Rick Hendrick BMW

John Fulp was very knowledgeable and very helpful in the purchase of my new M8Comp vehicle. He was very responsive to my calls and very knowledgeable about the car and I would recommend him to a friend for purchase of my new M8Comp vehicle. He was very responsive to my calls and very knowledgeable about the car and I would recommend him to a friend for salesman for this type of vehicle or any vehicle. thank you John for your help. More

2 minutes ago New Bought a used BMW M3 50th anniversary on 9/28/2023, paid in full, the Hendricks dealership got a transporter to get the vehicle to Atlanta, upon arrival and inspection the front carbon fi on 9/28/2023, paid in full, the Hendricks dealership got a transporter to get the vehicle to Atlanta, upon arrival and inspection the front carbon fiber lip was cracked, asked the dealership to get with transporter to cover the repair since it’s a transporter they chose, got ignored. The company’s name is Gigi auto. Contacted the transporter, sent estimate, no answer. Sent numerous emails to the dealership and got of course ignored by Lowery William and Lauterbach Eric. Screenshots attached from conversations with the sales person as soon as vehicle was delivered. We’re 8 months into it and still nothing got resolved. The only thing you get once you pay for a car is ignored. Needless to say I got stuck with a $6800.00 bill to cover myself since neither the dealership or their transporter want to take responsibility. More

Facilities are exceptional. Greeting was as good as it gets. And service was great. All good. Greeting was as good as it gets. And service was great. All good. More

Miss Nicole was my service advisor this time. Her energetic spirit and positive demeanor makes her a pleasure to work with. She always ensures that you stay up to date with the situation of your Her energetic spirit and positive demeanor makes her a pleasure to work with. She always ensures that you stay up to date with the situation of your vehicle. Much like everyone else whom I've had the pleasure of working with, she is very professional and super knowledgeable. I strongly recommend working with her the next time you come in for service. More

I was visiting friends in Charleston where I picked up a screw in a run flat tire on my X5. Even though it was mid afternoon on a Friday, Rick Hendrik went out of their way to find a replacement and instal screw in a run flat tire on my X5. Even though it was mid afternoon on a Friday, Rick Hendrik went out of their way to find a replacement and install it right away. The entire staff provided first class customer service. I highly recommend this dealership. More

All the service advisors are great and keep me informed. Service is also top notch! Service is also top notch! More

For impecable service, and thorogh attention to my vehical i use Rick Hendrick BMW. The service staff educate and very considerate. vehical i use Rick Hendrick BMW. The service staff educate and very considerate. More

I’ve had a great experience with Rick Hendrick BMW’s service department in dealing with a difficult issue that arose with my vehicle. In 2022, I purchased a 1-year old BMW with only 7,000 miles from service department in dealing with a difficult issue that arose with my vehicle. In 2022, I purchased a 1-year old BMW with only 7,000 miles from a BMW dealer out-of-state before moving to Charleston last year. I brought my car into Rick Hendrick BMW as my new service center, and upon examining it they discovered that my vehicle had been in an undisclosed collision (not reported on the Carfax when I purchased this from the other BMW dealer) and had aftermarket parts installed, causing this issue to fall outside of warranty and yield some costly repairs that would fall on me personally. Rick Hendrick BMW caught pretty quickly what this other dealer missed when they took the car back for resale before I purchased it. Rick Hendrick BMW was my advocate and communicated alongside me with the other BMW dealer in attempting to have them cover the damaged the other dealer neglected to notice. While unfortunately the other dealer refused to acknowledge responsibility, I felt like Rick Hendrick BMW did all they could and more to help out through this stressful experience. They were extremely communicative and got everything fixed for a total cost under the quoted estimate. My service advisor, Alli Mattison, was beyond great to work with, and Jared Young (service manager) was very helpful too. I’ve very glad to have Rick Hendrick BMW as my local dealer now that I’m back in Charleston. More

Another wonderful experience at Rick Hendrick BMW of Charleston. I am consistently impressed with the attention extended to the customers, the quality, professionalism, and courtesy of the Service Advi Charleston. I am consistently impressed with the attention extended to the customers, the quality, professionalism, and courtesy of the Service Advisors (i.e., Nicole Floegel), and the quality of the work performed on my vehicle, every time I bring it to this dealership for service; the work is done right, the first time, all the time!!! More

The check in process was smooth and quick. I greeted by my service advisor and he gathered my paperwork and told me my car would be serviced shortly. The video by the service tech was thorough I greeted by my service advisor and he gathered my paperwork and told me my car would be serviced shortly. The video by the service tech was thorough. He explained what he saw under the car and gave his honest assessment. More