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Rick Hendrick BMW
Charleston, SC
1,184 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,184 reviews
September 03, 2020
Team did a great job getting service handled and loaner. All services were completed quickly with vehicle ready for return the same day. Clean and ready to go. All services were completed quickly with vehicle ready for return the same day. Clean and ready to go. More
by don.ladysisland
Employees Worked With
Kirk
September 02, 2020
Kirk's follow up was excellent. He displayed true professionalism and empathy in executing the entire service transaction. Kirk deserves a raise! Thank you kirk professionalism and empathy in executing the entire service transaction. Kirk deserves a raise! Thank you kirk More
by Corcoran.chuck8
Employees Worked With
Kirk yoon
August 28, 2020
The Tanaka airbag was repaired as a result of a recall. Service reps very helpful thus friendly. In addition to airbag repair they reviewed and serviced other parts of the engine, i.e. topped off fluids, Service reps very helpful thus friendly. In addition to airbag repair they reviewed and serviced other parts of the engine, i.e. topped off fluids, checked tires and brakes and looked for any leaks. I really liked the video review with the technician who actually worked on my vehicle. More
by Ron
Employees Worked With
Tyler Morris, Christian Wilson
August 28, 2020
I’m sure they did what was schedule but however for the price they are charging, complimentary car wash should be mandatory. Also, I paid the diagnostic fee of $96 and was told after that it would cost me price they are charging, complimentary car wash should be mandatory. Also, I paid the diagnostic fee of $96 and was told after that it would cost me $492 for the repair. Now, I was told that the diagnostic fee was good for 30 days and would be subtracted from the $492. I’m military so I was told I get a 10% discount so that should put me around a total cost around $357 plus fees. However at the end of it all I still paid $447. Tyler, which was the guy name, told me it took longer/extra for some reason but that shouldn’t matter since you quoted me a price. More
by lilscoop205
Employees Worked With
Tyler
August 25, 2020
Excellent, efficient and courteous service. Kirk is a terrific service manager. All of my interactions with Rick Hendrix BMW, from purchase of 2 vehicles through 5 years of service have been both pleasan terrific service manager. All of my interactions with Rick Hendrix BMW, from purchase of 2 vehicles through 5 years of service have been both pleasant and issue free. More
by cherylsmcmurry
Employees Worked With
Kirk
August 25, 2020
Great service, work completed ahead of predicted time. Especially liked the video on work performed. Disappointed that the front right sensor fell into the bumper while driving (BMW Quality issue) Especially liked the video on work performed. Disappointed that the front right sensor fell into the bumper while driving (BMW Quality issue) More
by a0153456
Employees Worked With
Sara Robinson, Andrew Russell
August 24, 2020
EXCELLENT CUSTOMER SERVICE IN ALL DEPARTMENTS. SALES, SERVICE, PARTS. NICOLE F IN SVC IS THE BEST!!! Very prompt and courteous and thorough with work performed and service needed SERVICE, PARTS. NICOLE F IN SVC IS THE BEST!!! Very prompt and courteous and thorough with work performed and service needed More
by ksandra523
Employees Worked With
Nicole F
August 19, 2020
My problem could have been avoided had the dealer put a wheel key lock in my 2030 X3. I had a leaking tire and wasted an entire day getting it fixed I went to an independent tire place only to discover wheel key lock in my 2030 X3. I had a leaking tire and wasted an entire day getting it fixed I went to an independent tire place only to discover there was no key lock. I was treated well when I got to dealership More
by Wildeyedave
Employees Worked With
Don’t remember
August 17, 2020
Employee review. Came in for a tire check, found no issues and corrected tire pressures. Topped off fluids and provided a video inspection done by the technician. Nice touch! issues and corrected tire pressures. Topped off fluids and provided a video inspection done by the technician. Nice touch! More
by KJ
Employees Worked With
Kevin Jewett, Terry Troutman
