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Rick Hendrick BMW

Charleston, SC

4.8
1,245 Reviews

1518 Savannah Highway

Charleston, SC

29407

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Showing 1,245 reviews

November 03, 2021

This dealership is top notch. The service advisor I dealt with was curtious and helpful in our dealings. They had to order a part, and she followed up and got me right back in for replacement. More

by David Clark
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Heater, Sara Robinson
Nov 05, 2021 -

Rick Hendrick BMW responded

David Clark, we're glad to hear you enjoyed your visit. If you're ever in need of more help, please let us know!

October 19, 2021

Friendly, knowledgeable and no pressure. Teresa fully explained all of the features and differences between model years and packages. Was not pushy when following up and made the entire buying process e More

by Glenn G.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Strom Altman, Marco Delph, Teresa Troutman
Oct 21, 2021 -

Rick Hendrick BMW responded

Glenn G., we really appreciate your feedback! Thank you again for the great review!

October 18, 2021

I am totally disappointed in the service received for my BMW. the car does not drive but surges - almost $2k spent yet car does not drive - More

by wvdavidsonchssc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kirk Yoon
Oct 21, 2021 -

Rick Hendrick BMW responded

We are disappointed to hear that you did not have a more positive experience with us at Rick Hendrick BMW. If you are willing to give us another chance, please contact us at (843) 852-4672 so we can understand your situation better in order to try and turn your experience around. Thank you, Rick Hendrick BMW.

Oct 21, 2021 -

wvdavidsonchssc responded

see above comment

October 17, 2021

Great place to buy a BMW. Expert sales staff. Keaton Adams is the man. He found the car I was looking for in 24hrs. Negotiations were relaxed and no pressure. I’ll definitely purchase another vehicle fr More

by rionfamily5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keaton Adams
Oct 19, 2021 -

Rick Hendrick BMW responded

Hi Rionfamily5, thank you so much for your positive comments about Rick Hendrick BMW! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a wonderful day!

October 15, 2021

Have to wait three weeks for car to get fixed because you have no loaner cars? Maybe should have more loaners expecially for owner of a 740E More

by dhimebaugh1
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nicole Floegel
Oct 19, 2021 -

Rick Hendrick BMW responded

Dhimebaugh1, we are very happy we could provide you with a positive experience, even though we were unable to provide a loaner vehicle. We do hope we can be of assistance in the future. Take care!

October 15, 2021

New to the area. Brought my X3 in for oil change, some filters and get a loaner. Check in process was quick, friendly and efficient. Loaner process was quick, friendly and efficient. Then the surprise, More

by lou v
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Furey, Nicole Floegel
Oct 19, 2021 -

Rick Hendrick BMW responded

Hi Lou V, thank you for taking the time to leave a review for us at Rick Hendrick BMW. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 09, 2021

The work was done on time and as advertised. The staff was pleasant and professional. Even though in temporary facility, everything went as it should. More

by Julian
Recommend Dealer
Yes
Employees Worked With
Tyler Morris
Sep 10, 2021 -

Rick Hendrick BMW responded

Hello Julian, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

September 06, 2021

The entire staff at Hendrix are friendly, no pressure but very professional. The building is spotless and comfortable. Our sales rep, Mary Skinner, is the best. I highly recommend Hendrix. More

by cnell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Skinner & Storm Altman, all 5 stars
Sep 08, 2021 -

Rick Hendrick BMW responded

Cnell, reviews like this give us motivation and help us ensure we provide high-quality care. We sincerely thank you for the positive review, and look forward to seeing you again soon!

September 01, 2021

Expert service delivered in a friendly and positive manner! Professional people with great attitudes focused on supporting the client. Clean and welcoming service area both inside and out. More

by robertbonelli
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sara Robinson, Nicole Floegel
Sep 04, 2021 -

Rick Hendrick BMW responded

Hi Robertbonelli, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 31, 2021

Keaton, James, Patrick and Jerry were absolutely influential, and supurb assests for me while I was searching for and purchasing my new pre owned vehicle. I highly recommend to anyone looking for a More

by mmy.harmony
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Pannell, James Kerr, Patrick Hartman, Keaton Adams
Sep 01, 2021 -

Rick Hendrick BMW responded

Mmy.harmony, we're happy you found our staff to be so supportive during your experience here at Rick Hendrick BMW. We hope you have a great day!

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