Rick Hendrick BMW

Hendricks BMW Great dealership. Salesman tremendous. Attention to you as person they like and want to help. Live up to the car’s reputation and little touches to Great dealership. Salesman tremendous. Attention to you as person they like and want to help. Live up to the car’s reputation and little touches too. Follow through for the smallest concerns expressed. Solidly managed and smart financial department. Very fair price and all the bells and whistles! More

Scheduled Maintenance Absolutely best experience with a Service Department Ever! The Rick Hendrick Team are So Professional and take time to make sure the customer is c Absolutely best experience with a Service Department Ever! The Rick Hendrick Team are So Professional and take time to make sure the customer is comfortable, informed and All questions and concerns satisfied. I can’t say enough about this Dealership and the overall Experience. OUTSTANDING !!!! More

Excellent as always Terry has been my service adviser for years and even though he isn't in that position anymore, he still made sure I was taken care of this time. This Terry has been my service adviser for years and even though he isn't in that position anymore, he still made sure I was taken care of this time. This was my first time dealing with Sara and she was helpful and thorough. More

Great Experience This is my 4th BMW. I had a great experience dealing with Terry and Alex. Very courteous and professional. My car was delivered earlier than expect This is my 4th BMW. I had a great experience dealing with Terry and Alex. Very courteous and professional. My car was delivered earlier than expected. More

Dissapointed I did not receive the level of customer service that I am accustomed to as a member of the BMW family. Long hold times and subpar customer service. I did not receive the level of customer service that I am accustomed to as a member of the BMW family. Long hold times and subpar customer service. First visit: upon entry at the small service area I was not greeted for several mins. I stood in doorway while the two service agents who were present planted their heads in their computers. I then explained the issue that I was having with my tire air pressure and was told no tech was available and that I needed to make an appointment. After making an appointment and sending me on my way I quickly returned and asked if someone could put air in my tire before I left because I was afraid I would get a flat. Shouldn’t the agent have offered to do this without me having to ask. Second visit: Again upon entry I was not greeted by any of the agents present (there were at least 4 or 5 that I remember). I asked to speak to the agent who was handling my request and was told that she would be back in a moment. When she completed the transaction and returned my car to me I was completely disappointed. The tire that I received did not appear to be in new condition as agreed also the tech haphazardly left the tire bolt kit in my car. I am from out of town and my husband was concern with my tire blowing out on the way home that is the only reason why we allowed this dealership to service our car. Otherwise I would never do business at this location. I actually plan to contact corporate. More

Excellent customer service The service department staff was courteous and professional, my appointment was scheduled with ease to meet my busy schedule and service was completed The service department staff was courteous and professional, my appointment was scheduled with ease to meet my busy schedule and service was completed in timely manner More

Service appointment to change the car’s oil I had an appointment set for an Oil Change. Upon arrival I was told it would be an hour and a half to complete the oil change. About an hour and a q I had an appointment set for an Oil Change. Upon arrival I was told it would be an hour and a half to complete the oil change. About an hour and a quarter later, my car was ready and I was reminded that The Dealership completed the work early. So what happened to the 10 Minute Oil Change? Especially since I had an appointment. I wouldn’t be satisfied if I was the Dealership taking this long for a simply appointment to change the car’s oil. More

Got a good deal but. Got a good deal but they seemed to be reluctant to sell a vehicle. They did not know much about car, BMW i3, and when I asked about having one shipped Got a good deal but they seemed to be reluctant to sell a vehicle. They did not know much about car, BMW i3, and when I asked about having one shipped in from one of their dealers out of state, they were reluctant to do that also. After I insisted that they do it, if they wanted to sell a car, they finally relented! Most sales people were friendly but some couldn't care if they sold a vehicle or not! More

maintenance Always knowledgeable,helpful and friendly. Love having the option of using one of their loaner vehicles while mine is being serviced. Another great se Always knowledgeable,helpful and friendly. Love having the option of using one of their loaner vehicles while mine is being serviced. Another great service that I enjoy is they wash your car for you! I will definitely use Hendrick BMW for all future service needs! More

Service on BMWx5 Staff is very courteous and professional; the gentleman who greets you at the door is awesome! So nice and pleasant, he seems to really like his job A Staff is very courteous and professional; the gentleman who greets you at the door is awesome! So nice and pleasant, he seems to really like his job AND people! Dustin was knowledgeable about what service was due and very professional. Everyone thanked me, in today’s service world you don’t hear that a lot!! More