Rick Hendrick BMW

disappointing I dropped my X3 diesel off for a 1:00 appointment for my 10,000 mile service on Tuesday, Nov.19. When I called at 4:15 to check on the status, I had t I dropped my X3 diesel off for a 1:00 appointment for my 10,000 mile service on Tuesday, Nov.19. When I called at 4:15 to check on the status, I had to leave a message. When I called back at 5:45, I was told my car had not made it into the shop yet, and if they did not get it in on Wednesday, they would try to see it on Thursday. This is after telling the service advisor at 1:00 that I needed the car back on Tuesday so we could drive it to Chicago on Wednesday. The service advisor was very friendly, but offered no apology or reason for the delay. I was given this appointment by the service manager because we were afraid the car would not make it to Chicago, due to being overdue for its 10,000 mile service. At 5:45, I requested that my car have the diesel exhaust fluid topped off to avoid the car not starting. I was advised that this was done, however there was no paper work to that effect. No one there seemed to know exactly what risk I had with driving beyond the 10,000 mile service requirement. More

Wheel alignment, new tire and a paint touch up redo First of all, I'd like to say that Nicole at the dealership is outstanding. I can't say enough good things about her. I had some basic things to First of all, I'd like to say that Nicole at the dealership is outstanding. I can't say enough good things about her. I had some basic things to be done and then a redo of a paint touch up on the drivers side door. I am happy with the results. Each time I have taken my car in though, the repairs take a lot longer than anticipated. Terry, the manager, was nice to explain this issue to me, but it still was an inconvenience not having my car for several days. I would hope that this doesn't reflect on Nicole, as she did everything she could and communicated thoroughly along the way. See you next time. Susie Gorsline More

Service Everyone who greats and works with you upon arrival goes above and beyond to please the customer. I was asked at the beginning if I would like my car Everyone who greats and works with you upon arrival goes above and beyond to please the customer. I was asked at the beginning if I would like my car cleaned, to which I replied I would. However, service did not clean my car very well. Very Disappointing! I had to go home and vacuum the car and the outside had dirt dripping down the trunk, with water spots all over the car. More

Appointment Problem When I made an appointment it was not recorded at the Savannah Highway dealership. I found out that the appointment was through some North Carolina co When I made an appointment it was not recorded at the Savannah Highway dealership. I found out that the appointment was through some North Carolina company that did not let the Charleston office know. More

Great Customer Service Dustin was informative and very good at explaining what the service department would complete. He went over all the suggested improvements and other Dustin was informative and very good at explaining what the service department would complete. He went over all the suggested improvements and other items the car might need in the future. More

Wonderful team!Great service deptLoved Dustin Johnson Wonderful team! Great service dept Loved Dustin Johnson Amy was great too with loaner car use Great communication among team and with me Would Wonderful team! Great service dept Loved Dustin Johnson Amy was great too with loaner car use Great communication among team and with me Would recommend highly More

My experience atHendrick's Service Department; A Short Story When your first thought is, "do I have to go?" You know Hendrick set the service department up right. But it can't just be the $4,000 coffee maker tha When your first thought is, "do I have to go?" You know Hendrick set the service department up right. But it can't just be the $4,000 coffee maker that brews double shots of extra strong lattes or the bottomless snacks - it is truly the service. I could go on with testing how long of a story I could write until I've reached this review's maximum word length, but I'll spare you to only share one outstanding example that lead me to actually trade in my BMW and buy a new one. Just because I wanted to make sure I could keep going to the same service department. It was 7pm I rolled up on a tow truck with my sad BMW. Kristen Powell, in service, knew they were out of loaners and weeks out to take on any new appointments due to hurricane Dorian coming through as a Cat3. I want to say, the touching part was when she offered that I drive her Mini Cooper (a spare vintage vehicle she had for her own errands) until she had the chance to assess mine. No. The outstanding part of the story is when the results didn't show anything and the mechanics reported that my vehicle was fine - Kristen did not take that as an answer. Going to management, she got the approval to run more tests and replace parts she was certain were the cause. At that point it felt to me as she was looking out for my safety. Time and money is irrelevant when you're going 65 on the highway and your vehicle shuts down with no explanation (this is why I had to get it towed over). My BMW since then has been traded in for a newer model of a Mini and I cannot be happier to hop and skip over to the service department and get more coffee... and also see Kristen and the team. More

First time at the service department Charleston BMW Very impressive! From my initial contact to the delivery of my serviced vehicle, I was kept up to date on what was happening. As a first time BMW ow Very impressive! From my initial contact to the delivery of my serviced vehicle, I was kept up to date on what was happening. As a first time BMW owner, I'm just learning about my vehicle. I appreciate the way they listened to my concerns, and the steps taken to rectify the concerns. More

My first time here, great customer service My service advisor Sara is great. Sara kept me up to date with the service that was being provided for my car. Rick Hendrick BMW is blessed to have Sa My service advisor Sara is great. Sara kept me up to date with the service that was being provided for my car. Rick Hendrick BMW is blessed to have Sara. More