Rick Hendrick BMW

I always have a good experience at Rick Hendrick BMW of Charleston. You can buy a car and be happy, but the service department is what keeps you feeling well-taken care of. Jimmy Corder was my advisor and Charleston. You can buy a car and be happy, but the service department is what keeps you feeling well-taken care of. Jimmy Corder was my advisor and from the moment I stepped in to have my routine maintenance taken care of, I knew I was in good hands. He greeted me kindly and professionally, not an easy task for anyone first thing on a cold rainy, weekend morning. My car was taken care of professionally by Ed Meredith and it was recommended that I replace my battery. I was grateful to both gentlemen for looking out for me and treating me and my car with respect and care. They are quality men who are part of a quality team. More

I have the best advisor. And I love their service. And I love the videos And I love their service. And I love the videos More

Always a pleasure to work with Nicole in the Service Department. Fast, efficient, and friendly work done right with OEM parts by BMW technicians. Department. Fast, efficient, and friendly work done right with OEM parts by BMW technicians. More

Great experience working with the Rick Hendrick BMW Team! All the staff were helpful and explained everything very well. All the staff were helpful and explained everything very well. More

Routine maintenance appointment due on my M5501. Nothing significant or out of the ordinary, but as always, Dustin Johnson took care of me, my Vic, and ensured I had a loaner. Thx DJ. Nothing significant or out of the ordinary, but as always, Dustin Johnson took care of me, my Vic, and ensured I had a loaner. Thx DJ. More

I just got my car back from BMW and I couldn’t be more pleased. The work was done faster than I expected, and Jake Bowers kept me informed every step of the way. He was a pleasure to work with! pleased. The work was done faster than I expected, and Jake Bowers kept me informed every step of the way. He was a pleasure to work with! More

I don't know if it was because my appointment was on a Saturday, but I was not greeted, offered to have a seat or anything. It seemed like it was a nuissance to receive my car. I had a loaner, and for the Saturday, but I was not greeted, offered to have a seat or anything. It seemed like it was a nuissance to receive my car. I had a loaner, and for the paperwork I signed on his phone, we never went out to the car to check if there was any damage on it, he just said to not bring it back with more damage than it already had. When my car was ready it was not washed, I had to ask to get it washed. It seems like customer service is not 5 star as it used to be. I have never had a bad or mediocre experience. More

Dealership provides great customer service from the person who sells the car to the person who prepares the financial documents so you can purchase the car. person who sells the car to the person who prepares the financial documents so you can purchase the car. More

My service advisor, Jimmy Corder got me in for an oil change as soon as I arrived. Jimmy recommended a couple of additional items for service, that were not part of the oil and filter change. There was n change as soon as I arrived. Jimmy recommended a couple of additional items for service, that were not part of the oil and filter change. There was no pressure, just suggested additional maintenance items. He agreed that with the low mileage on my X3, the items could wait. I’m very pleased with my BMW, and from sales to service my experience with Rick Hendrick has always been outstanding. More

First class service by all whom helped me! ! Jimmy Corder the service consultant and my service technician both were extremely professional and thorough! ! Jimmy Corder the service consultant and my service technician both were extremely professional and thorough! More