Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Rick Hendrick BMW

Charleston, SC

Overview
Reviews
Vehicles
4.8
1,293 Reviews
Call Dealership (855) 420-1133
View Awards

1518 Savannah Highway

Charleston, SC

29407

Directions

By Type

Showing 1,293 reviews

June 12, 2025

Great experience and team at RHB Charleston. Adam Ballou took great care of me as a client advisor and Trae Glidewell was amazing at showing me additional protection options for my BMW. Would hi More

by ballouam2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Greene, Adam Ballou, Trae Glidewell
Report | Print
June 11, 2025

Steven Hilburn and Steve Prescott took me from a build order thru delivery with a timely and smooth process that put me in another Rick Hendrick's leased BMW. This dealership and its people have never di More

by walsh1312
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Prescott, Teresa Troutman
Report | Print
June 09, 2025

First visit to Hendricks BMW Service with my 3 month old car. Charging issue with my 2025 BMW X5 50e not resolved. Service rep seemed uninterested. Poor communication. Electric panel in rear of car left More

by mtausek501
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Giacobe
Report | Print
Jun 12, 2025 -

Rick Hendrick BMW responded

Mtausek501, We strive for 100% satisfaction and feel that anything less is unacceptable. We would appreciate the opportunity to talk with you further about your recent visit. Please contact Terry Troutman, our Service Lane Manager, at 843-763-8403 at your convenience. Thank you.

June 06, 2025

Always get great service here. Many thanks to Dustin, the mechanics and all the great staff! More

by silverr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Johnson
Report | Print
Jun 12, 2025 -

Rick Hendrick BMW responded

Silverr, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 06, 2025

Service representative (Keith) is always so helpful and professional; answers all questions well and is knowledgeable and friendly. More

by dlstaska
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Giacobe
Report | Print
Jun 09, 2025 -

Rick Hendrick BMW responded

Dlstaska, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 05, 2025

Went to Rick Hendrick BMW for my annual car service. Great customer service from our service advisor, Daniel Lee. More

by suds1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lee
Report | Print
Jun 09, 2025 -

Rick Hendrick BMW responded

Suds1965, reviews like this give us motivation and help us ensure we provide high-quality care. Please let us know if there is anything else we can do for you; we are more than happy to help! Have an amazing day!

June 04, 2025

Clean, smells amazing! No wait! Making an appointment was quick and easy. Very professional team More

by denisestandish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lee
Report | Print
Jun 09, 2025 -

Rick Hendrick BMW responded

Hi Denisestandish, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Have a wonderful day!

June 03, 2025

Friendly people. The service department is awesome. They go the extra mile. Terry Troutman and Dustin Johnson always call me by my name. More

by snoopys929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Troutman, Nicole Floegel, Dustin Johnson
Report | Print
Jun 06, 2025 -

Rick Hendrick BMW responded

Snoopys929, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick BMW. We hope to be of service to you again in the future. Have a wonderful day!

June 03, 2025

My 1st time at your dealership and was very impressed with all of your staff!! Very friendly and knowledgeable! Will definitely return. More

by Lespierce66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lee
Report | Print
Jun 06, 2025 -

Rick Hendrick BMW responded

Hi Lespierce66, thank you for taking the time to leave a review for us at Rick Hendrick BMW. We're happy we could meet your expectations! If you have any further questions, please don't hesitate to reach out! Have a wonderful day!

June 02, 2025

The Bwm service department always goes above and beyond for me. I will never take it elsewhere. More

by hxcandme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Floegel, Dustin Johnson
Report | Print
Jun 04, 2025 -

Rick Hendrick BMW responded

Hi Hxcandme, we are very happy to have provided you with such a positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! We hope you have a fantastic day!

1
2
...
130