
Rick Hendrick BMW
Charleston, SC
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Stephen and John did a great job and I’m satisfied with my experience. They made the car buying experience painless and smooth and made sure I felt comfortable. my experience. They made the car buying experience painless and smooth and made sure I felt comfortable. More
In my lifetime, I have never enjoyed a dealership more than this. They go above and beyond the call of duty with service. I have just leased my second BMW convertible and both Tom and Alex scoured the ear than this. They go above and beyond the call of duty with service. I have just leased my second BMW convertible and both Tom and Alex scoured the earth to find my car. My expectation, because of the chip shortage was three to four months wait. Their service department is also fantastic. I can take my computer and work and make phone calls in a relaxing and private environment. I could not recommend them enough. More
Its a very friendly environment. Mr.Todd and Strom were really helpful in making sure happy and I understood all of my paperwork. They are an awesome group of people. really helpful in making sure happy and I understood all of my paperwork. They are an awesome group of people. More
I went in to Rick Henderson BMW to look at a used vehicle that I found online. I walked in to look at the car and it was filthy, not a great start. However after a test drive I decided I liked the car, we sa that I found online. I walked in to look at the car and it was filthy, not a great start. However after a test drive I decided I liked the car, we sat down and started going through negotiations, we arrived at a fair price and I signed an intent to buy. The salesman assured me he would place a sold sign on the car and I would be able to pick it up later in the week. We got financing lined up and I went in to pick up the car the next day only To find out they sold the car to another buyer. If this is how they treat Active duty military I want no part of giving them my business and I will tell anybody else who I talk to to do the same. More
It’s always a pleasure being served by the staff at BMW! Friendly, always willing to help, great customer service and love the videos of work needing to be done. I don’t take my car any place else. Friendly, always willing to help, great customer service and love the videos of work needing to be done. I don’t take my car any place else. More
Not the cheapest option - nor was it expected to be. However, outstanding service, great communication from Dustin Johnson through the whole process, and a fair price. Transparent about costs up front, However, outstanding service, great communication from Dustin Johnson through the whole process, and a fair price. Transparent about costs up front, and no surprises. The loaner was just icing on the cake. I will return More
Kirk Yoon, who has helped me many times, is both very knowledgeable and empathetic. I rate his service as absolutely outstanding!! What a pleasure Kirk is to work with. knowledgeable and empathetic. I rate his service as absolutely outstanding!! What a pleasure Kirk is to work with. More
We have just purchased a brand new BMW X5 from Rick Hendrick. From the moment we walked in we were treated with the uptmost courtesy and respect. Our sales rep Cory answered all of questions and used n Hendrick. From the moment we walked in we were treated with the uptmost courtesy and respect. Our sales rep Cory answered all of questions and used no pressure to make the sale. We are very pleased withe entire experience. More