Rick Hendrick BMW

The service department is in a league of their own. Nicole and Dustin always greet me with smiles, and go above and beyond. I can't recommend them enough. Nicole and Dustin always greet me with smiles, and go above and beyond. I can't recommend them enough. More

Daniel Lee took great care of me when I brought my car in for service. for service. More

If I could give this dealership a 0 rating I would not even a half of a star !!Took my car in for tires, thought I only needed one got a video inspection said I needed two tires instead which was no probl even a half of a star !!Took my car in for tires, thought I only needed one got a video inspection said I needed two tires instead which was no problem I asked for an oil change since the car was already there got a call almost a week later from the advisor that when the we technician took my car on a test drive to check the tires my transmission failed completely 14,000 dollars! How insane is that !! BE CAREFUL !!my car is still parked at Rick Hendricks BMW of Charleston! will be going high profile with this story!! More

Sam was incredibly helpful and knowledgeable about the BMW models I was interested in and was also familiar with competitor models I was considering. There was no pressure to purchase but ultimately, I de BMW models I was interested in and was also familiar with competitor models I was considering. There was no pressure to purchase but ultimately, I decided to purchase with him. More

Joshua Steele was great. He helped me build and locate the car that met my needs. He provided a pressure-free and efficient buying experience. He helped me build and locate the car that met my needs. He provided a pressure-free and efficient buying experience. More

Alli and Mike Bonura took incredible care of my brothers car. They were communicative and the service was impeccable. car. They were communicative and the service was impeccable. More

Overall experience was good but this is the second car bought at this dealership within past 18 months, and the second one that had some issues withing first 100 miles, nothing major just nuisance stuff b bought at this dealership within past 18 months, and the second one that had some issues withing first 100 miles, nothing major just nuisance stuff but required to leave the vehicle at service dept during first week. They should put in a little more effort and follow-up for current sale, it'll influence my decision on next purchase, once I bought the car never heard from them again knowing I was having some issues during first few days. It's the little things that make a big difference. I usually buy a new vehicle every few years I'll most likely be back because I like the BMW's but I will also shop around. More

Thomas Heater was my sales representative. He helped to find me a car and helped me through the whole process. His customer service was great! Once a purchased the vehicle Christian set up all He helped to find me a car and helped me through the whole process. His customer service was great! Once a purchased the vehicle Christian set up all my settings and walked me through then. He was very friendly and took his time explaining and answering questions. Over all I had a wonderful experience. Rick Hendrick BMW is a top choice for a dealer and service. More

We were looking for a BMW X3 and came across one at Rick Hendrick BMW in Charleston SC. I sent an email inquiry and Adam Ballou contacted me immediately. He was excellent to deal with. He went to the veh Hendrick BMW in Charleston SC. I sent an email inquiry and Adam Ballou contacted me immediately. He was excellent to deal with. He went to the vehicle I was looking at and made a video and sent it to me. I went up to the dealership and met with Adam. He was very informative about the vehicle. He was not pushy and was great to work with. We purchased the vehicle and Adam made it a very easy process. More

Superb service experience. They were unfailingly courteous. They kept me informed. The work was done perfectly. They were unfailingly courteous. They kept me informed. The work was done perfectly. More