Rick Hendrick BMW

Very pleased with the service advisor. Only issue; no one treated me or asked if they could help. There were at least 4 advisors sitting there. Only Ali saw me and stated she would be with Only issue; no one treated me or asked if they could help. There were at least 4 advisors sitting there. Only Ali saw me and stated she would be with me shortly. Technician video of inspection was good. All in all pleased. More

Alli takes the time to get to know my family and is responsive to my schedule. Expensive service and diagnostics is always stressful, but she makes it easier. I appreciate the video walkthrough by th responsive to my schedule. Expensive service and diagnostics is always stressful, but she makes it easier. I appreciate the video walkthrough by the service technician, showing me problem areas and explaining the repair options. Its never fun to have to bring the car in for repairs, especially when the parts are so expensive and often come from Germany, but the service team at Rick Hendrick BMW makes it bearable. More

Tersesa Troutman never disappoints. She's helped me with new and used cars for my children and myself. She makes buying a car seemless and it's always a pleasure to see and work with he She's helped me with new and used cars for my children and myself. She makes buying a car seemless and it's always a pleasure to see and work with her! More

Hendrick is spelled PROFESSIONAL. They impress me every time. I left completely satisfied as always. Thanks Nicole. They impress me every time. I left completely satisfied as always. Thanks Nicole. More

Reyla and Jim helped me purchase my daughter a new to us car after her vehicle was out of commission. They knew they weren’t going to make much on us but were still extremely attentive and even followed up car after her vehicle was out of commission. They knew they weren’t going to make much on us but were still extremely attentive and even followed up to make sure my daughter was loving the car. I couldn’t recommend working with their Pre Owned department more! More

The absolute best, most professional group of people I have dealt with and I have owned 35 vehicles. I am a high net worth “car guy” and my sales person James Kerr just blew me away with his knowledge, re have dealt with and I have owned 35 vehicles. I am a high net worth “car guy” and my sales person James Kerr just blew me away with his knowledge, responsiveness and ability to make it happen! Highly recommend James and the rest of the team, with special kudos to Dan Collins who handled the paperwork, which was a breeze. More

Just worked with James Kerr to buy my first car on my own and it was. BREEZE! Could not recommend him enough if you are buying a car. I will definitely be back in the future! and it was. BREEZE! Could not recommend him enough if you are buying a car. I will definitely be back in the future! More

Thank you so much for helping a lady in distress. We picked up a screw in our run flat tire in downtown Charleston while there on holiday. Daniel,and the service department were able to fix it and we We picked up a screw in our run flat tire in downtown Charleston while there on holiday. Daniel,and the service department were able to fix it and we still made it to our dinner reservation. Thank you so much for working us into your busy schedule. 10 stars for Daniel and his hospitality and your service department too. More

Daniel Lee was wonderful! He was very pleasant and helpful. Great service! He is the best! He was very pleasant and helpful. Great service! He is the best! More

Daniel Lee was wonderful! Great service. He was very pleasant and helpful. I would not go anywhere else to have my car fixed. He is the best!! Great service. He was very pleasant and helpful. I would not go anywhere else to have my car fixed. He is the best!! More