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Regal Acura - Service Center

Lakeland, FL

4.5
639 Reviews
Call Service Center (863) 260-7476

639 Reviews of Regal Acura - Service Center

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August 14, 2024

Best service experience I have ever had at this dealership. Has not always been good. More

by susansmith33844
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilson
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Aug 15, 2024 -

Regal Acura responded

Thank you for your kind words! We're thrilled to hear that this was your best service experience at our dealership. We understand that things haven't always been perfect, but we're committed to continually improving and providing the top-notch service you deserve.

August 14, 2024

EXCELLENT, great communication, helped with the distance, would definitely purchase another vehicle from this dealership More

by psanzaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2024 -

Regal Acura responded

Thank you!

August 07, 2024

The personnel that I dealt with were all kind and friendly. The time to complete the work was good and the cost was very good. More

by srklein54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilson was kind
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Aug 09, 2024 -

Regal Acura responded

Thank you!

July 30, 2024

The dealership made the buying experience, very simple and quick. In the past, when I bought a car, I was at the dealership at least four hours I was in and out and just about two. The gentleman I work More

by patriotgirl3
Recommend Dealer
Yes
Employees Worked With
Brandon Exum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared
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Aug 01, 2024 -

Regal Acura responded

Thank you for trusting Regal Honda with your service needs.

July 01, 2024

Very busy good staff do good work in a timely manner, nice waiting room and shuttle service More

by Kenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2024 -

Regal Acura responded

We are grateful that you took the time out to leave us a review

June 27, 2024

I have always enjoyed working with all of the staff at Regal - from sales to service! More

by dwh58
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2024 -

Regal Acura responded

We’re really grateful and appreciate you taking the time to share your experience with us.

June 11, 2024

Associate was very professional, very courteous. And I truly appreciate the time it takes to explain to me what's wrong with my car and how it can berectify More

by ra71012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shalymov Isaac
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Regal Acura responded

Thank you!

May 30, 2024

Nice staff at your location and the communication that takes place with texting customers is definitely the way to go. We drive from Windermere to Lakeland because it’s the nicest Acura & Honda Dealership More

by nasdaqlong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose??- Tire Tech that looked at our tires, Austin Smith
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Jun 10, 2024 -

Regal Acura responded

We’re really grateful and appreciate you taking the time to share your experience with us.

May 28, 2024

The advisor was good, but the cost of the previously ordered key fob was a TOTAL RIP OFF! When ordered quoted price was $270.00. Charged priced $480.00! You decide! More

by BOBGREGORY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
AUSTIN B. Excellent
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May 28, 2024 -

Regal Acura responded

We're sorry to hear that you had a negative experience. A member of our management team will be in touch. Thank you.

May 22, 2024

We've been customers of Regal Acura for over 25 years, largely due to having Ray Taylor as our service advisor! More

by DrJohn141
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2024 -

Regal Acura responded

It’s our pleasure to provide the best possible service to our customers, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!

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