Rick Hendrick BMW

Always do a great job with service and for a BMW reasonably priced! Everyone was friendly from young woman checking me in to Kirk helping me to the sales staff. reasonably priced! Everyone was friendly from young woman checking me in to Kirk helping me to the sales staff. More

She assisted my Dad in getting my car serviced. Aside from the service light coming on they found problems with the brakes. They had hoped to have fixed the engine light issue but said if it came on agai from the service light coming on they found problems with the brakes. They had hoped to have fixed the engine light issue but said if it came on again to give the service department a call back. When the service light can on again he was able to contact her again to have that part included in my next service due at the end of the month. More

"Car scheduled in a 48 hour window!" My car was recently serviced, and it was truly worth it as I drove away! Tyler, service representative ROCKS! It was "worked in", as I needed the serv My car was recently serviced, and it was truly worth it as I drove away! Tyler, service representative ROCKS! It was "worked in", as I needed the service conducted immediately! I waited as it was repaired. More

Pleasantly surprised given I had assumed the “big boy” would be more expensive but as it turns out the “big boy” was less expensive than the after market small guys and gave great service.... will definit would be more expensive but as it turns out the “big boy” was less expensive than the after market small guys and gave great service.... will definitely return when need arises again More

BMW Service Visit The visit to the dealership went well. The only hiccup was that the BMW internet set up the visit and the dealership had no record of the internet app The visit to the dealership went well. The only hiccup was that the BMW internet set up the visit and the dealership had no record of the internet appointment. The internet appointment said that my battery would be replaced, but the dealership said I didn't need it. There should have been better coordination between BMW internet and the local dealership. The dealership was very courteous and prompt. More

Lack of information when appointment made Car was in shop longer than I anticipated. Frankly, it should not take two days to identify and repair a leak in the driver's side window. Had I kno Car was in shop longer than I anticipated. Frankly, it should not take two days to identify and repair a leak in the driver's side window. Had I known in advance that the repair would not be started the same day the car was brought in, I would have opted for an early morning drop off instead of an 11:30am drop off. The extra day meant a second 100+ mile round trip from my home to the service center. Perhaps next time I will choose Hilton Head BMW. More

Always a professional approach I was treated with the usual courtesy and respect. My SA Dustin always takes care of my issues or concerns, if any. The only thing I would do if I I was treated with the usual courtesy and respect. My SA Dustin always takes care of my issues or concerns, if any. The only thing I would do if I were Hendrick BMW is to make sure the Lounge/waiting area cable TV system has HGTV, haha. Really, that’s it for “complaints”....HGTV would be a nice addition (they used to have it). More

Christine Powell was very helpful and had my best interest. She is my go to service representative! I will be going back to her anytime I have an issue. interest. She is my go to service representative! I will be going back to her anytime I have an issue. More