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Rick Hendrick BMW
Charleston, SC
1,181 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,181 reviews
December 09, 2019
Brought my 2019 X3 M40i to the service department to address a recall for the backup camera, check the ventilated seats lack of performance, check the radio failure to automatically shut off when the en address a recall for the backup camera, check the ventilated seats lack of performance, check the radio failure to automatically shut off when the engine is turned off and the driver’s side door is opened, and to have the vehicle serviced. The appointment was set for 9:30. Upon arrival we were greeted and directed to a service advisor to discuss the work to be done. Then directed to an I I associate responsible for issuing the loaner. I was informed about the progress by phone. The vehicle was finished at 6:00. All items appeared to have been addressed as Kristen Powell thoroughly discussed with me. I appreciated her friendly, helpful and expeditious approach. Everything about this service experience was 5 stars except that my vehicle was not washed. More
by markvv5353
Employees Worked With
Kristen Powell
December 03, 2019
Poor service & communicationDidn't complete service for Poor service & communication Didn't complete service for a part that was known 2 weeks prior to service date & didn't notify me the part wasn't in, o Poor service & communication Didn't complete service for a part that was known 2 weeks prior to service date & didn't notify me the part wasn't in, or that service was incomplete More
by Bobccaruso
Employees Worked With
Unknown
December 03, 2019
I bought a BMW X4 M on Saturday, November 30, 2019. The car buying experience was the best I’ve ever had. I usually prefer to buy over the internet because I dislike the process so much. Hendrick BMW h car buying experience was the best I’ve ever had. I usually prefer to buy over the internet because I dislike the process so much. Hendrick BMW has changed my mind about the process. Stephen Hildenbrand and Alex Greene we’re friendly, professional, thorough and a pleasure to work with. Many thanks to them. More
by cnorman471
Employees Worked With
Stephen Hildenbrand, Alex Greene
December 02, 2019
The staff was very friendly. That's the good part. Now for the not so good. I had to wait several weeks for an appointment. I was then told that the would not get to my care u That's the good part. Now for the not so good. I had to wait several weeks for an appointment. I was then told that the would not get to my care until the next day. All I needed was an oil change, but I also had a check engine light on. They checked the light, reset it, and drove the car (per their history). It took two days to accomplish this task. I got no more than five miles from the dealer, and the light came on again. I have the means to check and reset the check engine light myself. I could have gone to a quick oil change, no appointment, and been in and out in a half hour. In general, I'm not happy with the quality of the actual service performed. More
by Baron Pilot
Employees Worked With
I don't remember the name of the rep at the desk. She was pleasant and friendly. This review is in no means a reflection upon her.
November 28, 2019
Very pleased with service! And the valet service was a tremendous help to me and the ones that picked up my car and delivered it back were extremely professional and courteous!!!! tremendous help to me and the ones that picked up my car and delivered it back were extremely professional and courteous!!!! More
by 52.lynda.d
Employees Worked With
Sara Robinson
November 28, 2019
My experience with Jeffrey Jacknin was extremely pleasant. We talked about what I was looking for and went forward with that information. He was extremely informative and knowledgeable of the cars pleasant. We talked about what I was looking for and went forward with that information. He was extremely informative and knowledgeable of the cars! All in all it was a great experience! More
by kazsc
Employees Worked With
Jeffrey Jacknin, Miguel Quinn
November 27, 2019
Heater Wiring Recall Prompt check in, the service work was performed in a timely manner. Great service. Had use of a nice loaner car while our car was serviced. Prompt check in, the service work was performed in a timely manner. Great service. Had use of a nice loaner car while our car was serviced. More
by relin104
Employees Worked With
Tyler Morris
November 27, 2019
Service for a recall (2006 BMW Z4 PVC heater) The recall notice was clear, timely and the part was in stock. Scheduling, reception, review by the advisor, Kirk Yoon, of the needed repair and inst The recall notice was clear, timely and the part was in stock. Scheduling, reception, review by the advisor, Kirk Yoon, of the needed repair and installation of the recalled part were outstanding, start to finish. All of my expectations were exceeded! More
by leovwilliams3
Employees Worked With
Kirk Yoon
November 25, 2019
No clean car Dropped off for a problem with transmission, only a little over 5000 miles. They had my vehicle for three days, picked up BMW no wash, no vacuum ev Dropped off for a problem with transmission, only a little over 5000 miles. They had my vehicle for three days, picked up BMW no wash, no vacuum even though they said on the paperwork it was done. Complementary Service?? More
by jtone1722
Employees Worked With
Don’t remember
