Rick Hendrick BMW

Friendly professional staff-service was great! Everyone was upbeat and pleasant.....price quoted was price received.....waiting area was clean and comfortable too....excellent experience was upbeat and pleasant.....price quoted was price received.....waiting area was clean and comfortable too....excellent experience More

Good to just have some work done without the hassle I’m just excited I was finally able to take my car for a scheduled appointment (that I requested for upholstery cleaning) and not return to comments a I’m just excited I was finally able to take my car for a scheduled appointment (that I requested for upholstery cleaning) and not return to comments about all the things that were needed to prevent the car from breaking down. Just a good job done— all around! My service guy Dustin was really cool and very helpful and responsive. More

This trip was fine, no problems. the best person I dealt with was the woman who handled the loaner car. She was positive, friendly, and she tried to sell me a car when I came back to the best person I dealt with was the woman who handled the loaner car. She was positive, friendly, and she tried to sell me a car when I came back to pick up my car More

Our service representative was professional, helpful and friendly. The service performed the service up to my expectations. The loaner experience was the best part, our representative really looked after us friendly. The service performed the service up to my expectations. The loaner experience was the best part, our representative really looked after us; when our car required overnight to finish the service she switched our car to an X5 which is the type of car we drive More

Remember the Small Stuff Hendrick BMW works to make waiting on service a good experience. The waiting area and amenities are very good. On this visit, the overall time was les Hendrick BMW works to make waiting on service a good experience. The waiting area and amenities are very good. On this visit, the overall time was less than expected which is always a plus! Only one item kept my rating at 4.5 instead of 5. After leaving I realized an ask to check windshield wipers was forgotten. That was on me until I reviewed the service work. Right there was a notation that customer declined to have wipers replaced. What? They never pointed out or asked me about this! Let’s both do better. Now I have to go back. Arrrggghhh More

Awesome Service Dropped car as leaving on Xmas vacation. Oil pan gasket/2 new tires on front/front end alignment. Wash. Awesome FU by Kirk/Advisor. Ready for p/u on Dropped car as leaving on Xmas vacation. Oil pan gasket/2 new tires on front/front end alignment. Wash. Awesome FU by Kirk/Advisor. Ready for p/u on 12/27 More

Customer service has significantly declined over the years. Used to be top notch, now you’re just a number. My service rep NEVER answered her telephone which was so frustrating...especially because I wo years. Used to be top notch, now you’re just a number. My service rep NEVER answered her telephone which was so frustrating...especially because I would call the main line and they would tell me she’s at her desk. They would transfer me and straight to voicemail I go! She would call back hours later or the following day. My car was at the dealership for a total of 5 weeks. Also very difficult to get a loaner vehicle. More

Excellent Service from Teresa! Excellent service and care as usual at Rick Hendrick BMW! This was my first time working with Teresa and she made it all very easy. Excellent service and care as usual at Rick Hendrick BMW! This was my first time working with Teresa and she made it all very easy. More

ANNUAL SERVICE APPOINTMENT BROUGHT CAR IN FOR ANNUAL SERVICE. THEY ALSO REPLACED BATTERY UNDER WARRANTY. CAR WASHED SERVICE ADVISORS TAKE CARE OF YOU AND CALL WHEN CAR IS REA BROUGHT CAR IN FOR ANNUAL SERVICE. THEY ALSO REPLACED BATTERY UNDER WARRANTY. CAR WASHED SERVICE ADVISORS TAKE CARE OF YOU AND CALL WHEN CAR IS READY TO PICK UP. LOANER VEHICLE NEW 2020 BMW, More

Rick Hendrick BMW is our go to dealership. It’s where we bought our cars and will only have them serviced here. They are as attentive to an emergency drop in as they are to scheduled appointments. Timely an bought our cars and will only have them serviced here. They are as attentive to an emergency drop in as they are to scheduled appointments. Timely and quality work. More