Regal Acura - Service Center

Troy was very professional with us. Knows the product well and deep. He was not pushy at all. Will do business again Knows the product well and deep. He was not pushy at all. Will do business again More

Always great service, work is always completed in a timely manner. Also, they always are looking to make things make financial sense for me without pressuring me to purchase work I don’t necessarily ne timely manner. Also, they always are looking to make things make financial sense for me without pressuring me to purchase work I don’t necessarily need right at the moment. More

Worst dealer service I have ever been to. Extreme wait to have car serviced, Car exterior still dirty (if it was even washed). Service completed, but was not notified until I asked if it wa Extreme wait to have car serviced, Car exterior still dirty (if it was even washed). Service completed, but was not notified until I asked if it was finished. The agent forgot my paperwork on desk.I don’t remember whom from Service I dealt with, hence I checked everyone and gave each of them 1 star. More

The entire experience was terrible. It started with Ray stating the repair was going to cost over $400 due to the collision (There was no collision) The repair was covered by the new It started with Ray stating the repair was going to cost over $400 due to the collision (There was no collision) The repair was covered by the new car warranty. When the repair was complete, someone scratched the plastic cover. I brought it to Rays attention and he said he would order a new part. I never heard back. I called to check in. Ray could not remember what part it was that he ordered so he didn't know if the part was in stock. I had to send him a picture of the part. Again, i never heard back. I called the following week, left a message. My husband also called. No response. I eventually called and asked for a manager. Spoke to Chrissy. She said she would find out and get back to me the following day. (I followed up 2 days later) I once again had to send a photo of the part. I was the part was there. Arrived at the dealer for my appointment. 2 hours into the appointment, Ray approaches me to let me know that he just found out that I was there for my appointment but that they could not find the part that was needed. Chrissy was looking g for a new car in the right color to take the part off of it. 30 minuets later the part was found, replaced and i was on my way. More

I was highly disappointed with this dealership. I had an appointment but had to wait 20 minutes just to get checked in. Then my wait for the oil change was almost 3 hours. Just for a basic oil chan I had an appointment but had to wait 20 minutes just to get checked in. Then my wait for the oil change was almost 3 hours. Just for a basic oil change and tire rotation. Also, when driving home I noticed grease finger marks on my dashboard. Totally unacceptable. More

Brandon was great He took the time to show me how to work the electronics and it really helped. Got me what I wanted. the electronics and it really helped. Got me what I wanted. More

Original contract had extra money not approved by me. Jared promised an updated contract but not received as of 11-26-24 Jared promised an updated contract but not received as of 11-26-24 More