Rick Hendrick BMW

Genuine, eager to please Our recent buying experience at Rick Hendrick BMW in Charleston was excellent. Justin Washington was very easy to work with, and was genuinely interes Our recent buying experience at Rick Hendrick BMW in Charleston was excellent. Justin Washington was very easy to work with, and was genuinely interested in our satisfaction throughout our visit. I would personally recommend him as your contact. Overall, all interactions at the dealership were excellent, and were made to feel very welcomed and comfortable during our visit. I would absolutely consider Rick Hendrick BMW in Charleston for our next purchase. More

A lovely and informative introduction to BMW. I especially appreciated the initial information session with the geniuses. It was paired well with the demo drive from the client representation. I s I especially appreciated the initial information session with the geniuses. It was paired well with the demo drive from the client representation. I sincerely appreciate the technical focus on how the car runs and drives More

Great experience Justin really went above and beyond working with us. He was very patient and took plenty of time with us. The whole BMW team was very responsive and Justin really went above and beyond working with us. He was very patient and took plenty of time with us. The whole BMW team was very responsive and engaged while we looked for a new car. More

Used Lincoln MKX 2008 I was looking for a used SUV- Saw a beautiful white Lincoln, went in and was able to purchase the car. Mr. Strom Altman took care of the few cosmesti I was looking for a used SUV- Saw a beautiful white Lincoln, went in and was able to purchase the car. Mr. Strom Altman took care of the few cosmestic that was needed, the finance department worked well with me. Hats off to Mr. Altman , please know your service to me was outstanding. . More

When it comes to service, Kirk Yoon is a man with a plan! Our leased 2014 i3 needed routine service. There were a couple of open programs as well. Kirk handled everything flawlessly. He even arranged for us t Our leased 2014 i3 needed routine service. There were a couple of open programs as well. Kirk handled everything flawlessly. He even arranged for us to have a 2017 X1 loaner...a vehicle we're considering for our next BMW. There was a cabin filter on order that took a little longer to arrive than anticipated. Kirk phoned us in the morning and evening with updates just to make sure we were kept in the loop. That's the type of service you can expect from a Center of Excellence Dealer such as Rick Hendrick BMW. More

Great service by Justin My husband and I bought a car from Mr. Washington last week. We were both dreading the car buying process, but Mr. Washington was calm, relaxed, and n My husband and I bought a car from Mr. Washington last week. We were both dreading the car buying process, but Mr. Washington was calm, relaxed, and not pushy! A pleasure to work with! More

Friendly service We worked with Justin Washington. Justin was great -- kind, patient, not pushy. He made the car buying experience much more enjoyable than it normal We worked with Justin Washington. Justin was great -- kind, patient, not pushy. He made the car buying experience much more enjoyable than it normally is. I'd recommend him to anyone looking to purchase a new car. More

Bad Customer Service Our family enjoys three BMW's, one for my wife, and one for each daughter. I mention this to assist you with my understanding of servicing BMW vehicle Our family enjoys three BMW's, one for my wife, and one for each daughter. I mention this to assist you with my understanding of servicing BMW vehicles over the last decade. Our daughter attends the College of Charleston and needed new shocks and some cosmetic items replaced in the interior. She went to Rick Hendrick BMW to assess the repairs with their service technician named Ed Ward, order any parts needed, and then set an appointment for installation upon the arrival of the parts so it would be a one-day service appointment. The day of the appointment, the car was dropped of first thing in the morning and by 1pm we had not heard a status so I called Ed. There was no return call so knowing the service department would be closing in a few hours, I called Ed again at 2pm. Still no return call so I tried Frank, the service manager, however I was simply placed on hold whereby no one answered and no one returned to me on hold. At 3pm I heard from Frank. He informed me that the cosmetic items were done in the morning however they have been assessing the car for additional items to repair for $2K-$3K, including the shocks previously discussed and ordered a week prior. At this time, Ed informed me that he would need to order the shocks, which we thought we have previous ordered a week earlier when we were at the dealership, and that he would need to hold the vehicle for another 2 business days at a minimum. I let Ed know my frustration and that this was not acceptable, and asked that he simply make the vehicle ready for pick up and that we would pay for the cosmetic repairs and have the mechanical repairs performed by Bimmer, a BMW service company that does excellent work and performs timely, and as requested. Ed's response, "sounds good, have a good day". Wow! When I purchase a vehicle, I purchase it from a dealership based on their ability to service the vehicle. With this in mind, I can not recommend Rick Hendrick BMW to anyone, and frankly, I would highly discourage it. More

Great service from an excellent service advisor Terry Troutman is an excellent service advisor at this location. We have been using this dealership for the last 7 years to maintain our 2006 525i. Te Terry Troutman is an excellent service advisor at this location. We have been using this dealership for the last 7 years to maintain our 2006 525i. Terry always makes the proper diagnosis for any service repair that is needed on our vehicle. I would whole heartily recommend Terry Troutman as a service advisor to anyone needing a trustworthy person for automotive service needs at this location. More

Amazing Purchase Experience In life, buying an automobile is one of those experiences you fully and completely expect to be, at best, unpleasant and, at worst, excruciatingl In life, buying an automobile is one of those experiences you fully and completely expect to be, at best, unpleasant and, at worst, excruciatingly painful. It’s something you have to do (like paying taxes, or getting a new driver’s license, or driving to Columbia), but hate the thought of actually going through the process. My husband and I recently embarked on that normally disagreeable journey and, fortunately, not only was the experience neither unpleasant nor painful, it was actually enjoyable. That was, of course, only because we first visited Rick Hendrick BMW and luckily were assisted by Umut Engin - the most pleasant, proficient, and professional automobile salesman either of us have ever met. After doing some fairly extensive internet research, we had a good idea of the type of vehicle I wanted to purchase. We presented our ideas to Umut and in very short order he “built” the car I ultimately bought. He presented all of the available up-grade options, as well as the existing financing possibilities. (In this Andrew Robinson assisted). All of this was done in Umut’s calm and, most importantly, non-pushy and very accommodating manner. After an hour or so, I had the automobile she wanted and I placed the order. We understood, of course, that I was not going to be taking the car home that day, but would be picking it up in a few weeks. Fortunately, it was going to be built in Spartanburg so I did not have to wait too long. During the interim, Umut periodically updated us on the vehicle’s status and the progress of the construction. About a month after our initial visit, Umut called me and said the car was ready and available for pickup. He took me through the vehicle’s “ins and outs” and made sure I was satisfied with the purchase. The X-3 looked even better than I had imagined. The advertising is not fluke - BMWs are truly the ultimate driving machines. As an aside, Umut has continued to be in contact with us regarding the car and my level of satisfaction. Needless to say, my husband and I have purchased a number of automobiles in our lives – both together and separately – from various dealerships in the Charleston area and elsewhere. No other car buying endeavor comes close to the one we had with Umut. We heartily recommend him and hope this review helps others actually have a pleasurable experience at an automobile dealership. I also want to heartily commend and recommend Andrew Robinson (Finance Manager) and Florens Verstraten (New Car Sale Manager). They were both instrumental in my purchase. In fact, all of the Rick Hendrick BMW staff we came into contact with were very pleasant, accommodating, and professional. We will be returning there in the future and have already recommended the dealership and Umut to a number of our friends, relatives, co-workers, and business associates. As an aside, our experience was so very good that my husband leased a BMW X3 from Rick Hendrick BMW a little over six months later using Umut, Andrew, and Florens. Obviously, we were and remain pleased with the relationship. More