Rick Hendrick BMW | Page 92

The entire staff at Hendrix are friendly, no pressure but very professional. The building is spotless and comfortable. Our sales rep, Mary Skinner, is the best. I highly recommend Hendrix. very professional. The building is spotless and comfortable. Our sales rep, Mary Skinner, is the best. I highly recommend Hendrix. More

Expert service delivered in a friendly and positive manner! Professional people with great attitudes focused on supporting the client. Clean and welcoming service area both inside and out. manner! Professional people with great attitudes focused on supporting the client. Clean and welcoming service area both inside and out. More

Keaton, James, Patrick and Jerry were absolutely influential, and supurb assests for me while I was searching for and purchasing my new pre owned vehicle. I highly recommend to anyone looking for a influential, and supurb assests for me while I was searching for and purchasing my new pre owned vehicle. I highly recommend to anyone looking for a new or preowned car!!! More

Keaton, James and Patrick were instrumental in my new car purchase, and I'm pretty sure Jerry the Financing guy got me the best rates and warranty. Super thrilled for my new car. purchase, and I'm pretty sure Jerry the Financing guy got me the best rates and warranty. Super thrilled for my new car. More

Diagnostic fee reasonable.....labor too expensive..never get them to fix MY car because part is cheaper at parts store and labor is ridiculous. I never pay a quarter of the amount the dealership charges get them to fix MY car because part is cheaper at parts store and labor is ridiculous. I never pay a quarter of the amount the dealership charges More

I returned to BMW when I had to buy a car because of their sales staff. Manager Greg Hart is so easy to work with and such a professional. It is a pleasure doing business with him. Steven Hilburn and Ke their sales staff. Manager Greg Hart is so easy to work with and such a professional. It is a pleasure doing business with him. Steven Hilburn and Keaton Adams also helped me with finding the right car and I never felt any pressure of buying. The entire experience went smoothly. More

I made an 8am appointment on Thursday morning for a BMW recall. My car was not serviced until the following Monday. I followed up several times with the service department and was told that an appointment recall. My car was not serviced until the following Monday. I followed up several times with the service department and was told that an appointment was only for a drop off time and not for when my car would be serviced. Very disappointing. More

I am back in a BMW and couldn’t be happier. In an environment where inventory is scarce, Keaton Adams did the impossible. He found me just the car I wanted and kept me in the price range I needed to environment where inventory is scarce, Keaton Adams did the impossible. He found me just the car I wanted and kept me in the price range I needed to be in. He was attentive and determined. I drove my 540i home within 48 hours of our first handshake. My thanks to Marco for showing me the ropes on the cars functionality in such detail and to Jerry for making the figures work. They’re a great group of people and you can’t go wrong putting your trust in them. More

Very frustrated to spend 4 1/2 hrs waiting on my car when the problem could have been solved by phone if the BMW Genius's had thought to tell me that my car was no longer responding to Talk to Text because m the problem could have been solved by phone if the BMW Genius's had thought to tell me that my car was no longer responding to Talk to Text because my subscription to the ConnectDrive had run out (car was bought used in September with a subscription still intact unknown to me). After waiting 3 hours, I was told that my car never had that capability which was aggravating because of course it did, otherwise I wouldn't have missed it! I asked for the car to be washed but it wasn't, however, I couldn't take more time to wait on it. Sam was very friendly but if someone had taken the time to sit in the car with me at the beginning, a lot of my wasted time could have been avoided. More

It took 3 weeks to get an appointment for basically an oil change, and the dealership kept my car for 3 days to complete the oil change-i could have accomplished the whole task easier by driving my car to oil change, and the dealership kept my car for 3 days to complete the oil change-i could have accomplished the whole task easier by driving my car to a jiffy lube service while you wait- it is definitely not the service advisors fault, probably inefficient management of the scheduling department and the service operations More