Rick Hendrick BMW

great buying experience Todd TAYLOR made this the smoothest car purchase I have ever had. Fair negotiations, quick to communicated I got my ideal 2015 silver Toyota Land Cru Todd TAYLOR made this the smoothest car purchase I have ever had. Fair negotiations, quick to communicated I got my ideal 2015 silver Toyota Land Cruiser within 5 days of initial contact. Great service Just wonderful More

Dishonest, deceitful, and unwilling to help customers My husband & I went to look at a SUV for sale the Rick Hendrick BMW dealership. We met with salesman Brandon Jamison. We were told the price was so lo My husband & I went to look at a SUV for sale the Rick Hendrick BMW dealership. We met with salesman Brandon Jamison. We were told the price was so low on the car (dropped $5,000 from original asking price) due to the fact that it had been on the lot for 90 days & that they “like to move cars along." We test drove the car & then discussed buying options with Brandon. He gave us options to put a deposit down which would give us a night to think about the decision. Upon saying we wanted to leave a deposit, Brandon went to check on that. While he was gone, another salesman came into his office to tell us another customer had shown up & was interested in the car & another one was on the phone wanting it. Brandon came back & said because of “other interested people,” his boss wanted us to not leave a deposit, but commit to buy the car. We made the decision to purchase the SUV. Since my husband & I had driven separately, there was no way for us to get the SUV home with us that evening. They offered to drive it to us that night after cleaning it but “couldn’t work it out.” We gave permission for the SUV to be delivered the next morning. On Wednesday at 10am, as Brandon was dropping the car off, I noticed a crack in the passenger’s side windshield that had been covered up at the dealership by the for sale/information papers. I immediately asked Brandon about the crack, to which he denied any knowledge of the crack, saying “it could have happened on the way over” (but he drove the car over & would have heard it happen). He told me he would return to the dealership, talk to his boss, & be in touch. He called later & informed me that his manager, Strom Altman, had known about the crack & chosen to not disclose the information, even though there was NO way for us to see the crack as it was hidden by the for sale papers on the front passenger’s side windshield. He said Rick Hendrick BMW would do nothing to fix the windshield, but we could return the car. I asked how I could trust they were not hiding other things. Brandon was defensive & said the car was priced low because of the crack (although he told us earlier it was priced low because it had been on the lot 90 days). I asked Brandon to send me the 34-point inspection they completed on the car. He said he would text me a picture when we hung up. One hour later, I still had not received the requested paper work. I texted Brandon, who then did send me a picture of a piece of paperwork, but not the requested one. I immediately texted back to which he never replied. Wednesday evening, we called Brandon from my cell phone, & my husband’s cell & left messages. He never returned our calls. Thursday morning, my husband went to drive the SUV, BUT it would not start! I texted Brandon at 11:14am for the inspection report so that we could better make a decision if we wanted to keep this car or not. We had written a check for it that was due to clear on Friday. He never responded. Thursday afternoon after work, my husband jump started the car & took it to a Pepboy's to have the battery checked. The Pepboy's employees who work with batteries informed my husband that the battery was over its lifespan & needed to be replaced. After leaving Pepboy's, my husband called Brandon & said he would like a copy of the 34-point inspection. Brandon said he was off work, but could get it to us on Friday. My husband told Brandon that he was near the dealership & would go by & get it from another employee. Twenty minutes later, my husband shows up at the dealership & finds Brandon who said he had "just arrived" & could give him the 34-point inspection. My husband confronted him about the battery, & Brandon offered no help. After looking at the 34-point inspection, all other checkpoints seemed to be okay, therefore we decided to keep the car, but we are over-all very disappointed with the process of buying from Rick Hendrick Pre-owned cars due to lack of response of employees, dishonesty & deceitfulness of employees, & lack of willingness to help customers or correct errors on their end. More

Experience with Justin Washington Mr Washington was a knowledgeable, honest salesperson. We had an intensive negotiation, Justin was always patient and polite. He is a real stand up Mr Washington was a knowledgeable, honest salesperson. We had an intensive negotiation, Justin was always patient and polite. He is a real stand up person, with whom it was a real pleasant experience to deal with. Mr Altman, the CPO manager, came and thank me personally to drive up to Charleston from Daytona Beach to buy my car. He is a real "southern gentleman". More

Rick Hendrick BMW Great experience with Just and the Rick Hendrick team in Charleston. Very easy process in purchasing a vehicle. I would definitely recommend Justin an Great experience with Just and the Rick Hendrick team in Charleston. Very easy process in purchasing a vehicle. I would definitely recommend Justin and the dealer. More

Justin and Emily are superstars! I bought a certified pre-owned BMW X3 from Hendrick of Charleston. I live in Raleigh, NC so that wasn't an easy purchase. I was given options. It was I bought a certified pre-owned BMW X3 from Hendrick of Charleston. I live in Raleigh, NC so that wasn't an easy purchase. I was given options. It was made as pleasant as possible. Justin is professional, respectful and knowledgeable. Emily is a veteran with good customer service ability. She sold but she offered options and I felt no pressure. I would highly recommend your dealership! More

"Very positive car buying experience!!!" After an extensive online search for a CPO vehicle I found the one I liked. Even though it was 375 miles away, it was worth the travel headaches. W After an extensive online search for a CPO vehicle I found the one I liked. Even though it was 375 miles away, it was worth the travel headaches. Would definitely buy from Hendrick again! More

Best car buying experience of my life! After making a rash purchase of a new Porsche Macan a few months ago, we decided it would not suit our needs and decided to try to make a trade withou After making a rash purchase of a new Porsche Macan a few months ago, we decided it would not suit our needs and decided to try to make a trade without getting stung too badly. I began shopping for slightly used X5's and found exactly what I wanted at Rick Hendrick BMW. I made an appointment to drive it the following day. While I test drove the BMW they accessed my Porsche and came back with a deal right away. It was so fair that I could not even bring myself to negotiate it down. The salesman, Terry Bacon, explained things very well and I did not feel pressured at all. I decided to make the deal and take advantage of the offered BMW 1% financing. The finance manager, Andrew, was very helpful, and made the copious paperwork easy to follow and navigate. I did purchase the wrap warranty, but still feel that it will be a nice addition to have, as we love the car and plan to keep it for a long time. When my purchase was complete, they both spent time with me orienting me to the new car, even though it was nearly 3 hours past closing time. All in all, a fabulous auto purchase experience! More

Excellant customer service . Knowledgable about the products. Friendly atmosphere and employees are patience and considerate of the needs of the customer. Very clean and prof . Knowledgable about the products. Friendly atmosphere and employees are patience and considerate of the needs of the customer. Very clean and professional environment. More

My review I would recommend Justin Washington because he was forthright, friendly, and knowledgeable. Justin is truly an asset to Rick Hendricks BMW Charleston I would recommend Justin Washington because he was forthright, friendly, and knowledgeable. Justin is truly an asset to Rick Hendricks BMW Charleston. The finance department was also very professional as well as Knowledgeable. But I nor my husband ever met with the the manager which was something I had never experience at any other car dealership however, he did find time to speak with those purchasing 750Li(s) and X5(s). More

Good experience the process of buying the car went very fast and Justin and Emily were very helpful in making sure that happened. we will keep that in mind during the process of buying the car went very fast and Justin and Emily were very helpful in making sure that happened. we will keep that in mind during future purchases. More