Rick Hendrick BMW

I made an 8am appointment on Thursday morning for a BMW recall. My car was not serviced until the following Monday. I followed up several times with the service department and was told that an appointment recall. My car was not serviced until the following Monday. I followed up several times with the service department and was told that an appointment was only for a drop off time and not for when my car would be serviced. Very disappointing. More

I am back in a BMW and couldn’t be happier. In an environment where inventory is scarce, Keaton Adams did the impossible. He found me just the car I wanted and kept me in the price range I needed to environment where inventory is scarce, Keaton Adams did the impossible. He found me just the car I wanted and kept me in the price range I needed to be in. He was attentive and determined. I drove my 540i home within 48 hours of our first handshake. My thanks to Marco for showing me the ropes on the cars functionality in such detail and to Jerry for making the figures work. They’re a great group of people and you can’t go wrong putting your trust in them. More

Very frustrated to spend 4 1/2 hrs waiting on my car when the problem could have been solved by phone if the BMW Genius's had thought to tell me that my car was no longer responding to Talk to Text because m the problem could have been solved by phone if the BMW Genius's had thought to tell me that my car was no longer responding to Talk to Text because my subscription to the ConnectDrive had run out (car was bought used in September with a subscription still intact unknown to me). After waiting 3 hours, I was told that my car never had that capability which was aggravating because of course it did, otherwise I wouldn't have missed it! I asked for the car to be washed but it wasn't, however, I couldn't take more time to wait on it. Sam was very friendly but if someone had taken the time to sit in the car with me at the beginning, a lot of my wasted time could have been avoided. More

It took 3 weeks to get an appointment for basically an oil change, and the dealership kept my car for 3 days to complete the oil change-i could have accomplished the whole task easier by driving my car to oil change, and the dealership kept my car for 3 days to complete the oil change-i could have accomplished the whole task easier by driving my car to a jiffy lube service while you wait- it is definitely not the service advisors fault, probably inefficient management of the scheduling department and the service operations More

Marco, BMW Controls/Settings Local Genius Helped out with subtle problem I had with my 540i audio system . Marco walked me thru a "Software Reset" which fixed my problem. Thanks again Marco! subtle problem I had with my 540i audio system . Marco walked me thru a "Software Reset" which fixed my problem. Thanks again Marco! More

First of all our salesman ,Patrick, was really good and took great care of us. He was the only one who walked out to lot to greet us in three visits. He was very knowledgeable on all models and answered al took great care of us. He was the only one who walked out to lot to greet us in three visits. He was very knowledgeable on all models and answered all our questions. Secondly, Marco, the BMW genius, took us through all the features and help set up our profiles. Really great benefit and he was top notch. Strom our finance person was very thorough and explained all the available service programs available to us. More

Todd Tayler was AMAZING! I’m a man of faith and I know it was God that led my wife and I to shop online at Rick Hendrick BMW-Charleston which eventually led us to Todd Taylor. In this virtual world that we l was God that led my wife and I to shop online at Rick Hendrick BMW-Charleston which eventually led us to Todd Taylor. In this virtual world that we live in, it’s almost impossible to create an authentic connecting without being face to face, but not with Todd. He made the online experience seem as if we were onsite. Going over the paper work was like sitting at his desk, conversations about the vehicle was like a test drive over the phone. I would recommend Todd Taylor to anyone who is looking for a car; you will not be disappointed. Thank you so much Rick Hendrick BMW of Charleston and thank you Todd Taylor. Jermaine B. Armour Happy Customer More

Great service. Very informative emails. The loaner car was clean as a whistle. All staff members where there to help me as soon as possible even though the main service department is getting a make over. was clean as a whistle. All staff members where there to help me as soon as possible even though the main service department is getting a make over. Thanks More

Need to write another great review! I keep my new BMW at my condo on Seabrook Island, SC which is an alternate work location for me. I am there 10 days per month. While I was at my home in Ohio, both my lic my condo on Seabrook Island, SC which is an alternate work location for me. I am there 10 days per month. While I was at my home in Ohio, both my license plates and car cover came in. Tom Heater personally drove to my condo which is a long way away and personally put the license plate and cover on my car. As far as I am concerned. he went above and beyond the call of duty and I appreciated it very much. He gave me peace of mind. I am very appreciative. I am sure he had better things to do that day! More

Fast service on a flat tire, washed the car and I was on the road again. Easy to make appointment, squeezed me in. Would definitely return for any additional service. the road again. Easy to make appointment, squeezed me in. Would definitely return for any additional service. More