Rick Hendrick BMW

Really helpful and conscientious Had an unusual and a bit complicated situation with my BMW ... 1000% my fault. Service guys helped me out big time. They did what they said they were Had an unusual and a bit complicated situation with my BMW ... 1000% my fault. Service guys helped me out big time. They did what they said they were going to do. Communicated well. Got the repair done on time as promised. More

Rick Hendrick BMW is always superb in every aspect! Customer Services: A+ Immediate Greeter outside: A+ (nice touch) Service Rep: A+ (Awesome) Waiting Area and Coffee, snacks available: A+ Entire ex Customer Services: A+ Immediate Greeter outside: A+ (nice touch) Service Rep: A+ (Awesome) Waiting Area and Coffee, snacks available: A+ Entire experience: What do you think? You got it.....A+ More

Never patronize this dealer I was driving from HHI, SC to Charleston for 2 Dr.’s appointments & my car broke down about 15 minutes before my destination. Called Rick Hendricks de I was driving from HHI, SC to Charleston for 2 Dr.’s appointments & my car broke down about 15 minutes before my destination. Called Rick Hendricks dealership & tow company thru BMW. Tow truck arrived immediately. I asked for a loaner to go to my Dr.’s appointment & was told there were none & to call Enterprise. A car was brought to me & drive to Charleston. After my appointment I called the dealership for my car’s status. I spoke with Ed Ward in service & told that they were too busy to look at car & it would be a few days before they will check it. I explained that I need to get back home, HHI & need the car & did not want to have to drive back to pick it up. Ed refused. I then called BMW service pick up & after explaining the situation they picked up my car @ Hendriks & agreed to tow car to the BMW dealership on HHI. I returned my rental & went to HHI with my car on a flat bed trailer.i have never been treated so poorly. On the other hand, the BMW dealership on HHI is excellent & I have never had any problem with them. Ed Ward was rude, indifferent & if no help to me. I asked him to speak to the manager & was told he was busy. More

Rick Hendricks BMW Savannah Hwy is class Act! Best service team, first rate exceptional service & extremely responsive to your needs. Car is siesta washed and cleaned prior to picking up. Can’t sa Best service team, first rate exceptional service & extremely responsive to your needs. Car is siesta washed and cleaned prior to picking up. Can’t say enough good things about this service dealership. Stephanie Verhalen More

New Car Purchase and trade-in Had a car to trade in and needed one to replace it. I had not decided on new or used or even what make or model. I dealt with Tom Heater and he was Had a car to trade in and needed one to replace it. I had not decided on new or used or even what make or model. I dealt with Tom Heater and he was knowledgeable, professional and very responsive through our weeks of figuring out if I was gong to buy a car and what kind. Got the right car and the right deal working with Tom and the rest of the Hendrick team. More

The service department was great I was happy to get an early appointment at 7:30. Everyone was ready to get me taken care of. The Agent responsible for my loaner car quickly took care I was happy to get an early appointment at 7:30. Everyone was ready to get me taken care of. The Agent responsible for my loaner car quickly took care of the details then directed me to my service advisor. My concerns were understood. The progress of the repair was communicated with a appropriate completion time. I was notified when my car was ready. The transition from the loaner car to car went smoothly. More

Straightforward, easy transaction Did a tradein for a used car. Based on our research, we think we got a fair deal. John was friendly, helpful, and low pressure. Did a tradein for a used car. Based on our research, we think we got a fair deal. John was friendly, helpful, and low pressure. More

Great experience Nick Willis was wonderful and really went out of his way to help me get the car I wanted. All staff was great from the manager to the finance manager. Nick Willis was wonderful and really went out of his way to help me get the car I wanted. All staff was great from the manager to the finance manager. More

Good customer service Had XM radio installed in my car. I had to get a longer car. The drop off and pick up was easy and fast. I was able to do it on my lunch hour. E Had XM radio installed in my car. I had to get a longer car. The drop off and pick up was easy and fast. I was able to do it on my lunch hour. Ed the service person was nice and helpful. I will go back to Rick Hendricks. More

Exceptionally Awesome The Rick Hendricks Customer Service Department is the Best! All the Individuals that work there are very professional n respectful. I have nothing but The Rick Hendricks Customer Service Department is the Best! All the Individuals that work there are very professional n respectful. I have nothing but Love for them. More