Rick Hendrick BMW

Timely I would like to thank BMW service department for their timely service I’d like to thank them for their eye believe average pricing I would like to app I would like to thank BMW service department for their timely service I’d like to thank them for their eye believe average pricing I would like to appreciate the hospitality that’s given in the break room area free snacks and water while you wait and coffee etc. More

Nobody deserves to be ripped off. I am sharing my experience with them. I am a guy who is very enthusiastic about cars. In my case, it was just shredded serpentine belt, 69 dollars. Se I am sharing my experience with them. I am a guy who is very enthusiastic about cars. In my case, it was just shredded serpentine belt, 69 dollars. Service advisor called me said he had bad news for me and said initially at least I have to spend 1200 dollars. He added I may end up spending 3000 dollars. Anyways, I did some online search and read long articles, asked my friends. I called them back and said I am going to see it myself. I went over there, there was nothing broken or what. It is just serpentine belt. I knew it. Long story short. Serpentine belt 69 dollars plus 400 dollars labor. Yes, it is 400 dollars not 40. Funny, isn't it? It is. They will probably try to give me answer down below. It is up to you. Believing me or them. Suggestion: Find a good BMW service with good reviews and high rank. Never leave your vehicle. Ask people, search online, ask service to explain to you in detail before they do anything to your vehicle. Hope it helps. Nobody deserves to be ripped off. More

Hendricks BMW Great dealership. Salesman tremendous. Attention to you as person they like and want to help. Live up to the car’s reputation and little touches to Great dealership. Salesman tremendous. Attention to you as person they like and want to help. Live up to the car’s reputation and little touches too. Follow through for the smallest concerns expressed. Solidly managed and smart financial department. Very fair price and all the bells and whistles! More

Scheduled Maintenance Absolutely best experience with a Service Department Ever! The Rick Hendrick Team are So Professional and take time to make sure the customer is c Absolutely best experience with a Service Department Ever! The Rick Hendrick Team are So Professional and take time to make sure the customer is comfortable, informed and All questions and concerns satisfied. I can’t say enough about this Dealership and the overall Experience. OUTSTANDING !!!! More

Excellent as always Terry has been my service adviser for years and even though he isn't in that position anymore, he still made sure I was taken care of this time. This Terry has been my service adviser for years and even though he isn't in that position anymore, he still made sure I was taken care of this time. This was my first time dealing with Sara and she was helpful and thorough. More

Great Experience This is my 4th BMW. I had a great experience dealing with Terry and Alex. Very courteous and professional. My car was delivered earlier than expect This is my 4th BMW. I had a great experience dealing with Terry and Alex. Very courteous and professional. My car was delivered earlier than expected. More

Dissapointed I did not receive the level of customer service that I am accustomed to as a member of the BMW family. Long hold times and subpar customer service. I did not receive the level of customer service that I am accustomed to as a member of the BMW family. Long hold times and subpar customer service. First visit: upon entry at the small service area I was not greeted for several mins. I stood in doorway while the two service agents who were present planted their heads in their computers. I then explained the issue that I was having with my tire air pressure and was told no tech was available and that I needed to make an appointment. After making an appointment and sending me on my way I quickly returned and asked if someone could put air in my tire before I left because I was afraid I would get a flat. Shouldn’t the agent have offered to do this without me having to ask. Second visit: Again upon entry I was not greeted by any of the agents present (there were at least 4 or 5 that I remember). I asked to speak to the agent who was handling my request and was told that she would be back in a moment. When she completed the transaction and returned my car to me I was completely disappointed. The tire that I received did not appear to be in new condition as agreed also the tech haphazardly left the tire bolt kit in my car. I am from out of town and my husband was concern with my tire blowing out on the way home that is the only reason why we allowed this dealership to service our car. Otherwise I would never do business at this location. I actually plan to contact corporate. More

Service appointment to change the car’s oil I had an appointment set for an Oil Change. Upon arrival I was told it would be an hour and a half to complete the oil change. About an hour and a q I had an appointment set for an Oil Change. Upon arrival I was told it would be an hour and a half to complete the oil change. About an hour and a quarter later, my car was ready and I was reminded that The Dealership completed the work early. So what happened to the 10 Minute Oil Change? Especially since I had an appointment. I wouldn’t be satisfied if I was the Dealership taking this long for a simply appointment to change the car’s oil. More

Excellent customer service The service department staff was courteous and professional, my appointment was scheduled with ease to meet my busy schedule and service was completed The service department staff was courteous and professional, my appointment was scheduled with ease to meet my busy schedule and service was completed in timely manner More

Got a good deal but. Got a good deal but they seemed to be reluctant to sell a vehicle. They did not know much about car, BMW i3, and when I asked about having one shipped Got a good deal but they seemed to be reluctant to sell a vehicle. They did not know much about car, BMW i3, and when I asked about having one shipped in from one of their dealers out of state, they were reluctant to do that also. After I insisted that they do it, if they wanted to sell a car, they finally relented! Most sales people were friendly but some couldn't care if they sold a vehicle or not! More