Rick Hendrick BMW

I went in to Rick Henderson BMW to look at a used vehicle that I found online. I walked in to look at the car and it was filthy, not a great start. However after a test drive I decided I liked the car, we sa that I found online. I walked in to look at the car and it was filthy, not a great start. However after a test drive I decided I liked the car, we sat down and started going through negotiations, we arrived at a fair price and I signed an intent to buy. The salesman assured me he would place a sold sign on the car and I would be able to pick it up later in the week. We got financing lined up and I went in to pick up the car the next day only To find out they sold the car to another buyer. If this is how they treat Active duty military I want no part of giving them my business and I will tell anybody else who I talk to to do the same. More

I am so happy with my new BMW. Thank you, James for helping me find my perfect car and for a wonderful car buying experience! helping me find my perfect car and for a wonderful car buying experience! More

They did exactly what they said, at the price they said, in the time they said, and they didn't try to scare me into things I don't need. in the time they said, and they didn't try to scare me into things I don't need. More

It’s always a pleasure being served by the staff at BMW! Friendly, always willing to help, great customer service and love the videos of work needing to be done. I don’t take my car any place else. Friendly, always willing to help, great customer service and love the videos of work needing to be done. I don’t take my car any place else. More

Not the cheapest option - nor was it expected to be. However, outstanding service, great communication from Dustin Johnson through the whole process, and a fair price. Transparent about costs up front, However, outstanding service, great communication from Dustin Johnson through the whole process, and a fair price. Transparent about costs up front, and no surprises. The loaner was just icing on the cake. I will return More

Kirk Yoon, who has helped me many times, is both very knowledgeable and empathetic. I rate his service as absolutely outstanding!! What a pleasure Kirk is to work with. knowledgeable and empathetic. I rate his service as absolutely outstanding!! What a pleasure Kirk is to work with. More

We have just purchased a brand new BMW X5 from Rick Hendrick. From the moment we walked in we were treated with the uptmost courtesy and respect. Our sales rep Cory answered all of questions and used n Hendrick. From the moment we walked in we were treated with the uptmost courtesy and respect. Our sales rep Cory answered all of questions and used no pressure to make the sale. We are very pleased withe entire experience. More

I recommend this dealership 100 times over. I have nothing but wonderful things to say. They have become a second family and have taken care of me for the past three years. They're prompt, professiona nothing but wonderful things to say. They have become a second family and have taken care of me for the past three years. They're prompt, professional and kind. I just recently traded in my older BMW for a newer model and had John Fulp helping me. He was WONDERFUL - we had met a few days prior to buying my vehicle but it felt like I had known John all my life. He was very personable, friendly and attentive. He made the dreaded car buying experience a very positive and fun one. My parents and I were overjoyed and will absolutely be back. More

Well done! Professionally handled without any problems! Received loaner car promptly and notified when job was completed. Hassle free and a pleasure to enjoy this type of service! Received loaner car promptly and notified when job was completed. Hassle free and a pleasure to enjoy this type of service! More

I always have a fantastic experience with Rick Hendrick BMW's service department! I have worked with both Tyler Morris and Kirk Yoon and they are always friendly, knowledgeable, and go above and beyond! BMW's service department! I have worked with both Tyler Morris and Kirk Yoon and they are always friendly, knowledgeable, and go above and beyond! More