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Rick Hendrick BMW

Charleston, SC

4.9
1,436 Reviews

1518 Savannah Highway

Charleston, SC

29407

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Showing 1,436 reviews

March 06, 2026

Well where do I start my vehicle was scheduled for service on February 27 2026 with a loaner to be provided I went in a few days early to confirm while being told there won’t be a loaner available unt More

by joyce_crummey16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Lee
Mar 10, 2026 -

Rick Hendrick BMW responded

Thank you for sharing your experience, and we're sorry to hear about the stress this situation caused you and your grandson. After reviewing the details, we understand that when you called with a drivability concern, our team did recommend taking your vehicle to BMW of Columbia given your location — and we're glad they were able to assist you promptly. We always strive to find the best solution for our customers, regardless of the circumstances. We would welcome the opportunity to speak with you directly to address any remaining concerns. Please don't hesitate to reach out to us.

Mar 10, 2026 -

joyce_crummey16 responded

Unfortunately what you’re saying is not at all true Daniel Lee did not mention BMW of Columbia to me he said to me and I quote when can you drop your vehicle off so that we can take a look at it I said my vehicle is definitely not in any condition for me to try and drive it to Charleston giving that it’s back firing and stalling he just hesitated and sat on the phone I said well can I take my vehicle to BMW Columbia (not knowing that Rick H and Columbia B were non affiliated) Daniel stated well you can they’re just going to do the same things that we will he was not the least bit concerned that I was basically stranded and could care less as I stated I can’t thank BMW Columbia enough on top of a sloppy job from you guys the lies good day $1300 almost 14 and to be stranded a week later is insane

March 03, 2026

I bought a car from Teresa and it was one of the best buying experiences I have had. From start to finish she had thought of everything! When I came in to sign paperwork was ready, the car was detailed, More

by familytides
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Teresa Troutman
Mar 06, 2026 -

Rick Hendrick BMW responded

Thank you for the wonderful review! At Rick Hendrick BMW Charleston, we love hearing that Teresa made your buying experience so seamless and thoughtful from start to finish. Going the extra mile — from having everything ready to a freshly detailed and gassed up car — is exactly the level of care we strive for. We'll be sure to pass along your kind words to Teresa. Enjoy every mile in your new BMW!

February 27, 2026

Third BMW. Best experience yet. Asked salesperson for a calm and non-aggressive approach. Allison Barry was great. Understood my request and delivered. Jeff Now More

by JMC123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allison Barry
Mar 02, 2026 -

Rick Hendrick BMW responded

Third BMW and best experience yet — we'll take that! 🏆 We love that you knew exactly what you needed and that Allison and Jeff delivered without missing a beat. A calm, transparent, no-pressure experience is something every customer deserves, and it sounds like the whole team brought their A-game from the sales floor all the way through financing. We'll make sure Allison, Jeff, and the rest of the staff hear how much you appreciated them. Welcome to your third BMW — we hope it's your favorite yet! We look forward to seeing you again at Rick Hendrick BMW. 🚗✨

February 27, 2026

Kudos to everyone at Rick Hendrick BMW. The entire buying experience was a Terrific experience thanks to my sales consultant, Allison Barry. Allison was awesome and made the entire process More

by rob0327
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allison Barry
Mar 02, 2026 -

Rick Hendrick BMW responded

Kudos right back to you for such a wonderful review! 😄 We couldn't agree more — Allison is absolutely awesome, and finding the exact car you're looking for while making the whole process easy and enjoyable is exactly what she does best. We're so thrilled the entire experience lived up to the Rick Hendrick BMW standard from start to finish! Your recommendation means the world to us and to Allison personally — we'll make sure she sees this. Welcome to the family, and we hope you're loving every mile! 🚗✨

February 27, 2026

We really enjoyed working with Allison from the start to the finish of the process. She was very responsive and could not have been nicer. More

by Clayton
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Allison Barry
Mar 02, 2026 -

Rick Hendrick BMW responded

Thank you so much for sharing this! Allison is a true gem, and we're so glad her responsiveness and warm approach made the whole process enjoyable from start to finish. 🚗✨ That's exactly the experience every Rick Hendrick BMW customer deserves! We'll make sure she sees your kind words. We look forward to seeing you again and hope you're loving every mile in your new BMW!

February 18, 2026

My wife and I are pregnant a needed to upgrade our 3 series to an X5. We worked Mike Paschos and he was great from the start. Very professional, gave us more than a fair price for our trade in and was a More

by Cbpelger
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Paschos
Feb 21, 2026 -

Rick Hendrick BMW responded

First of all—congratulations to you both! What an exciting time, and what a perfect upgrade to an X5 for your growing family. 👶🚘 We’re so glad to hear that Mike Paschos took great care of you from start to finish. Providing a fair value on your trade and securing strong financing while keeping everything professional and smooth is exactly what we strive for. Thank you for the recommendation and for trusting Rick Hendrick BMW during such a special milestone. Wishing you many safe and happy miles ahead in your X5! ✨

February 16, 2026

Rick Hendrick BMW has some of the best client advisors I have ever met a t a car dealership. Please stop by and ask for Jerry Pannell he will do you right. More

by Tdpannell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Pannell
Feb 18, 2026 -

Rick Hendrick BMW responded

Thank you for the incredible compliment! We're proud to have some of the very best Client Advisors around, and we couldn't agree more about Jerry Pannell! 🙌 His dedication to taking care of our guests and doing things the right way truly makes a difference. We appreciate the recommendation and your support thank you for being part of the Rick Hendrick BMW family! 💙✨

February 13, 2026

Jerry Parnell is the best. He started by showing me a video of my car and when I came into the dealership his professionalism and over the top kindness sealed the deal! More

by A.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Pannell
Feb 18, 2026 -

Rick Hendrick BMW responded

Jerry truly knows how to make an impression! Starting with a personalized video and then delivering that same level of professionalism and genuine kindness in person that's the experience we're proud to provide. We're so glad he helped seal the deal and made your visit such a positive one. Enjoy your new BMW, and welcome to the Rick Hendrick BMW family! 💙✨

February 12, 2026

My buying process at Hendrick BMW couldn’t have been easier. Professional and efficient. Five stars!! More

by Rebeccah
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allison Barry
Feb 15, 2026 -

Rick Hendrick BMW responded

Thank you for the five stars! We’re so glad your experience with Allison and our team at Rick Hendrick BMW was professional and efficient — that’s exactly what we strive for. Enjoy your new BMW!

January 30, 2026

Allison was the best! !! She was patient, very sweet and honestly made this car buying experience my #1. Thank u!! More

by Shemeika Stokes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trae Glidewell, Allison Barry
Feb 05, 2026 -

Rick Hendrick BMW responded

Shemeika Stokes, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. We hope you have a fantastic day!

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