Rick Case Hyundai Plantation

Tony, service advisor, handled my situation professionally employees are very professional I have been using the dealership since 2018 and I will continue to do so. professionally employees are very professional I have been using the dealership since 2018 and I will continue to do so. More

This was my 1st time car service since my purchase (April 2023). I must say that Ms Armaria (Vega) was very pleasant during the drop off and pick up process. I look forward to a continued positive & trustwor 2023). I must say that Ms Armaria (Vega) was very pleasant during the drop off and pick up process. I look forward to a continued positive & trustworthy customer/dealership relationship. More

they lied about my refund said same day then finance guy says one week when i’m in there signing for my new lease it’s been 2.5 weeks still nothing from them try to call and they send you all over the place says one week when i’m in there signing for my new lease it’s been 2.5 weeks still nothing from them try to call and they send you all over the place can’t get GM can’t get anyone in accounting best friends before i signed then you don’t matter they got the sale poor service never again More

It was great service and they was very helpful and nice I would like to say thank you for your hospitality would like to say thank you for your hospitality More

Gabriel was very kind and pleasant l. I would recommend him to many of my friends..The service was also fast I would recommend him to many of my friends..The service was also fast More

DO NOT TRUST RICK CASE HYUNDAI My mother’s A/C went out in her 12-year-old car. I wanted to purchase or lease her a new vehicle as she is 90 years old and wanted to make her last car special. After calling in her 12-year-old car. I wanted to purchase or lease her a new vehicle as she is 90 years old and wanted to make her last car special. After calling around to several dealerships I spoke with Derrick Webber (Customer Relations Specialist) at Rick Case Hyundai in Plantation. He sent me a text with several Hyundai Kona models to choose from. My mother liked the red one so he gave us a lease price of $1,000 down and $275 per month for a 36-month lease and 10,000 miles a year. I confirmed this with him twice. Once via text and once via email. I made an appointment for the following day. When we arrived no one knew who the xxxx Derrick Webber was. They handed me off to the next salesperson that was up who knew nothing about what I worked out with Derrick. After waiting for over an hour. I was told the price was $5,000 dollars out of pocket and well over $300 a month. When I asked what was going on and that I confirmed with a Rick Case employee the terms of that particular car they said they had no clue how he came up with those figures and basically played dumb. The bottom line is this was a classic bait and switch scam that everyone should be aware of. As we were leaving, I could see them all laughing for wasting our time and they could care less almost like “this one got away but we will get the next sucker who falls for our scam” Has anyone else had a similar experience with this con-job dealership? More

Very professional and helpful. I will recommend family and friends to buy there next vehicle from here. I will recommend family and friends to buy there next vehicle from here. More

Terrible customer service. Rude employees. Don't waste your time here. Unorthodox business practices. Highly dissappointed Rude employees. Don't waste your time here. Unorthodox business practices. Highly dissappointed More

Excellent service in and out in 2 hours But didn’t wash car. Maybe next time for oil change car. Maybe next time for oil change More

Battery was dead next morning. Not enough power to even unlock car. Car is brand spanking new with less than 1,100 miles on it! Love the car, but this should not have happened. Not enough power to even unlock car. Car is brand spanking new with less than 1,100 miles on it! Love the car, but this should not have happened. AAA got me started and I drive straight to Rick Case in Plantation, Fl . Service agent had battery checked, said it was 100% good, and it was MY FAULT FOR NOT TURNING HEADLIGHT SWITCH TO OFF AFTER DRIVING, DAYTIME, WITH HEADLIGHTS ON. This is my second Hyundai Tusan, and I ALWAYS drive with my headlights on, DAYTIME, I NEVER manually turn my headlights OFF. The Owners Manual says the lights go OFF 15 seconds after opening the door, after turning engine OFF, or 5 minutes if the door is not opened. SERVICE AGENT IS WRONG, yet insisted he was right. He wasn’t rude, but clearly was not going to do anything except to say “READ THE MANUAL” If it happened once, it will happen again, I have lost faith in my brand new car, and in Rick Case and it’s Service Agent. I want my car properly repaired and whatever parts, which are responsible for turning headlights off, changed out. Otherwise, love my Tusan!!! Thank you Shane P. O’Neill 954-763-3630 More