the console with the money in the console before I dropped off the car with 100% certainty. In all honesty I hate to write this review because they have been nothing but kind and fair to me in the past but I can't help but think twice if I will ever return for service. I just don't feel comfortable after being in this situation. More

I was very impressed with all the people that I came in contact with from the Parts Department to the Service Department. They were very professional. contact with from the Parts Department to the Service Department. They were very professional. More

The service rep was very professional and did a great job. I was amazed how few employees did not wear masks. While waiting for my car I walked into the showroom and most people had their masks down. I w job. I was amazed how few employees did not wear masks. While waiting for my car I walked into the showroom and most people had their masks down. I went to the service waiting area and many of those walking from the showroom to the restroom did not have masks on. Finally I went outside and sat at the table. Many Hendrick staff members that walked outside immediately pulled their masks down. Even a few that got in cars to wipe them down did not have their masks on. Unfortunately, I'm considered high risk and can't take a chance of returning. More